ZipRecruiter

Log In

1

Airbnb Customer Jobs (NOW HIRING)

Airbnb

GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and ...

Airbnb

Staff Backend Engineer - Ads Platform

Collaborate with ML/AI and data platform teams on the models and signals that feed campaign optimization, and integrate deeply with the Airbnb product to understand the customer journey. Your ...

Airbnb

Market Manager

San Diego, CA · On-site

Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire comprehensive knowledge of ...

Airbnb

Staff Software Engineer, Build (Bazel)

... at Airbnb's scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend ...

Airbnb

Market Manager

San Diego, CA · On-site

Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire comprehensive knowledge of ...

Airbnb

Senior Staff Software Engineer, Payments

Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer ...

Airbnb

Senior Staff Software Engineer, Payments

Your decisions will directly affect how Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening while minimizing operational cost and customer ...

Airbnb

Data Scientist, Platform

Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere ... star customer service experiences complemented by world-class, personalized human support that ...

Airbnb

Data Scientist, Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... star customer service experiences complemented by world-class, personalized human support that ...

Vacations Worldwide

$150 - $200/hr

* Data Scientist, Inference - Community Support - Airbnb, Remote USA Data Scientist, Inference ... customer operations, marketplaces or service businesses. #J-18808-Ljbffr

New

airbnb, Inc.

Product Manager, Identity

California, MO · On-site

$150 - $200/hr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Customer Support -- on shared goals and roadmap sequencing. * Identify and evaluate external ...

previous pagenext page

Showing results 21-40

All JobsTravel JobsAirbnb Customer Jobs

Airbnb Customer information

See salary details

$39K

$78.6K

$108.5K

How much do airbnb customer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for airbnb customer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is an Airbnb customer?

Airbnb customers are individuals who use the Airbnb platform to book accommodations, experiences, or other services offered by hosts around the world. These customers can be travelers seeking short-term rentals, business professionals, or anyone looking for unique lodging options beyond traditional hotels. As Airbnb customers, they create accounts, search for listings, communicate with hosts, and complete bookings directly through the platform. They are also responsible for following Airbnb’s policies and leaving reviews after their stays. Airbnb customers benefit from a wide range of choices, flexible pricing, and the ability to engage with local communities.

What are the key skills and qualifications needed to thrive as an Airbnb customer service representative, and why are they important?

To excel as an Airbnb Customer Service Representative, you need strong problem-solving abilities, clear communication skills, and experience in customer support, often supported by a background in hospitality or related fields. Familiarity with CRM platforms, ticketing systems, and Airbnb’s internal tools is typically required. Patience, empathy, and conflict resolution are crucial soft skills for providing exceptional service and handling diverse guest or host concerns. These competencies ensure positive customer experiences, foster brand loyalty, and help resolve issues efficiently in a fast-paced environment.

What are some common challenges faced by Airbnb customer service representatives and how can they effectively handle them?

Airbnb Customer Service Representatives often encounter challenges such as resolving disputes between guests and hosts, managing booking issues, and handling urgent situations like cancellations or property concerns. Effective representatives stay calm under pressure, use empathy to understand both parties’ perspectives, and follow Airbnb’s policies to find fair solutions. Strong communication and problem-solving skills, as well as familiarity with the platform’s tools, help them navigate these situations efficiently. Ongoing training and supportive team structures also ensure representatives can collaborate and escalate complex cases when needed.

What is the difference between Airbnb Customer vs Airbnb Host?

AspectAirbnb CustomerAirbnb Host
Primary RoleBook and use accommodationsList, manage, and host guests
Required CredentialsValid ID, payment infoProperty ownership or management license (optional)
Work EnvironmentOnline platform, customer serviceHome or property, hospitality setting
Industry UsageTravel, tourismHospitality, property rental

In summary, Airbnb Customers are travelers who book stays through the platform, while Airbnb Hosts are property owners or managers who list their spaces for guests. Both roles are essential to the Airbnb ecosystem but involve different responsibilities and interactions within the platform.

More about Airbnb Customer jobs

What job categories do people searching Airbnb Customer jobs look for?

The top searched job categories for Airbnb Customer jobs are:

Airbnb Customer jobs near you
Infographic showing various Airbnb Customer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Senior Staff Machine Learning Engineer, Guest & Host

Airbnb

Remote

$244K - $305K/yr

Full-time

Re-posted 19 days ago

Airbnb rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

5th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
We connect Airbnb's community with the right information, in the right place, at the right time. We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.
Additionally, we are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb: easing the process of hosting, and adding meaning to our guest's trips.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will architect and implement advanced machine learning solutions-including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you'll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications.
A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification-a high-impact area with significant potential to enhance guest and host experiences at Airbnb.
A Typical Day:
  • Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Lead, mentor, challenge and grow enthusiastic, collaborative software engineers and applied scientists across the organization
  • Raise the AI/ML skillset within the organization. A passion for teaching/mentoring is important.

Your Expertise:
  • 12+ years of software engineering experience, with 2+ years of experience in a Principal or Senior Staff Engineer role having ownership responsibility over large-scale software systems
  • Background in the design and development of scalable AI and ML systems and services, and a deep passion for building ML-powered products
  • You're an inspiring colleague, a coach and mentor with experience owning and fostering engineering maturity in multiple organizations.
  • You're a builder, and implementer, who seeks out high impact work, and who is: proactive, curious, and an excellent communicator

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$244,000-$305,000 USD

What Airbnb employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply