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Private Client Administrator/Office Manager

Greenwood Capital Associates | Greenville, SC (Onsite)

Organizational Overview

GCA Wealth, a division of Greenwood Capital, provides a complete wealth management experience through a holistic approach to financial planning and investment management. As we are focused on meeting our clients' needs now and for the future, we work strategically and collaboratively with their other Advisers in implementing client comprehensive financial plans. Learn more at www.greenwoodcapital.com

What We're Looking For

Greenwood Capital is seeking a talented and knowledgeable professional to serve as a Private Client Administrator/Officer Manager for its Greenville Office location. The proper candidate will provide the right balance of Adviser, client, sales and technical support and overall office management. This position is a critical component of the overall desired client experience for Greenwood Capital and GCA Wealth.

What You Can Expect

• Advisor Support-collaborate with the Adviser team to provide a quality client experience by supporting the Adviser in exceeding client servicing and new business development goals. Responsibilities include:

1. 1. Administrative support such as managing appointments, schedules and correspondence, including scheduling client reviews, prospect appointments (as requested), and follow-up commitments, preparing presentations, reports, proposals and other materials, ensuring completeness and accuracy.
   2. Following-up with clients as necessary to meet commitments, obtaining additional information, gathering documents, and inputting client information in Private Client Group systems.
   3. Providing Adviser sales and marketing support, generating proposals, presentations, and coordinating event attendance as needed.
   4. Assisting Adviser in managing continuing professional education, licensing requirements and leveraging professional memberships.

• Office Support-performs routine office duties to ensure a friendly and functioning work environment. This function encompasses a variety of tasks, including:

1. 1. Answering and efficiently handling the Firm telephone numbers in a courteous and professional manner, including transferring calls, taking messages and responding to voice mail.
   2. Delivering all incoming mail and proper handling of all couriers outgoing mail; as well as oversight for the corporate PO Box and mailing account.
   3. Monitoring and re-stocking all Firm supplies in a timely and cost-effective manner.
   4. Hosting all location guests in a courteous and professional manner, including preparing meeting rooms as needed.
   5. Maintaining all Firm paper and electronic files, ensuring accurate filing and timely retrieval of all client and advisor documents, reports, correspondence, etc.
   6. Support routine activities for various areas as assigned, including preparing report packages, retrieving client custodial statements for electronic storage, assisting with quarterly mailings, etc.

• Client Servicing-as the potential first line client contact, the Private Client Administrator is responsible for the day-to-day response to client needs and requests. To ensure timely and accurate support, manages and coordinates all client account documentation, maintenance and support. Specific client servicing duties include, but are not limited to:

1. 1. Serving as a liaison between clients and Advisers utilizing available resources efficiently and accurately to assist clients and responding timely; engaging Adviser as appropriate.
   2. Monitoring and maintaining client accounts operationally, noting any areas of concern to the Adviser.
   3. Initiating, preparing and maintaining client traditional and electronic correspondence including, but not limited to, mailings, annual documentation review (e.g. agreements, investment policy statement), reporting packages, newsletters/marketing, and presentations. Accuracy, complete documentation and proper grammar are paramount in representing the Firm.
   4. Documenting interactions in the Client Relationship Management (CRM) database based on client-Firm interactions, ensuring integrity of the database.

• CRM Management - review and monitor workflows and procedures within current CRM system (Redtail). Work closely with advisory and operations teams to ensure all workflows are accurate, effective and efficient.
• New Accounts-coordinate a quality client experience in on-boarding a new client relationship and/or additional client accounts with the Firm to include:

1. 1. Assist as needed in preparing account paperwork for opening new accounts, products and services within the Private Client Group.
   2. Conducting client documentation meetings to review all new account materials, review compliance, obtain/finalize required paperwork, and/or prepare applications as requested.
   3. Facilitate completion of all client application and transfer documents and, where applicable, oversee the asset transfer process; establishing rapport with strategic third-party providers to ensure timely and accurate completion; work with core provider to establish client investment accounts operationally.

• Event Planning Assistance-Assist with Greenville area events and assist with other Greenwood Capital events as needed. Responsibilities may include:

1. 1. Assist with developing invitations, scheduling delivery and managing any RSVPs.
   2. Being present at and serve in as event host and network with attendees.
   3. Conducting event post-event reviews to ensure continuous improvement and adherence to GCA standards.

• Firm Operations-work in concert with the GCA Operations team to ensure accurate establishment and maintenance of client accounts; and support Firm initiatives.
• Compliance-be knowledgeable of industry regulations and Firm compliance, assisting the Adviser in maintaining and providing compliant interactions in delivery of Wealth Management services.
• Other projects as assigned.

Skills & Education Requirements

• Associate or bachelor's Degree from an accredited College/University OR comparable work experience
• 2-5 years verifiable work experience role, with at least 2 of those in a client support role.
• Demonstrates professionalism in the workplace appropriate to the position and company to include dress, verbal/oral communication and etiquette. Knowledge and consistent application of business communication standards.
• Proven ability to easily learn industry concepts and terminology, computer software; above average Excel and Word skills desired.
• Prior work experience with a broker or other financial services team preferred.
• Prior work experience in a dynamic team environment with direct experience supporting a sales/marketing team preferred.

Greenwood Capital offers a competitive salary, an exceptional qualified retirement plan, paid time off plan, and a full range of insurance benefits including health, dental, and vision.

If you believe you have the skills and qualifications to be an integral part of our firm, consider a career with Greenwood Capital, where our personal approach to a global investment perspective has been the key to our success. This is the place where you can truly expand your career potential with an organization that embraces growth, associate engagement, and an associate-friendly environment. This is a full-time position in a smoke and drug-free workplace. Compensation is commensurate with experience, education, and level of expertise.

About Greenwood Capital Associates

Our Mission: To Serve Our Clients, Our Communities, and Our Associates

Greenwood Capital is a 40-year, investment advisory firm registered with the Securities and Exchange Commission, headquartered in SC, with more than $1.3 billion in assets under management. Greenwood Capital is an affiliate of Countybank as of 2008. In 2017, Greenwood Capital expanded its Greenville, SC operation to a dedicated office in the Countybank building on McBee Avenue in downtown Greenville, and in 2018, Greenwood Capital relocated its corporate office to 425 Main Street in Greenwood, SC.

How We Give Back

The Countybank Foundation was formed in 1971, under the leadership of former bank president R. Thornwell Dunlap Jr., to identify specific charitable needs and to distribute funds to selected organizations on a yearly basis. Since 1990, the Foundation has contributed more than one million dollars to a wide variety of local civic, educational and cultural programs, including the establishment of several college scholarships and endowments.

In addition to the Foundation's contributions, Countybank and Greenwood Capital employees spend thousands of volunteer hours in their communities. Currently, more than two-thirds of the associates at Countybank and Greenwood Capital volunteer with local charitable and civic organizations.

Learn More

Visit us at www.greenwoodcapital.com