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Adt Customer Service Jobs in Indiana (NOW HIRING)

ADT

Service Technician - Intermediate

Fishers, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

ADT

Service Technician - Intermediate

Evansville, IN · On-site

ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...

ADT

Sales Representative

Fishers, IN · On-site

$70K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...

ADT

Sales Representative

Fishers, IN · On-site

$70K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ADT's broad and pioneering set of products and services, including ADT Pulse ® interactive home and business solutions, and health services, meet a range of customer needs for today's active and ...

ADT

Low Voltage Technician

Fishers, IN · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...

ADT

Installation Technician

Fishers, IN · On-site

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Installation Technician

Fishers, IN · On-site

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Installation Technician

Evansville, IN · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Sales Representative

Fishers, IN · On-site

$4.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...

ADT

Sales Representative

South Bend, IN · On-site

$4.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...

ADT

Sales Representative

Evansville, IN · On-site

$4.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...

ADT

Sales Representative

Valparaiso, IN · On-site

$4.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These customers represent one of ADT's strategic growth opportunities, and you will be at the ... products and services compared to competitors. * Conduct post-installation follow-ups with ...

ADT Security Services

Low Voltage Technician

Fishers, IN

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From installation and service to troubleshooting and customer education, these team members are the ... How ADT invests in you: Benefits: * Medical, dental, and vision insurance * 401(k) with company ...

ADT Security Services

Installation Technician

Fishers, IN

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service. * Evaluate the information provided and work with the customer to provide the best ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

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Showing results 1-20

All JobsAdt Customer Service JobsAdt Customer Service Jobs in Indiana

Adt Customer Service information

See Indiana salary details

$9

$17

$25

How much do adt customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for adt customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an ADT Customer Service representative?

To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.

What is an ADT Customer Service representative?

ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.

What are common challenges faced by ADT Customer Service representatives and how can new hires navigate them?

ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.

What is the difference between Adt Customer Service vs Alarm Technician?

AspectAdt Customer ServiceAlarm Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, electrical or alarm system training
Work EnvironmentCall centers, office settings, or remoteOn-site installation and maintenance
Employer & IndustrySecurity service providers like ADTSecurity system installation companies
Job FocusCustomer support, troubleshooting, account managementSystem installation, repair, and maintenance

Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.

What are popular job titles related to Adt Customer Service jobs in Indiana?

For Adt Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Adt Customer Service jobs in Indiana look for?

The top searched job categories for Adt Customer Service jobs in Indiana are:

Adt Customer Service jobs near you
Infographic showing various Adt Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Service Technician - Intermediate

ADT

Fishers, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 116 rated security

Job description


About Us:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.
What defines success at ADT?
The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
What are your key responsibilities?
  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures.
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Qualifications - External
What are we looking for?
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license
  • High School degree or the equivalent

What's in it for you?
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities

Position Summary:
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
  • Locate and alleviate trouble with damaged equipment or wiring.
  • Readjust equipment, repair or replace inoperative equipment and test for operation.
  • Read blueprints, building and electrical plans in order to complete equipment repairs.
  • Prepare trouble order forms to report temporary repairs.
  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External
Education/Certification
  • High school diploma or GED.

Experience:
  • Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills:
  • Excellent communication skills.
  • Able to read building electrical and sprinkler plans as required for clearing equipment trouble
  • Standing, stooping, lifting ,climbing ,crawling
  • Valid driver's license required.

Want to learn more about ADT?
Visit us online at www.adt.com or on Facebook.

What ADT employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

ADT logo

About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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