Service Technician
Springfield, MO · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Springfield, MO · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Miami, FL · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Miami, FL · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Cincinnati, OH · On-site
$20 - $37.14/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Cincinnati, OH · On-site
$20 - $37.14/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Arden, NC · On-site
$15.98 - $29.67/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Arden, NC · On-site
$15.98 - $29.67/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Greenville, SC · On-site
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Greenville, SC · On-site
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Houston, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Houston, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Louisville, KY · On-site
$20 - $37.14/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Louisville, KY · On-site
$20 - $37.14/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Existing Customer Retention Coordinator
Jacksonville, FL · On-site
$80/hr
This position may also require scheduling or rescheduling sales appointments, service calls, and ... The intent of this role is to introduce our new team members to our ADT products, policies, and ...
Existing Customer Retention Coordinator
Jacksonville, FL · On-site
$80/hr
This position may also require scheduling or rescheduling sales appointments, service calls, and ... The intent of this role is to introduce our new team members to our ADT products, policies, and ...
Service Technician
Phoenix, AZ · On-site
$17.75 - $32.97/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Phoenix, AZ · On-site
$17.75 - $32.97/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
New
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
New
Existing Customer Retention Coordinator
Jacksonville, FL · On-site
$80/hr
This position may also require scheduling or rescheduling sales appointments, service calls, and ... The intent of this role is to introduce our new team members to our ADT products, policies, and ...
Existing Customer Retention Coordinator
Jacksonville, FL · On-site
$80/hr
This position may also require scheduling or rescheduling sales appointments, service calls, and ... The intent of this role is to introduce our new team members to our ADT products, policies, and ...
Service Technician
Edinburg, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Edinburg, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
San Antonio, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
San Antonio, TX · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
North Charleston, SC · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
North Charleston, SC · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Janesville, WI · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Janesville, WI · On-site
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Sparks, NV · On-site
$22 - $40.85/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Sparks, NV · On-site
$22 - $40.85/hr
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Springfield, VA · On-site
$22 - $40.85/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Service Technician
Springfield, VA · On-site
$22 - $40.85/hr
At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
Smart Home Consultant Team Manager
Modesto, CA · Hybrid
$4.2K/mo
Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...
Smart Home Consultant Team Manager
Modesto, CA · Hybrid
$4.2K/mo
Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...
Adt Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do adt customer service jobs pay per hour?
As of Jul 8, 2026, the average hourly pay for adt customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?
To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.
What are ADT Customer Service representatives?
ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.
What are some common challenges faced by ADT Customer Service Representatives and how can new hires successfully navigate them?
ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.
What is the difference between Adt Customer Service vs Alarm Technician?
| Aspect | Adt Customer Service | Alarm Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, electrical or alarm system training |
| Work Environment | Call centers, office settings, or remote | On-site installation and maintenance |
| Employer & Industry | Security service providers like ADT | Security system installation companies |
| Job Focus | Customer support, troubleshooting, account management | System installation, repair, and maintenance |
Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.
More about Adt Customer Service jobs
What cities are hiring for Adt Customer Service jobs? Cities with the most Adt Customer Service job openings:
What states have the most Adt Customer Service jobs? States with the most job openings for Adt Customer Service jobs include:
What job categories do people searching Adt Customer Service jobs look for? The top searched job categories for Adt Customer Service jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 29 days ago
ADT rating
7.0
Based on 137 frontline employees who took The Breakroom Quiz
37th of 107 rated security
Job description
About Us:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications - External
What are we looking for?
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
What's in it for you?
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans in order to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External
Education/Certification
- High school diploma or GED.
Experience:
- Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Skills:
- Excellent communication skills.
- Able to read building electrical and sprinkler plans as required for clearing equipment trouble
- Standing, stooping, lifting ,climbing ,crawling
- Valid driver's license required.
Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874