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Agent Assistant Jobs in Calgary, AB (NOW HIRING)

Clio

Senior Director, Customer Support

Calgary, AB · On-site

Develop AI-assisted agent tooling (agent assist, real-time suggestions, auto-summaries) to speed time to resolution for customers and increase first-contact resolution. * Partner with Product and ...

Wing Assistant

GTM Sales

Calgary, AB · Remote

Exposure to staffing companies, recruiting firms, BPOs, outsourcing companies, virtual assistant companies, digital agent companies, or high-ticket professional services organizations. * Familiarity ...

Scotiabank Saddledome

Event Security Agent

Calgary, AB · On-site

THE POSITION As an Event Security Agent, you'll be more than just a presence you'll be the go to ... * Assist in emergencies while reaming calm, taking actions while putting fans and staff safety at ...

Allstate

Allstate Sales Agent

Calgary, AB

CA$70K - CA$120K/yr

About the role As an Allstate Sales Agent, you'll grow your own book of business, build strong ... Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and ...

FAIRMONT

Night Guest Agent (Part-time)

Calgary, AB

As a Night Guest Agent, you will deliver professional and exceptional service to our guests while ... Additionally, you will assist in resolving guest concerns with professionalism and care. The ideal ...

Indie Campers

Support & Cleaning Agent

Calgary, AB

CA$20/hr

Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized ... Clear progression to RoadTrip Agent or other operational roles. * Training in cleaning standards ...

Indie Campers

Support & Cleaning Agent

Calgary, AB

CA$20/hr

Logistics & Depot Organisation: assist with depot logistics, keeping cleaning areas organized ... Clear progression to RoadTrip Agent or other operational roles. * Training in cleaning standards ...

Million Air

Line Service Ramp Agent

Calgary, AB

The ramp agent is responsible for providing efficient service for all internal and external ... Greet incoming and prepare departing aircraft * Assist in aircraft movement, placement, and storage ...

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Agent Assistant information

See Calgary, AB salary details

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How much do agent assistant jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for agent assistant in Calgary, AB is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are some common responsibilities of an Agent Assistant and how do they contribute to the success of the team?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are Agent Assistants?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an Agent Assistant, and why are they important?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What jobs make $3,000 a month without a degree?

For an Agent Assistant or similar roles, jobs such as administrative support, customer service, or sales can sometimes pay around $3,000 monthly without requiring a degree, especially with experience or specialized skills. Other options include roles in real estate, insurance, or certain trades like HVAC or plumbing, which may offer comparable earnings based on commissions or hourly rates. Success in these roles often depends on skills, certifications, and work environment.

Can I be a PA with no experience?

An Agent Assistant role typically requires some organizational and communication skills, but prior experience is not always mandatory. Entry-level positions may provide on-the-job training, making it possible to start without previous experience in the field.

What is the highest paid assistant job?

The highest paid assistant jobs are often executive assistants or personal assistants working for high-level executives or in specialized industries like finance, law, or technology. These roles typically require advanced skills, experience, and sometimes certifications, with salaries reaching six figures in some cases. Compensation varies based on industry, location, and level of responsibility.
What are the most commonly searched types of Agent jobs in Calgary, AB? The most popular types of Agent jobs in Calgary, AB are:
What are popular job titles related to Agent Assistant jobs in Calgary, AB? For Agent Assistant jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Agent Assistant jobs in Calgary, AB look for? The top searched job categories for Agent Assistant jobs in Calgary, AB are:
Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Calgary, AB as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $32,432 per year, or $15.6 per hour.
AI Solutions Analyst - Contact Center Technologies

AI Solutions Analyst - Contact Center Technologies

NRG

Calgary, AB

Full-time

Posted 23 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

About Us 

NRG is a leading North American energy company, powering the lives of millions of customers across the U.S. and Canada. Through its retail brands, including Direct Energy, NRG delivers energy solutions that prioritize reliability, innovation, and customer trust. 

Within Direct Energy Canada, Customer Care plays a critical role in supporting customers through complex, high‑impact interactions. As customer expectations continue to evolve, Customer Care is investing in AI‑enabled capabilities to support frontline teams, improve operational efficiency, and deliver consistent, high‑quality customer experiences at scale. 

About the Role 

The AI Solutions Analyst plays a critical role in the day‑to‑day operation, optimization, and continuous improvement of AI solutions in production within Customer Care. 

Reporting to the AI Operations Solutions Team Lead, this role is hands‑on and execution‑focused—responsible for configuring AI workflows, monitoring performance, resolving issues, and turning operational insights into measurable improvements for agents and customers.  

The AI Solutions Analyst executes against defined priorities, operating rhythms, and standards established by the Team Lead to ensure AI solutions are stable, trusted, adopted, and delivering sustained business value. 

Key Responsibilities 

AI Operations & Solution Support 

  • Operate, support, and optimize AI‑enabled contact center solutions in production, including real‑time agent assist, AI‑driven insights, and virtual agent capabilities. 

  • Configure and maintain AI workflows using low‑code / no‑code platforms in alignment with established standards and operating rhythms. 

  • Support release readiness activities including testing, validation, deployment support, and post‑release monitoring. 

  • Identify, troubleshoot, and resolve workflow degradation, performance issues, or data quality concerns impacting frontline execution. 

  •  Maintain accurate documentation of configurations, changes, and operational impacts. 

  •  Provide day‑to‑day operational support to end users and partner teams to ensure reliable execution. 

Continuous Improvement & Performance Optimization 

  •  Monitor AI adoption, usage, and effectiveness using operational and customer metrics (e.g., AHT, FCR, NPS, ASAT). 

  • Analyze interaction data to identify trends, friction points, and opportunities for incremental improvement. 

  •  Execute continuous improvement initiatives prioritized by the Team Lead, including tuning models, refining workflows, and improving agent guidance. 

  •  Design and maintain feedback loops incorporating agent input, QA findings, and customer signals. 

  • Develop dashboards and reports to communicate AI performance metrics and business impact. 

Support New AI Initiatives 

  • Support pilot programs and proof‑of‑concept initiatives as directed by the AI Operations Solutions Team Lead.  

  •  Assist with requirements gathering, testing, validation, and operational readiness for new AI capabilities.  

  •  Support transition of approved pilots into steady‑state operations by executing configuration, documentation, and performance monitoring activities.  

  •  Provide hands‑on execution and analytical input to inform decision‑making and prioritization. 

Governance & Compliance 

  • Execute AI workflows in compliance with data privacy, security, and responsible AI standards. 

  •  Partner with NRG’s Data & AI and Technology teams to support ethical, fair, and transparent AI outputs. 

  • Ensure documentation and controls support auditability, governance, and long‑term sustainability of AI solutions. 

Minimum Qualifications 

  •  Bachelor Degree in Computer Science, Data Analytics, Business, or related field; or equivalent experience. 

  • 3+ years of experience in one or more of contact center operations, applied AI enablement, analytics, or continuous improvement. 

  •  Experience with one or more CRM and contact center platforms such as NiCE, SAP CRM, Salesforce, Genesys, or Five9. 

Preferred Skills: 

  •  Familiarity with AI platforms (e.g., Cresta, Google Dialogflow, Microsoft Azure AI, AWS Lex, etc.). 

  •  Experience supporting AI solutions in production / steady‑state environments. 

  • Strong analytical and problem‑solving skills. 

  • Understanding of conversational AI, NLP and real-time agent assistance. 

  •  Ability to translate technical insights into clear, operationally relevant findings. 

  • Experience working in agile or continuous improvement environments. 

  • Excellent communication and stakeholder management skills. 

  • Ability to work independently and manage multiple priorities. 

  • Ability to translate technical concepts into business-friendly language. 

Why Join Us? 

  • Join a forward-thinking team that’s redefining customer experience through AI innovation. 

  •  Play a key role in transforming how customers interact with our contact center—making every conversation smarter, faster, and more impactful. 

  •  Work with cutting-edge AI technologies in a company committed to ethical AI and a culture of continuous innovation. 

  • Enjoy a collaborative culture with opportunities for growth, learning and career development. 

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

NRG logo

About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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