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Ai Chat Jobs (NOW HIRING)

Lilly

Sr. Staff Software Engineer - AI Chat

Indianapolis, IN · On-site

$117K - $154K/yr

You'll build streaming chat interfaces in React and TypeScript, backed by scalable services that handle thousands of concurrent sessions with low latency across multiple AI providers. You'll own ...

Acess Global

Senior UI Engineer (Generative AI)

San Jose, CA · On-site

$152K - $189K/yr

You will be responsible for building fast, beautiful user interfaces and leading how we integrate Generative AI features (like smart chat, AI widgets, and streaming data) directly into the user ...

Optro

Engineering Manager, AI Applications (Remote USA)

$200K - $270K/yr

Our AI Applications team owns the integration layer between our AI Platform and the product org: partnering with product squads, owning our internal AI chat assistant, and leading the development of ...

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What are the key skills and qualifications needed to thrive in the Ai Chat position, and why are they important?

To thrive as an AI Chat Specialist, strong written communication, critical thinking, and problem-solving abilities are essential, often supported by familiarity with AI platforms and customer service experience. Proficiency with popular chat tools, CRM systems, and potentially certifications in areas like chatbot management or conversational AI are commonly expected. Active listening, patience, and adaptability are important soft skills for handling a diverse range of inquiries and maintaining positive user interactions. These competencies enable effective, efficient, and user-friendly support while ensuring high satisfaction and engagement with AI-powered chat systems.

What are common challenges faced by AI Chat Specialists, and how are they addressed?

AI Chat Specialists often encounter challenges such as handling complex or sensitive customer queries and ensuring accurate, timely responses within fast-paced digital environments. To address these challenges, specialists leverage thorough training in company policies, access to comprehensive knowledge bases, and collaboration with technical teams to resolve escalated issues. Regular feedback sessions and performance analytics help improve response quality and customer experience. Being able to adapt quickly to new tools and updates is also crucial for ongoing success in this role.

What is an AI Chat job?

An AI Chat job involves managing, developing, or interacting with AI-powered chatbots to enhance customer support, engagement, or automation. This role can include programming chatbots, training AI models, analyzing user interactions, and improving chatbot responses. Depending on the position, it may require technical skills like natural language processing (NLP) or customer service expertise. AI Chat professionals work in various industries, including e-commerce, healthcare, and tech support, to streamline communication and improve user experiences.

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Senior Product Manager, CX AI Chat

Senior Product Manager, CX AI Chat

Crunchyroll, LLC

San Francisco, CA • Hybrid

$149K - $196K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

About the role

As a Senior Product Manager, CX AI Chat, you'll lead the implementation of new solutions that enhance our customers' experience through automation and self-service. You'll collaborate with cross-departmental teams to identify problems and develop product features and user stories. Your role will include facilitating brainstorming sessions, writing detailed product briefs, and delivering clear requirements for both technical and non-technical partners. You will continue to use data to guide the product roadmap and optimize for the best performance.

You will collaborate with internal partners across Customer Experience, Legal, Product Management, Program Management, Engineering, and other departments to support important programs and ensure seamless collaboration across all departments. You will also communicate externally with our third-party vendors that comprise the Customer Experience tech stack.

  • Oversee a roadmap for new and existing CX Technology tools, including our Help Center and AI chat platform.
  • Develop and implement strategies to enhance customer satisfaction (CSAT) through improved self-service and GenAI tools.
  • Collaborate with cross-departmental teams to identify business problems and develop high-level product epics, features, and user stories.
  • Conduct regular brainstorming and specification sessions to ensure agreement across departments and partner organizations.
  • Author detailed product briefs explaining the rationale and goals for new programs.
  • Deliver streamlined product requirements that are easily understood by both technical and non-technical audiences.
  • Write user stories and acceptance criteria to bring your product strategy to life, collaborating with Customer Service, Engineering, Program Management, Acquisitions, Legal, Finance, and Analytics.
  • Be the main contact for product-related questions, issues, and feedback, and communicate with partners and leadership.
  • Manage and prioritize the product backlog, addressing delivery impediments or quality issues.
  • Collaborate with product managers, program managers, engineers, designers, and other partners throughout the product development process.
  • Analyze insights and use data to inform decisions.

In the role of Senior Product Manager, CX AI Chat, you will report to the Director, CX Product & Technology.

We are considering applicants for the location of San Francisco, CA.

About You

We get excited about candidates, like you, because...

  • 8+ years of experience in product management within Customer Experience or Customer Experience technology - preferably in the tech, e-Commerce, streaming media, or entertainment industry
  • Experience building and rolling out product features from start to finish
  • Experience managing technical projects specifically related to CX, including platform migrations, integrations, RFPs, third-party platforms launches/optimizations, and Gen AI
  • Experience with CX tools and platforms such as CCaaS, chatbots, CMS, WFM, including Salesforce Service Cloud, Salesforce OMS, Sierra AI
  • Experience with API integrations
  • Expertise with Customer Experience metrics
  • Experience working with globally distributed teams
  • Experience working with third-party vendors
  • BS degree or equivalent experience required
About the Team

Join Crunchyroll's Customer Experience Technology Team (CXT) and be part of the largest anime streaming provider as we expand our global reach! CXT is crucial in building and maintaining the tech stack used to support our fans and our customer service agents. Our mission is to deliver the next-level anime streaming experience by understanding and anticipating our users' needs and providing them with quick resolution.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

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