Administration Associate Jobs in Alaska (NOW HIRING)

Salary: $34.08 - $36.89 Hourly
Location : MSB Administration Building, 350 E Dahlia, Palmer, AK
Job Type: Regular Full-Time
Job Number: 2026-00102
Department: Planning
Division: Planning Administration
Opening Date: 08/20/2026
Closing Date: Continuous
Job Summary
This position is responsible for providing specialized administrative support for the operations of an assigned Borough department.
Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness and Teamwork.
Pay Grade
M1 - M5 - DOE
Minimum Requirements
Associate's degree in a course of study directly related to the occupational field. High School diploma or equivalent and any combination of post-secondary education or experience which provides the expertise required to perform effectively the functions of the position may substitute for the Associate degree on a year-for-year basis.
Five (5) years of progressively responsible experience in the occupational field, sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems, including two years supporting senior executive level positions. Experience related to work performed by the department is preferred.
Relevant experience may include: Administrative support, office management, project coordination, budget and financial tracking, records management, data entry, research, meeting coordination, correspondence, customer service, purchasing, scheduling, and process improvement. Experience supporting department leadership, elected or appointed officials, boards and commissions, or public-sector operations. Other relevant skills may include legislation and report preparation, meeting minutes and parliamentary procedures, public records coordination, grant administration, staff training, software or database support, website maintenance, and coordinating with internal and external agencies. Strong organizational, communication, problem-solving, interpersonal, and time-management skills are essential to successfully managing varied administrative responsibilities and competing priorities.
Possession of or ability to readily obtain a valid driver's license issued by the State of Alaska for the type of vehicle or equipment operated. If assigned driving duties/responsibilities, candidate must be at least 19 years of age with one (1) year of driving experience.
Must successfully pass a pre-employment background check.
Possession of or ability to obtain Notary Public Commission from the State of Alaska within six months if required for assigned area.
Completion of Incident Command System (ICS) courses, ICS 100 and IS 700, within ninety (90) days of hire.
Duties/Responsibilities

• Billing (Invoices & Reimbursements): Prepares disbursement requests to process invoices for payment; tracks and prepares Department Director's expenses for payment. Prepares and executes various financial and responsibility agreements. Prepares purchasing requests, codes letters of authorization and invoices, bills for cost recovery and other services, and processes claims for reimbursement.
• Budget: Organizes budget preparation efforts; enters all Department budget information; ensures all phases of the budget process are completed, submitted timely, and in the correct format. Monitors budget expenditures and performs budget adjustments as necessary following financial procedures. Maintains and updates internal project tracking data to include budgeted amounts, costs to date, notices to proceed, completion progress, change orders and related costs, final and substantial completion dates, and other specific information as needed. Assists in project management and/or project close-out.
• Correspondence: Creates, composes, edits, produces and/or distributes varied correspondence, legislation, reports, meeting minutes, advertisements, mailings, notices and other materials, for machine or oral dictation, drafts or general instructions; obtains, organizes, and plans suitable presentation of content; reviews work for format consistency, grammatical construction, and typographical accuracy; presents finished materials for review, or distributes.
• Customer Service: Commits to satisfying internal and external customers, within the scope and responsibility of position; builds and maintains customer satisfaction with the services offered by the organization. Treats customers courteously; shows interest in, anticipates, and responds timely to customer needs; focuses on the customer's needs, rather than own. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied; provides status reports and progress updates to customers; seeks customer feedback and ensures needs have been fully met. Recognizes adverse customer reactions and develops better alternatives; takes responsibility to resolve customer complaints. Creates strategies to help the organization serve customers more effectively.
• Data Entry: Inputs data into computer database systems; retrieves, verifies, and corrects information from the computer system.
• Director Liaison: Anticipates needs of the Department Director, provides liaison with Department Director's contacts within and outside the organization; obtains and disseminates information; conveys Director's directions to subordinates and Department staff; acts as main contact person for the Department with various state, federal, and local agencies.
• Hiring: Process paperwork related to hiring of departmental employees; may check references of a potential employee; will determine and complete necessary pre-hire activities to include making sure the employee has the equipment they need prior to their first day of work; may participate on Departmental interview team.
• Mail: Opens incoming mail and sorts into convenient categories for review; attaches related material when appropriate; prepares some replies independently.
• Meetings: May facilitate and/or serve as Parliamentarian for Borough boards and commissions associated with the Department's scope of responsibility. Prepares meeting agendas and assembles packets of materials; records and prepares meeting minutes. Serves as Recording Secretary at internal meetings, prepares agendas, notifications, background materials; takes minutes at meetings; and processes post-meeting documents.
• Payroll: May track and verify time records, gets information to the Finance Department in a timely fashion.
• Phones: Screens the Department Director's telephone and personal calls; determines which matters can be handled independently; refers some to another office or person to handle; responds to inquiries without advice or direction.
• Program Coordinator: May serve as the lead worker in regards to a Departmental software program and its function. Supports and serves as a non-technical expert for specific Department software program(s). May troubleshoot to resolve non-technical system related problems; coordinates with relevant IT System Administrators regarding user support and problem resolution. May create user documentation and train personnel on the use of the software program(s). Provides upper level support to users having difficulties with applications. May track and allocate software licenses; keeps current with the software program updates and newest versions.
• Records & Records Coordination: Serves as the main Records Coordinator for the Department. Establishes and maintains files, records, and other information sources related to work in compliance with the Borough's Records Management Program; and provides assistance and direction to the other Record Coordinators within the Department. Assists the Director and Department staff with any public records requests by gathering documents, making records available, and following the policies, procedures, and retentions regarding public records.
• Research: Obtains, compiles, and presents in suitable form a variety of materials related to the Department Director's work; completes special assignments, as assigned; may apply for and track grants from various agencies for the Department.
• Scheduling: Maintains appointment and event calendars, keeps suspense file on recurring and other scheduled requirements for replies and reports.
• Supplies & Equipment: Controls, monitors, and maintains departmental supplies, inclusive of preparation of related purchase requisitions and disbursement forms for all equipment and supplies as well as receipt of the material; matches purchase orders with shipments. Enters help tickets into the appropriate system for repairs of systems or equipment.
• Tracking: Gathers or searches for information from various documents; records information; makes adjustments or corrections; compares or verifies information; compiles data from source documents; computes numerical data.
• Training: Provides administrative staff training; creates and distributes training manuals. Coordinates with Division, Department, and other staff to implement changes to enhance systems and processes within the Department. Develops related office procedures and policies.
• Travel: Makes arrangements and coordinates travel schedules and reservations for meetings, training, and travel away from main work site location for Department personnel; may assess several alternatives which involve minor research.
• Website: Provides website design and updates the Department webpage.
• Performs related work as required.

The Mat-Su Borough offers a variety of benefits to its eligible employees. These benefits include Health, dental and vision insurance, life insurance, accident and dismemberment (AD&D) insurance, retirement, supplemental benefits (in lieu of social security), deferred compensation, and an employee assistance program. Following is brief description of some of these benefits.
Health Insurance:
The Borough offers group health insurance to all Regular employees scheduled to work 30 or more hours per week. The plan includes medical, prescription, audio and optional dental and vision benefits. Employees may decline any or all of these coverages. Coverage begins for the employee and family members the 1st of the month following date of employment. Family members include spouse and children under age 26. Beginning July 1, 2022, the amount charged to each employee, with a regular work week of 35 or more hours, will be based on which Tier you select and whether the optional vision/dental coverage is added. That amount will be divided between the first two paychecks of each month. The Borough will pay the remainder of the monthly costs. For employees working at least 30 hours but less than 40 hours a week, if the employee elects to be covered, the employee cost will also be based on the Tier selected and if the optional vision/dental coverage has been added.
Life & AD&D:
All regular full time or part time employees will have life insurance coverage provided by the Borough of $50,000 on themselves, $2,000 on their spouse and $1,000 on each qualified child. The benefit for Accidental Death & Dismemberment on the employee is $50,000.
• Employees may purchase additional life insurance through the State of Alaska Supplemental Benefits System.
Retirement:
PERS Tier IV (applies to employees first entered into PERS service on or after July 1, 2006): Alaska Public Employees' Retirement System is mandatory with a contribution rate of 8%. The Borough portion is as follows: Defined Contribution Plan - 5%; Health Plan - 0.86%, Health Reimbursement Arrangement - $94.92 (per pay period), Occupational Death & Disability - 0.24%.
PERS Tier I, II, & III (applies to employees first entered into PERS service prior to July 1, 2006): Alaska Public Employees' Retirement System (PERS) is mandatory with a contribution rate of 6.75%. The Borough portion is 22%.
For further information, go to the state of Alaska's website at www.state.ak.us/drb.
Alaska Supplemental Benefits System:
The Supplemental Benefits System (SBS) is in lieu of Social Security and is mandatory. An employee contributes at 6.13% of gross wages, matched by the Borough (6.13%), on the present wage base of $176,100.
SBS offers other various benefit options which are fully explained on their website at www.state.ak.us/drb.
Deferred Compensation Plan:
The Borough offers a Deferred Compensation Plan to eligible employees. The maximum amount an employee may defer in any taxable year is 100% of taxable wages or $23,500, whichever is less. Employees over the age of 50 may contribute an additional $7,500 and ROTH $7,000.
Holidays:
The Borough recognizes 11 paid holidays (plus 1 floating holiday). Regular employees with a regularly scheduled work week of less than forty (40) hours shall receive holiday pay on a pro-rated basis.
Personal Leave:
Personal leave will begin accruing the first day employment, however, it will not be available until after the employee has completed three (3) months of service. Accrual rates are as follows:
0 through 1 years 6 Hours per pay period
1 through 2 years 6.93 Hours per pay period
3 through 5 years 8.77 Hours per pay period
6 through 10 years 9.7 Hours per pay period
11 years and longer 11.64 Hours per pay period
Regular employees with a regularly scheduled work week of less than forty (40) hours shall accrue leave on a pro-rated basis.