At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Quick apply
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
Quick apply
Sales Representative
Fishers, IN · On-site
$70K - $125K/yr
ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...
... Home customers to close sales and schedule install appointments with our ADT Field employees ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... Home customers to close sales and schedule install appointments with our ADT Field employees ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Small Business Sales Manager
Fishers, IN · On-site
$44K/yr
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Small Business Sales Manager
Fishers, IN · On-site
$44K/yr
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Fishers, IN · On-site
$18.75 - $24.75/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Evansville, IN · On-site
$18 - $24/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
Installation Technician
Evansville, IN · On-site
$18 - $24/hr
... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...
... Home customers to close sales and schedule install appointments with our ADT Field employees ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... Home customers to close sales and schedule install appointments with our ADT Field employees ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
Sales Representative
Fishers, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Sales Representative
Fishers, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
... customers to close sales and schedule install appointments with our ADT Field employees. This ... services that help protect life and valuables, whether at home, your business or on the go. And as ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... and services through timely communications. * Hold regular sales meetings with Sales ...
Residential Sales Manager
Fishers, IN · On-site
... local ADT installation management to ensure effective completion while maximizing customer ... and services through timely communications. * Hold regular sales meetings with Sales ...
Sales Representative
Evansville, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Sales Representative
Evansville, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Small Business Sales Manager
Fishers, IN · On-site
$44K/yr
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Small Business Sales Manager
Fishers, IN · On-site
$44K/yr
... local ADT installation management to ensure effective completion while maximizing customer ... Effectively educated consumers on products and services and success in consultative selling. * May ...
Sales Representative
Valparaiso, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Sales Representative
Valparaiso, IN · On-site
$4.0K/wk
These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Low Voltage Technician
Fishers, IN · On-site
$18.75 - $25.50/hr
From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...
Adt Customer Service information
See Indiana salary details
$9.38 - $10.85
2% of jobs
$10.85 - $12.33
4% of jobs
$12.33 - $13.81
11% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13.81 - $15.28
15% of jobs
The median wage is $16.64 / hr.
$15.28 - $16.76
20% of jobs
$16.76 - $18.24
15% of jobs
$19.25 is the 75th percentile. Wages above this are outliers.
$18.24 - $19.71
13% of jobs
$19.71 - $21.19
7% of jobs
$21.19 - $22.67
6% of jobs
$22.67 - $24.14
4% of jobs
$24.14 - $25.62
3% of jobs
$9
$17
$25
How much do adt customer service jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for adt customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.
What is an ADT Customer Service representative?
ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.
What skills and qualifications are needed to thrive as an ADT Customer Service representative?
To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.
What are common challenges faced by ADT Customer Service representatives and how can new hires navigate them?
ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.
What is the difference between Adt Customer Service vs Alarm Technician?
| Aspect | Adt Customer Service | Alarm Technician |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in security systems | Technical certifications, electrical or alarm system training |
| Work Environment | Call centers, office settings, or remote | On-site installation and maintenance |
| Employer & Industry | Security service providers like ADT | Security system installation companies |
| Job Focus | Customer support, troubleshooting, account management | System installation, repair, and maintenance |
Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.
What are popular job titles related to Adt Customer Service jobs in Indiana?
For Adt Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Adt Customer Service jobs in Indiana look for?
The top searched job categories for Adt Customer Service jobs in Indiana are:
- Part Time Customer Service
- Temporary Customer Service Agent
- 10Am 3Pm
- Apple Customer Service Representative
- Overnight Convergys Customer Service Representative
- Remote Cryptocurrency Customer Service
- Weekend Agent Support Representative
- Work From Home Airline Passenger Service Agent
- Claims Concierge
- Flexible Customer Service
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 27 days ago
ADT rating
7.0
Based on 139 frontline employees who took The Breakroom Quiz
44th of 116 rated security
Job description
About Us:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Qualifications - External
What are we looking for?
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
What's in it for you?
- Full benefits on the 1st of the month after 31 days of employment
- Casual, yet energetic and engaging work environments
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time (We all need to recharge)
- Tuition reimbursement, employee referral bonuses
- A culture of coaching, development and career growth opportunities
Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans in order to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications - External
Education/Certification
- High school diploma or GED.
Experience:
- Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Skills:
- Excellent communication skills.
- Able to read building electrical and sprinkler plans as required for clearing equipment trouble
- Standing, stooping, lifting ,climbing ,crawling
- Valid driver's license required.
Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.
About ADT
Sourced by ZipRecruiter
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Industry
Personal services
Company size
10,000+ Employees
Headquarters location
Boca Raton, FL, US
Year founded
1874