Remote Application Support Jobs in Seattle, WA (NOW HIRING)

The CT Application Specialist position is responsible for assisting customers with the proper use of HeartFlow products to ensure optimal use of the technology. This includes travel to customer sites to deliver training to and build relationships with Radiologists, Cardiologists, and other customer representatives. The CT Application Specialist will have strong experience in clinical and cardiac CT, will be able to express deep understanding of HeartFlow's technology and products, and will be passionate about delivering the highest level of customer support.

This is a home-based position preferably in PST zone with up to 20% travel.  Schedule will be Tuesday-Saturday, 9:30 AM - 6:00 PM PST.

Job Responsibilities:

• Has expert level of experience in cardiac CT. Can help setup cardiac CT programs in cardiology and radiology, lead quality improvement programs with customers to address systemic problems with CT programs.  High level of knowledge of FFRct to troubleshoot and explain complex customer complaints related to product performance.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.  Networks with key contacts outside own area of expertise.
• Provide direct end-user training on HF products in accordance with specific training plans.   Must deliver effective training using a variety of delivery methods including but not limited to product demonstrations, one on one and classroom training, webinars, and end-user knowledge transfer testing. Document/communicate customer acceptance/success on each training/assignment.
• Assist in the attainment of revenue goals by providing the highest level of customer satisfaction through exceptional communication, proper end-user expectation setting, superior training delivery and customer support.
• Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding use of HF technologies.  
• Provide constant feedback to R&D on clinical performance of products.
• Prepare customized training materials as needed.
• Mentor and train CT Application Specialist in the field
• Communicate in a highly professional manner and develop effective relationships with customers to learn and stay up to date regarding clinical environments.
• Keeps up with the latest CT and Workstation product innovations, training delivery methodologies and adapt training presentations accordingly.

Skills Needed:

• Must be ARRT Certified in CT or Board Certified in Radiology
• Teaching experience highly desirable
• Experience in cardiac CT is a must
• Ability to travel extensively, up to 20% is required

Educational Requirements & Work Experience: 

• 1-3 years of clinical and/or education experience on cardiac CT
• Ability to discuss advance CT technical topics e.g. artifacts, radiation dose, iterative reconstruction, and new technologies e.g. spectral CT across multiple scanner platforms
• Ability to discuss complex clinical topics related to CT/FFRct - accuracy, clinical utility, and outcomes
• High-level proficiency on CCTA and high level of proficiency on HeartFlow's technology and ability to discuss routine accuracy complaints with customers.

A reasonable estimate of the base salary compensation range is $90,000 to $115,000 per year and bonus.