ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Quick apply
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Quick apply
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... ADT policies, procedures, products, programs, pricing, techniques, technologies, and services ... Aptitude for problem solving; ability to determine solutions for customers (consultative sales ...
... ADT policies, procedures, products, programs, pricing, techniques, technologies, and services ... Aptitude for problem solving; ability to determine solutions for customers (consultative sales ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Evansville, IN · On-site
$18 - $24/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Evansville, IN · On-site
$18 - $24/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Sales Representative
Fishers, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Sales Representative
Fishers, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... and services through timely communications. * Hold regular sales meetings with Sales ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... and services through timely communications. * Hold regular sales meetings with Sales ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... ADT policies, procedures, products, programs, pricing, techniques, technologies, and services ... Aptitude for problem solving; ability to determine solutions for customers (consultative sales ...
... ADT policies, procedures, products, programs, pricing, techniques, technologies, and services ... Aptitude for problem solving; ability to determine solutions for customers (consultative sales ...
Sales Representative
Evansville, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Sales Representative
Evansville, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Adt Customer Service information
See Indiana salary details
$9.38 - $10.85
2% of jobs
$10.85 - $12.33
4% of jobs
$12.33 - $13.81
11% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13.81 - $15.28
15% of jobs
The median wage is $16.64 / hr.
$15.28 - $16.76
20% of jobs
$16.76 - $18.24
15% of jobs
$19.25 is the 75th percentile. Wages above this are outliers.
$18.24 - $19.71
13% of jobs
$19.71 - $21.19
7% of jobs
$21.19 - $22.67
6% of jobs
$22.67 - $24.14
4% of jobs
$24.14 - $25.62
3% of jobs
$9
$17
$25
How much do adt customer service jobs pay per hour?
As of Jul 29, 2026, the average hourly pay for adt customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?
To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.
What are ADT Customer Service representatives?
ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.
What are some common challenges faced by ADT Customer Service Representatives and how can new hires successfully navigate them?
ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.
What is the difference between Adt Customer Service vs Alarm Technician?
| Aspect | Adt Customer Service | Alarm Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, electrical or alarm system training |
| Work Environment | Call centers, office settings, or remote | On-site installation and maintenance |
| Employer & Industry | Security service providers like ADT | Security system installation companies |
| Job Focus | Customer support, troubleshooting, account management | System installation, repair, and maintenance |
Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.
What are popular job titles related to Adt Customer Service jobs in Indiana? For Adt Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Adt Customer Service jobs in Indiana look for? The top searched job categories for Adt Customer Service jobs in Indiana are:
ADT rating
7.0
Based on 138 frontline employees who took The Breakroom Quiz
43rd of 116 rated security
Job description
About Us:
Company Overview:
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.
Position Summary
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans in order to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External
Education/Certification:
- High school diploma or GED.
- Nicet Level 3 Certification preferred.
Experience:
- Minimum 8 years experience installing and inspecting/repairing ADT or comparable product
Skills:
- Excellent communication skills.
- Valid driver's license required.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874