ZipRecruiter

Log In

1

Aftersales Manager Jobs (NOW HIRING)

Visionnav Robotics USA Inc

Be Seen First

Aftersales Engineer

Lawrenceville, GA · On-site

$60K/yr

... skilled Aftersales Engineer to join our growing team. This role is focused on the deployment ... Manage spare parts inventory and coordinate parts replacement as needed • Respond to customer ...

Visionnav Robotics USA Inc

Be Seen First

Aftersales Engineer

Lawrenceville, GA · On-site

$60K/yr

... skilled Aftersales Engineer to join our growing team. This role is focused on the deployment ... Manage spare parts inventory and coordinate parts replacement as needed • Respond to customer ...

Lookers

Vehicle Technician / Mechanic

Bishop, CA · On-site

Bishop Stortford Land Rover, you will report to the accomplished Aftersales Manager, who will give on-going support to ensure you have the tools needed to succeed in your role. We can also offer you ...

next page

Showing results 1-20

People also search for

All JobsAftersales Manager Jobs

Aftersales Manager information

See salary details

$28.5K

$73.8K

$116.5K

How much do aftersales manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for aftersales manager in the United States is $73,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What does an Aftersales Manager do?

An Aftersales Manager is responsible for overseeing all post-sale activities and services, such as customer support, warranty claims, spare parts management, and service operations. Their main goal is to ensure customer satisfaction and loyalty by addressing any issues that arise after the sale of a product or service. They manage teams, coordinate with other departments, and implement strategies to improve the efficiency and quality of aftersales services. Aftersales Managers often analyze customer feedback to identify areas for improvement and work to increase repeat business for the company.

What are some common challenges faced by Aftersales Managers, and how can they be addressed?

Aftersales Managers often face challenges such as managing customer expectations, resolving complex service issues, and ensuring consistent communication between service, parts, and sales departments. Addressing these challenges requires strong organizational skills, proactive problem-solving, and the ability to foster a customer-focused team environment. Regular training, clear service protocols, and leveraging customer feedback can help Aftersales Managers maintain high satisfaction levels and streamline operations.

What are the key skills and qualifications needed to thrive as an Aftersales Manager, and why are they important?

To thrive as an Aftersales Manager, you need a solid understanding of customer service, product knowledge, and business operations, often supported by a degree in business or a related field and experience in sales or customer support. Familiarity with CRM software, inventory management systems, and relevant industry certifications are typically required. Exceptional interpersonal skills, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving customer issues effectively. These skills ensure efficient aftersales processes, high customer satisfaction, and contribute to long-term business growth.

What is the difference between Aftersales Manager vs Service Advisor?

AspectAftersales ManagerService Advisor
CredentialsRelevant experience in customer service, management, and technical knowledgeCustomer service skills, technical understanding of services and repairs
Work EnvironmentOversees aftersales operations, manages teams, coordinates with departmentsInteracts directly with customers, explains services, and schedules repairs
Industry UsageUsed in automotive, electronics, and appliance sectors for aftersales managementCommonly found in automotive dealerships and service centers

The main difference is that an Aftersales Manager oversees the entire aftersales department, focusing on strategy and team management, while a Service Advisor directly interacts with customers to explain services and facilitate repairs. Both roles require customer service skills, but the Aftersales Manager has broader responsibilities in operations and management.

More about Aftersales Manager jobs
What cities are hiring for Aftersales Manager jobs? Cities with the most Aftersales Manager job openings:
What states have the most Aftersales Manager jobs? States with the most job openings for Aftersales Manager jobs include:
What job categories do people searching Aftersales Manager jobs look for? The top searched job categories for Aftersales Manager jobs are:
Aftersales Manager jobs near you

Assistant Manager, Regional Aftersales Ops (SCR)

Hyundai Motor Company

Plano, TX • On-site

$75K - $104K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL
#LI-OnSite
WHAT YOU WILL DO

The primary purpose of this position is to provide administrative, operational, and analytical support to Regional Aftersales Operations departments. This role contributes to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives. Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supports service retention objectives, monitor KPI's and escalates variances to management, warranty administration support, warranty expense monitoring & parts return status, aid in coordinating the completion of campaigns or recalls, and handle day-to-day consumer affairs inquires/case reviews/hearings.

HOW YOU WILL MAKE AN IMPACT
  • Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
  • Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
  • Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
  • Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
  • Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
  • Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
  • Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
  • Provide administrative support during DSM absences as needed.
  • Support regional initiatives through assigned tracking, reporting, coordination, and adhoc analysis.
  • Run, analyze, and reconcile KPI reporting, including post-program reporting.
  • Provide regional aftersales support for OCM preparation, performance tracking, and action-item followup.
  • Manage service website audits, service scheduler tracking, secret shopping, and reporting.
  • Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
  • Perform additional operational and administrative duties to support Regional After Sales operations.
  • Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.
WHAT YOU WILL BRING TO THE ROLE
  • Must be a high school graduate.
  • Bachelor's degree preferred.
  • At least five years of experience of which at least three years of directly related experience are in automotive is preferred.
  • Broad automotive retail experience is a plus.
  • Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
  • Strong written and oral communication skills.
  • Well developed organizational skills and ability to prioritize and exercises excellent time management.
  • Intermediate/advanced computer and analytical skills required (Microsoft Office Suite, Knowledge of SAP a plus).
  • Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well-reasoned solutions.
  • Possess customer-minded competencies to understand customer needs and expectations to develop and implement solutions to meet the customer needs.
  • Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
  • Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.
WHAT HYUNDAI CAN OFFER YOU
  • Compensation Range: $75,400.00 - $104,000.00 annual base salary
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS
  •  Normal office duties.
  • Must be able to travel (up to 40%). 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Apply