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Agency Relationship Manager Jobs (NOW HIRING)

twoharbors

AVP-Agency Relationship Manager

Minneapolis, MN · On-site

$103K - $125K/yr

The AVP - Agency Relationship Manager is a senior leader that will develop and manage RoundPoint's program to support relationship with the Agencies to include Fannie Mae, Freddie Mac, Ginnie Mae ...

TWO

$103 - $125/hr

The AVP - Agency Relationship Manager will work hand-in-hand with the line of business leaders to develop a best-in-class program that fosters operational excellence across the lines of business to ...

New

FirstBank

Relationship Manager

Woodbury, TN · On-site

The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and ... Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will ...

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Agency Relationship Manager information

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$28K

$80.7K

$140.5K

How much do agency relationship manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for agency relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does an agency relationship manager do?

An Agency Relationship Manager is responsible for building and maintaining strong partnerships between their organization and external agencies, such as advertising, marketing, or recruitment firms. Their main duties include managing communications, negotiating contracts, ensuring projects are delivered on time, and resolving any issues that arise. They act as the key point of contact, ensuring the agency’s work aligns with the company’s goals and standards. Strong interpersonal and project management skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an agency relationship manager, and why are they important?

To thrive as an Agency Relationship Manager, you need a solid background in sales, account management, and knowledge of marketing strategies, usually supported by a relevant degree or equivalent experience. Familiarity with CRM software, data analytics tools, and digital advertising platforms is commonly required. Exceptional interpersonal skills, negotiation abilities, and problem-solving aptitude help you build trust and maintain strong partnerships. These competencies are crucial to effectively manage agency relationships, drive business growth, and ensure client satisfaction.

What are some common challenges agency relationship managers face when balancing client expectations with agency capabilities?

Agency Relationship Managers often navigate the delicate balance between client expectations and the agency’s operational realities. This can include managing tight deadlines, aligning diverse stakeholder interests, and ensuring deliverables meet both quality standards and client objectives. Proactive communication, clear documentation, and setting realistic expectations early on are essential strategies in overcoming these challenges. Successful managers also work closely with internal teams to anticipate resource needs and mitigate potential issues before they impact clients.

What is the difference between Agency Relationship Manager vs Insurance Agent?

AspectAgency Relationship ManagerInsurance Agent
CredentialsTypically requires industry-specific certifications, such as licensing and relationship management trainingRequires insurance licensing and certifications specific to insurance products
Work EnvironmentWorks within insurance agencies or firms, managing relationships with agencies and clientsWorks independently or for agencies, selling insurance policies directly to clients
Employer & Industry UsageCommonly employed by insurance companies and agencies to maintain client and partner relationshipsEmployed by insurance companies or agencies to sell policies and provide customer service

The main difference is that an Agency Relationship Manager focuses on managing and strengthening relationships between agencies and clients, often overseeing partnerships and strategic collaborations. An Insurance Agent primarily sells insurance products directly to consumers. Both roles require industry-specific licenses but differ in their core responsibilities and work environment.

Is being an agency relationship manager a stressful job?

Agency Relationship Managers often handle multiple client accounts and coordinate between agencies and clients, which can be demanding and require strong communication and organizational skills. The role may involve managing deadlines, negotiations, and resolving conflicts, contributing to a potentially high-stress environment depending on workload and client expectations.
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Agency Relationship Manager jobs near you
Infographic showing various Agency Relationship Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

AVP-Agency Relationship Manager

twoharbors

Minneapolis, MN • On-site

$103K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Develop and manage RoundPoint's program to support relationships with Agencies and Rating Agencies.

  • Work with stakeholders to implement and monitor compliance with Agency requirements, including managing inquiries, reviews, audits, and scorecards.

  • Organize and lead meetings, onsite visits, and coordinate special requests related to Agencies and Rating Agencies.

Job description

The AVP - Agency Relationship Manager is a senior leader that will develop and manage RoundPoint’s program to support relationship with the Agencies to include Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA, and our Rating Agency partners. The AVP - Agency Relationship Manager will work hand-in-hand with the line of business leaders to develop a best-in-class program that fosters operational excellence across the lines of business to exceed Agency and Rating Agency requirements. 

 

The AVP - Agency Relationship Manager will report to the VP – Client Management & Client Billing. This position is a part of the leadership team and must develop strong working relationships with Agency and Rating Agency contacts, direct reports, key stakeholders, vendors, co-workers, and customers.

 

Responsibilities:

  • Develop and implement the framework to foster an excellent relationship with the Agencies to include the following:
    • Understand and document Agency requirements
    • Stay up to date on announcements regarding Agency process changes
    • Educate and the various lines of business and key stakeholders on requirements
    • Establish internal performance reporting to monitor adherence to requirements
    • Work closely with Compliance on internal testing and monitoring of requirements for adherence
  • Working with key stakeholders to execute on the Agency framework to include:
    • Manage portfolio performance related to Agency requirements
    • Track and respond to Agency inquiries
    • Lead reviews and audits performed by the Agencies
    • Manage participation in Agency Scorecards and benchmarking
    • Coordinate projects to improve on processes measured through the scorecards
    • Organize & host regular Agency check-in meetings and onsite visits
  • Lead and track reviews and audits performed by the Rating Agencies
  • Regularly review the effectiveness of the framework to make adjustments for improvements
  • Coordinate and manage Agency and Rating Agency special requests
  • Responsibility for planning and budgetary control of cost center
  • Meet RoundPoint’s commitment to compliance
  • Other duties as necessary or assigned to support the overall growth of RoundPoint

 

Qualifications:

 

Required:

  • Bachelor’s degree in a business or related field, or equivalent experience
  • Experience working in the mortgage servicing industry
  • Strong understanding of Agency requirements
  • Willing to work in a fast-paced environment
  • Demonstrated ability in develop and manage teams
  • Expertise at consensus and relationship building with internal and external stakeholders
  • Excellent written, presentation and oral communication skills
  • Results Oriented – track record of delivering quantifiable results to the organization
  • Ability to lead multiple projects

 

 

All full-time employees of Two Harbors and its subsidiary companies are eligible for our benefits which include:

  • Medical / Dental / Vision Insurance
  • Life / Disability Insurance
  • 401(k) with company matching
  • Generous Vacation / Paid Time Off (accrual based)
  • Targeted Compensation: $103,000 - $125,000

 

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally. 
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

  • Fort Mill, SC
  • St. Louis Park, MN
  • Coppell, TX

Employee Status

  • Exempt

Travel

  • Yes

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