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Adt Customer Service Jobs (NOW HIRING)

ADT

Customer Service Dispatcher

Longwood, FL · On-site

$14.75 - $18.50/hr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security ... Excellent teambuilding, customer service, and interpersonal skills. * Must possess good decision ...

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How much do adt customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for adt customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?

To thrive as an ADT Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge of ADT's security products are commonly required. Patience, active listening, and a calm demeanor help you excel when assisting customers with security concerns or technical issues. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and upholding ADT’s reputation for reliable service.

How much does ADT security pay?

ADT Customer Service representatives typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. The role may include benefits such as health insurance and paid time off, with opportunities for advancement within the company.

What are ADT Customer Service representatives?

ADT Customer Service representatives are professionals who assist ADT customers with their home security systems and related services. They handle inquiries about billing, technical support, account management, and troubleshooting security devices. These representatives are trained to provide solutions, process service requests, and ensure customer satisfaction. They typically work via phone, email, or online chat to address customer needs and concerns promptly.

What are some common challenges faced by ADT Customer Service Representatives and how can new hires successfully navigate them?

ADT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing urgent security concerns, and assisting upset or anxious customers in stressful situations. New hires can succeed by developing strong communication and problem-solving skills, staying calm under pressure, and thoroughly learning ADT's products and protocols. Regular training, support from experienced team members, and clear escalation procedures also help representatives provide effective solutions and ensure customer satisfaction.

What is the difference between Adt Customer Service vs Alarm Technician?

AspectAdt Customer ServiceAlarm Technician
CredentialsBasic customer service skills, sometimes certifications in security systemsTechnical certifications, electrical or alarm system training
Work EnvironmentCall centers, office settings, or remoteOn-site installation and maintenance
Employer & IndustrySecurity service providers like ADTSecurity system installation companies
Job FocusCustomer support, troubleshooting, account managementSystem installation, repair, and maintenance

Adt Customer Service roles primarily focus on assisting customers with their security systems through support and troubleshooting, often in call center environments. In contrast, Alarm Technicians are hands-on professionals responsible for installing and maintaining security systems on-site. Both roles are essential in the security industry but differ significantly in skills, environment, and daily tasks.

Does ADT pay weekly or biweekly?

ADT customer service representatives are typically paid on a biweekly basis. Payment schedules can vary by location and employment status, so it is advisable to confirm with the specific branch or HR department during the hiring process.

Does ADT offer work from home jobs?

ADT Customer Service positions are typically based in call centers or office environments, but some roles may offer remote work options depending on the position and company policies. Candidates should review specific job listings for remote work availability and requirements such as a reliable internet connection and a suitable home workspace.

How much commission do ADT sales reps make?

ADT sales representatives typically earn commissions based on the number of security systems or services they sell, with commission rates often ranging from 10% to 20% of the sale value. Compensation may also include base salary and bonuses, depending on the company's compensation structure and sales performance. Successful reps often need strong sales skills and product knowledge to maximize earnings.
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Adt Customer Service jobs near you
Customer Service Representative

Customer Service Representative

HonorVet Technologies

Jacksonville, FL • Remote

$14.75 - $20.25/hr

Other

Posted 12 days ago

Job description

Responsibilities:
Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at www.speedtest.net .
Core i3 with 16GB of RAM
Candidate must have Windows 10 or Windows 11 on the computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Qualifications:
THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market.
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
HonorVet Technologies logo

About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015

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