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CUS - Corp-Red Alert Manager

Lakeland, FL · On-site

A Red Alert Manager leads daily Red Alert Center operations to meet customer satisfaction levels ... Ensures appropriate staffing levels to meet service demands and departmental performance goals.

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How much do alert services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for alert services in the United States is $103,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $185,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in alert services?

To excel in Alert Services, you need strong attention to detail, rapid problem-solving abilities, and familiarity with incident response protocols, often supported by a background in IT, security, or emergency management. Experience with alert management platforms, ticketing systems, and real-time monitoring tools such as SIEM (Security Information and Event Management) or emergency notification systems is often required. Excellent communication, teamwork, and the ability to remain calm under pressure are crucial soft skills in this field. These qualities ensure timely and accurate responses to critical events, minimizing risks and maintaining organizational continuity.

What is an alert services?

An Alert Services job involves monitoring and managing emergency or critical notifications for organizations. Responsibilities typically include tracking alerts, assessing their urgency, and ensuring prompt communication with the appropriate teams or individuals. Professionals in this role may work with automated alert systems, troubleshoot issues, and refine notification protocols to enhance response efficiency. This job is common in industries like IT, healthcare, security, and emergency management. Strong attention to detail and quick decision-making are essential skills.

What does an alert services do?

Professionals in Alert Services are responsible for continuously monitoring systems or environments, promptly identifying potential risks or incidents, and executing established response procedures. Their daily tasks often include analyzing alert data, escalating issues to relevant teams, documenting incidents, and maintaining clear and timely communication with stakeholders. These roles may involve working shifts, especially in organizations that require 24/7 monitoring. By proactively managing alerts, these professionals help ensure business operations remain secure and interruptions are minimized.

What are the most commonly searched types of Alert Services jobs? The most popular types of Alert Services jobs are:
What states have the most Alert Services jobs? States with the most job openings for Alert Services jobs include:
What job categories do people searching Alert Services jobs look for? The top searched job categories for Alert Services jobs are:
Alert Services jobs near you
Infographic showing various Alert Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $103,516 per year, or $49.8 per hour.

Bilingual Customer Support (Legal Services) - TX - Houston

Alert Communications

Houston, TX • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Bilingual Customer Support (Legal Services)

Various Full-Time shifts Pay: $17/hr

At Alert Communications, we provide around the clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide.

We are seeking a fluent Bilingual Legal Intake Specialist to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call.

Requirements:

  • Location: Must reside in Texas
  • Language Fluency: Confidently handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller.
  • Availability: Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
  • Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
  • Technical Skills: Proficiency using computers and multiple screens/systems.
  • Typing Speed: Minimum of 35 WPM.
  • Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.

Tech/Internet Requirements:

  • This is a remote position that requires dedicated home setup.
  • Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
  • Speed: Minimum 15 Mbps upload/5 Mbps download.
  • Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.
  • You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)
  • Wired USB headset with a mic

Benefits for Full-Time Employees:

  • Employee Stock Ownership
  • Full Medical, Dental, Vision
  • Paid Vacation
  • 401K with Company Matching
  • Free Life Insurance Policy
  • Legal Assistance

About Us: With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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