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Ai Support Jobs (NOW HIRING)

Anysphere, Inc

Director, Digital Support

New York, NY · On-site

You'll lead our AI digital support strategy and run our help center and forum end to end - from content and community to AI agents, search, and the systems that make self-serve actually work for ...

Wiza

Technical Support Manager

New York, NY · Remote

You are stepping into a functioning operation, Fin AI is already live and handling the majority of ... Own support for all PLG users end-to-end: product inquiries, billing questions, account issues, and ...

Wiza

Technical Support Manager

New York, NY · On-site +1

You are stepping into a functioning operation, Fin AI is already live and handling the majority of ... Own support for all PLG users end-to-end: product inquiries, billing questions, account issues, and ...

Latham & Watkins LLP

AI Services Attorney

Manhattan, NY · Hybrid

$220K - $250K/yr

This role will be responsible for operationalizing AI-powered solutions to support case teams throughout the full lifecycle of a matter--from client outreach through trial and appeal or deal closing ...

Latham & Watkins LLP

AI Services Attorney

Chicago, IL · Hybrid

This role will be responsible for operationalizing AI-powered solutions to support case teams throughout the full lifecycle of a matter-from client outreach through trial and appeal or deal closing ...

Latham & Watkins LLP

AI Services Attorney

Manhattan, NY · On-site

$220K/yr

This role will be responsible for operationalizing AI-powered solutions to support case teams throughout the full lifecycle of a matter-from client outreach through trial and appeal or deal closing ...

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$26

$44

How much do ai support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ai support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support job?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What are the key skills and qualifications needed to thrive in the Ai Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

More about Ai Support jobs
What cities are hiring for Ai Support jobs? Cities with the most Ai Support job openings:
What are the most commonly searched types of Ai Support jobs? The most popular types of Ai Support jobs are:
What states have the most Ai Support jobs? States with the most job openings for Ai Support jobs include:
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Ai Support jobs near you
Infographic showing various Ai Support job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Business Analyst for AI Ops

Tata Consultancy Service Limited

Cincinnati, OH • On-site

$100K - $150K/yr

Full-time

Posted 5 days ago

Job description

Must have Technical/Functional skills:
• Strong business analysis experience in IT operations, enterprise support, platform enablement, or SaaS operations.
• Good understanding of GenAI tools such as ChatGPT Enterprise, Claude Enterprise, OpenAI API, and enterprise AI workspaces.
• Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar intake and ticketing platforms.
• Understanding of license management, user provisioning, Okta/SCIM, access approvals, and enterprise identity workflows.
• Ability to write clear process documents, SOPs, runbooks, user guides, and support playbooks.
• Strong stakeholder management across business users, engineering, security, platform, and governance teams.
• Working knowledge of AI governance concepts such as data privacy, access control, retention, redaction, model usage policies, and responsible AI.
• Comfortable converting ambiguous AI operations needs into structured requirements, user stories, acceptance criteria, and operating procedures.
Roles and Responsibilities
• Own the intake and triage process for AI-related support requests coming through Slack, Zendesk, or internal service channels
• Document common AI support issues such as access requests, tool errors, prompt usage questions, policy questions, model limitations, and escalation scenarios.
• Define and maintain support playbooks for L0/L1 AI support, including when to resolve through knowledge articles, workflows, automation, or human escalation.
• Work with engineering and platform teams to define escalation paths for L2/L3 issues related to ChatGPT, Claude, Serval, Slack integrations, Okta/SCIM provisioning, and internal AI tools.
• Support monthly license reviews for ChatGPT and Claude, including usage analysis, inactive user identification, 60-day reclaim processes, BU-level planned spend tracking, and provisioning/deprovisioning coordination
• Partner with stakeholders to define service catalog workflows for AI tool onboarding, persona-based access, approval routing, SLA tiers, and service request categories.
• Support ChatGPT and Claude release validation by translating release notes into business impact, identifying affected user groups, documenting rollout decisions, and maintaining release enablement logs.

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