IntroductionFind a workplace where you are deeply appreciated, not only for the skills you offer, but for the individual you are. At Milestone, you’ll enter into a rewarding career where you’ll work with highly skilled professionals and do meaningful work in the lives of our senior residents. Join a welcoming environment that fosters strong relationships with the residents, their families, and your coworkers. We hope you’ll consider serving alongside us.
Overview
We’re seeking an Engagement Specialist – Independent & Assisted Living (AL/IL) to oversee resident engagement programs and implement Milestone’s 6 Principles of Well-Being. In this role, you’ll design and manage the monthly calendar, coordinate internal and external events, develop community partnerships, oversee volunteers, and ensure residents enjoy meaningful and enriching experiences.
Perks & Benefits
- Medical, Dental, Vision (full-time employees)
- 401(k) with employer match
- Generous PTO
- Pet insurance
- Perks at Work
- Employee Assistance Program
- Voluntary benefits options
Responsibilities
- Interview all new residents within 7 days of move-in to assess interests using the Resident Interest Worksheet
- Provide new resident orientation to available programs and opportunities
- Continuously assess residents’ preferences and recommend programs to meet their needs
- Utilize “Get to Know Me,” Resident Interest Worksheets, and “25 Things” tools to guide engagement
- Develop a monthly calendar designed to stimulate residents intellectually, physically, socially, and spiritually
- Coordinate and manage daily activities while staying within budget
- Secure and coordinate internal and external entertainment aligned with resident interests
- Collaborate with leadership in interdisciplinary meetings
- Plan and execute quarterly marketing events with Sales & Marketing and Culinary leadership, including planning, set-up, clean-up, and promotion
- Coordinate transportation for off-site activities, including sightseeing, medical visits, and destination outings
- Ensure safe work practices and compliance with Safety Committee standards
- Support the Executive Director with investigation and follow-up of workplace injuries as needed
- Foster teamwork, take initiative, and support coworkers, residents, and visitors
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent required; Associate or Bachelor’s degree strongly preferred in Social Service, Business, Recreation, or a related field
- Minimum three years of experience in assisted living preferred
- Proven ability to lead and manage staff
- Strong written and verbal communication skills
- Excellent interpersonal, relationship-building, and mediation abilities
- Strong organizational skills with the ability to prioritize, plan, and follow through
- Ability to work independently, make decisions, and remain calm under pressure
- Proficiency with Microsoft Word and Excel preferred
- Pleasant, professional, and personable demeanor
- CDL preferred