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Ai Support Jobs in Seattle, WA (NOW HIRING)

NICE

Senior AI Designated Support Engineer

Seattle, WA · On-site

At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...

NICE

Sr AI-Driven Enterprise Support Engineer

Seattle, WA · On-site

$120 - $160/hr

At NICE, we're building the next generation of enterprise customer support--where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building ...

Baker Tilly

AI Program Enablement Senior Manager

Seattle, WA · On-site

$132K - $132K/yr

Identify and prioritize repeatable workflows suited for AI support, including content, campaigns, sales enablement, research, reporting and work management. * Lead design, testing and documentation ...

Bakertilly

AI Program Enablement Senior Manager

Seattle, WA · On-site

$132K - $132K/yr

Identify and prioritize repeatable workflows suited for AI support, including content, campaigns, sales enablement, research, reporting and work management. * Lead design, testing and documentation ...

Runway

Consumer Support Specialist - US

Seattle, WA · On-site +1

$75K - $90K/yr

We are building AI to simulate the world through merging art and science. We believe that world ... And we're growing our support team to ensure we can continue to provide delightful experiences for ...

YO AI Labs

Travel Operations Expert - Remote

Seattle, WA · Remote

$50 - $70/hr

Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training and evaluation project focused on travel, booking, reservations, ticketing, and hospitality ...

YO AI Labs

Travel Operations Expert - Remote

Seattle, WA · Remote

$50 - $70/hr

Remote Job Overview We are seeking experienced Travel Operations Experts to support an AI training and evaluation project focused on travel, booking, reservations, ticketing, and hospitality ...

Getgrid

Business Operations Manager | Seattle

Seattle, WA · On-site

$80 - $130/hr

Head of Customer Experience & AI Operations We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid. Your mission is to leverage AI, automation ...

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and ...

Weyerhaeuser Company

ML Engineer

Seattle, WA · On-site

You will work closely with data scientists, AI engineers, product managers, and platform teams to build scalable ML systems that support repeatability, governance, and continuous improvement across ...

Weyerhaeuser Company

ML Engineer

Seattle, WA · On-site

You will work closely with data scientists, AI engineers, product managers, and platform teams to build scalable ML systems that support repeatability, governance, and continuous improvement across ...

Weyerhaeuser Company

ML Engineer

Seattle, WA · On-site

You will work closely with data scientists, AI engineers, product managers, and platform teams to build scalable ML systems that support repeatability, governance, and continuous improvement across ...

SpangleAI

Enterprise Account Executive

Bellevue, WA · On-site

$240K - $300K/yr

Own full-cycle enterprise sales motion with AI support: prospecting, discovery, demos, negotiation, pilot and close * Build pipeline through founder and advisor introductions, partner channels ...

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How much do ai support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ai support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What are the most commonly searched types of Ai Support jobs in Seattle, WA?

The most popular types of Ai Support jobs in Seattle, WA are:

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For Ai Support jobs in Seattle, WA, the most frequently searched job titles are:

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The top searched job categories for Ai Support jobs in Seattle, WA are:

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Cities near Seattle, WA with the most Ai Support job openings:

Ai Support jobs near you
Infographic showing various Ai Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

Senior AI Designated Support Engineer

NICE

Seattle, WA • On-site

Full-time

Re-posted 27 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Sr AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
The Future of Enterprise Support Starts Here
What if support wasn't measured by how many tickets you close, but by the outcomes you create?
At NICE, we're building the next generation of enterprise customer support-where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.
Why This Role Is Different
Most support organizations ask engineers to manage tickets.
We're asking you to manage outcomes.
You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context-allowing you to focus on relationship building, critical thinking, and technical leadership.
Rather than sitting in a reactive queue, you'll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.
You'll help shape a role that doesn't exist in most organizations today.
What You'll Do
Own Enterprise Customer Relationships
  • Serve as the primary technical support partner for a portfolio of enterprise customers
  • Build trusted relationships with technical and operational stakeholders
  • Conduct account reviews, identify trends, and proactively address risks
  • Help customers maximize the value of their NICE investments
  • Partner closely with Customer Success, Services, Product, and Engineering teams
Solve Complex Technical Problems
  • Troubleshoot advanced issues across NICE CXone and related applications
  • Investigate routing, telephony, analytics, integrations, APIs, and platform performance
  • Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary
  • Drive issues to resolution while maintaining exceptional customer communication
  • Translate technical complexity into clear business outcomes
Leverage AI as a Force Multiplier
  • Utilize AI-driven tools to accelerate investigations and customer insights
  • Review AI-generated recommendations and apply technical judgment
  • Provide feedback that helps improve support automation capabilities
  • Use AI-powered account intelligence to identify opportunities and risks proactively
  • Help establish best practices for AI-augmented customer support
Influence the Future
  • Share customer feedback directly with Product and AI teams
  • Help define how emerging AI support capabilities are used at enterprise scale
  • Contribute to knowledge management and support process innovation
  • Mentor peers and promote operational excellence
What We're Looking For
Required Experience
  • 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
  • Experience owning customer-facing technical relationships
  • Strong troubleshooting and problem-solving capabilities
  • Experience managing complex escalations and cross-functional resolution efforts
  • Familiarity with APIs, integrations, logs, and platform diagnostics
  • Ability to communicate effectively with both technical and business stakeholders
Preferred Experience
  • NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms
  • Technical Account Management (TAM) experience
  • Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions
  • Salesforce, ServiceNow, Dynamics 365, or CRM integrations
  • Experience leveraging AI tools in technical support or customer-facing environments
You'll Thrive Here If You...
  • Love solving difficult customer problems
  • Enjoy building trusted relationships with enterprise stakeholders
  • See AI as a tool that amplifies your effectiveness
  • Want ownership instead of a ticket queue
  • Are excited to help create something new rather than inherit something established
Why NiCE
You'll join a highly supportive leadership team known for investing in people, collaboration, and growth. You'll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.
Most importantly, you'll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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