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Agent Assistant Jobs in Ohio (NOW HIRING)

Clio

VP, Global Customer Support

Toronto, OH · On-site

$123K - $158K/yr

Build AI-assisted agent tooling - agent assist, real-time suggestions, auto-summaries - that measurably improves time to resolution and first-contact resolution. * Establish the accuracy, compliance ...

Homewood Suites by Hilton

Front Desk Agent

Solon, OH · On-site

$13.25 - $16.75/hr

Front Desk Agent We are urgently hiring a friendly and professional Front Desk Agent to join our ... Greet and assist guests during arrival and departure * Process payments and issue room keys

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

... assist guests with their plans. * Problem-Solving: Resolving guest concerns or complaints ... What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

... assist guests with their plans. * Problem-Solving: Resolving guest concerns or complaints ... What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

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Showing results 21-40

All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Ohio

Agent Assistant information

See Ohio salary details

$30.9K

$65.9K

$167.8K

How much do agent assistant jobs pay per year?

As of Sep 15, 2026, the average yearly pay for agent assistant in Ohio is $65,893.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $73,200.00 per year, depending on experience, location, and employer.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What are the most commonly searched types of Agent jobs in Ohio?

The most popular types of Agent jobs in Ohio are:

What are popular job titles related to Agent Assistant jobs in Ohio?

For Agent Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Ohio look for?

The top searched job categories for Agent Assistant jobs in Ohio are:

What cities in Ohio are hiring for Agent Assistant jobs?

Cities in Ohio with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Ohio as of September 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,893 per year, or $31.7 per hour.

PU&R Contact Center Operations and Transformation Manager

Cleveland, OH • On-site

Deloitte
Finance and Insurance • 10K+ employees
Learn more about Deloitteexternal

Full-time

Re-posted 22 days ago

Key responsibilities

  • Lead contact center operations and transformation engagements for Power, Utilities & Renewables clients

  • Assess current customer service operations and design future-state operating models to improve efficiency, scalability, and service quality

  • Support the design and implementation of contact center and customer service technologies, including AI-enabled platforms

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

Job description

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.

You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.

Key responsibilities include:

  • Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
  • Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
  • Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
  • Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
  • Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
  • Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
  • Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
  • Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
  • Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
  • 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
  • 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
  • Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
  • Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
  • Experience with Salesforce.
  • Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
  • PMP, Six Sigma, Lean, Agile, or related certificationli>
  • Master of Business Administration or other relevant advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...

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