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Adt Customer Service Jobs (NOW HIRING)

ADT

Customer Service Representative II

Knoxville, TN · On-site

Troubleshoot ADT products and services. * Transfer the call to the appropriate department as necessary to ensure the optimum customer experience. * Schedule and reschedule service appointments where ...

ADT

Customer Service Representative II

Knoxville, TN · On-site

$15.25 - $20.75/hr

Troubleshoot ADT products and services. * Transfer the call to the appropriate department as necessary to ensure the optimum customer experience. * Schedule and reschedule service appointments where ...

ADT

Smart Home Consultant Team Manager

Duluth, GA · On-site

$4.2K/mo

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT

Smart Home Consultant Team Manager

Shelton, CT · On-site

$53K/yr

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT

Smart Home Consultant Team Manager

Houston, TX · On-site

$50K/yr

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT

Smart Home Consultant Team Manager

Modesto, CA · On-site

$4.2K/mo

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT

Smart Home Consultant Team Manager

Shoreview, MN · On-site

$53K/yr

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT

Service Technician

Pearl, MS · On-site

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

ADT Security Services

Order Processor

East Point, GA · On-site

$15.75 - $20.25/hr

Selecting and packing items ordered by our internal ADT customers for shipment. * Interfacing with Oracle via the hand held scanning devise. * Correcting issues with shipments in the QA area

ADT

Service Technician

Shoreview, MN · On-site

$22 - $40.85/hr

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

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Adt Customer Service information

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How much do adt customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for adt customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?

To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.

What are ADT Customer Service representatives?

ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.

What are some common challenges faced by ADT Customer Service Representatives and how can new hires successfully navigate them?

ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.

What is the difference between Adt Customer Service vs Alarm Technician?

AspectAdt Customer ServiceAlarm Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, electrical or alarm system training
Work EnvironmentCall centers, office settings, or remoteOn-site installation and maintenance
Employer & IndustrySecurity service providers like ADTSecurity system installation companies
Job FocusCustomer support, troubleshooting, account managementSystem installation, repair, and maintenance

Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.

More about Adt Customer Service jobs
What cities are hiring for Adt Customer Service jobs? Cities with the most Adt Customer Service job openings:
What states have the most Adt Customer Service jobs? States with the most job openings for Adt Customer Service jobs include:
What job categories do people searching Adt Customer Service jobs look for? The top searched job categories for Adt Customer Service jobs are:
Adt Customer Service jobs near you
Infographic showing various Adt Customer Service job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

HonorVet Technologies

Jacksonville, FL • On-site

$14.75 - $20.25/hr

Other

Re-posted 4 days ago

Job description

Responsibilities:
Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at www.speedtest.net .
Core i3 with 16GB of RAM
Candidate must have Windows 10 or Windows 11 on the computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Qualifications:
THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market.
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
HonorVet Technologies logo

About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015

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