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Agent Manager Jobs in Boston, MA (NOW HIRING)

Crestline Hotels & Resorts

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Agent Your next opportunity to shine in hospitality is here at Residence Inn Boston ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Hotel Spero

FRONT DESK AGENT

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Agent Your next opportunity to shine in hospitality is here at Residence Inn Boston ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Arbor Lodging Management

Front Desk Agent

Burlington, MA · On-site

$15.50 - $19.50/hr

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. Our service ethos is ...

Capstone Search Partners

Patent Agent

Boston, MA

$110K - $210K/yr

... portfolio management, and competitive landscape analysis for clients in the biotechnology and pharmaceutical industries. * Monitor industry trends, scientific advancements, and regulatory ...

Danaher

Patent Agent

Marlborough, MA · On-site +1

$134K - $148K/yr

The Patent Agent/Junior IP Counsel is responsible for partnering with our Research Scientists and Engineers and working with the Intellectual Property (IP) Legal team to build and manage the SCIEX ...

Ocean Havens

Guest Service Agent / Front Desk Agent

Boston, MA · On-site

$16.25 - $20.50/hr

Guest Service Agent (Full-Time or Part-Time) Boston Yacht Haven Boston, Massachusetts About Us ... Answer phones, manage reservations, and respond promptly to guest inquiries. * Coordinate closely ...

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All JobsAgent JobsAgent Manager JobsAgent Manager Jobs in Boston, MA

Agent Manager information

See Boston, MA salary details

$12

$28

$64

How much do agent manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for agent manager in Boston, MA is $28.80, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $33.17 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.
What are the most commonly searched types of Agent jobs in Boston, MA? The most popular types of Agent jobs in Boston, MA are:
What are popular job titles related to Agent Manager jobs in Boston, MA? For Agent Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Agent Manager jobs in Boston, MA look for? The top searched job categories for Agent Manager jobs in Boston, MA are:
Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,912 per year, or $28.8 per hour.

Front Desk Agent

Crestline Hotels & Resorts

Westford, MA • On-site

$14.75 - $18.75/hr

Other

Re-posted 4 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 108 rated hotels

Job description

Front Desk Agent

Your next opportunity to shine in hospitality is here at Residence Inn Boston Westford.

As a Front Desk Agent, you will play a key role in creating a smooth, welcoming, and memorable experience for every guest who walks through our doors.

If you're organized, customer-focused, and ready to grow with a dynamic team, we'd love to meet you!

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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