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Adidas Customer Service Jobs (NOW HIRING)

WSS

Customer Service Representative

Gardena, CA

$16.25 - $22.25/hr

To be attentive to customers by providing excellent customer service and being responsive to both ... Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands ...

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Adidas Customer Service information

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How much do adidas customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for adidas customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an adidas customer service?

An Adidas Customer Service job involves assisting customers with inquiries, orders, returns, and product information. Representatives provide support through phone, email, or chat to ensure a positive shopping experience. They also handle complaints, process refunds, and offer guidance on Adidas products and policies. Strong communication skills and a customer-focused attitude are essential for this role.

What does an adidas customer service representative do?

A typical day for an Adidas Customer Service representative involves handling customer inquiries via phone, email, or chat, assisting with order status updates, returns, and product information. You’ll collaborate closely with other team members to resolve complex requests and ensure customers receive timely, accurate responses. The environment is dynamic, requiring adaptability and multitasking to address a variety of customer needs. Team meetings and ongoing training sessions are also common, supporting your professional development and keeping you informed about new products and policies.

What are the key skills and qualifications needed for adidas customer service?

To excel as an Adidas Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Exceptional teamwork, patience, and adaptability help professionals stand out in fast-paced customer-facing environments. These skills and qualities are crucial for delivering a positive brand experience and efficiently resolving customer concerns.

Does Adidas Customer Service offer remote positions?

Adidas Customer Service roles are typically based in physical locations such as retail stores or call centers, but some positions may offer remote work options depending on the role and company policies. Candidates should review specific job postings for remote availability and requirements such as communication skills and familiarity with customer service tools.

What qualifications are needed to work at Adidas Customer Service?

Adidas Customer Service roles typically require a high school diploma or equivalent, strong communication skills, and customer service experience. Knowledge of the company's products and basic computer skills are also beneficial, and some positions may require familiarity with customer service software or tools.
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Adidas Customer Service jobs near you
Infographic showing various Adidas Customer Service job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

WSS

Gardena, CA

$16.25 - $22.25/hr

Full-time

Posted 15 days ago

Key responsibilities

  • Assist customers by taking calls, emails, live chat, or social media inquiries and resolve their concerns.

  • Manage and process customer orders, cancellations, refunds, and verify orders requiring approval.

  • Handle FedEx claims, chargeback disputes, and support omni-channel issues related to in-store pick-ups and routing.

WSS rating

4.0

Company rating: 4.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

POSITION OVERVIEW:

To be attentive to customers by providing excellent customer service and being responsive to both online and in-store customers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for taking customer calls/phone orders
  • Responsible to assist store personnel with customer's concerns.
  • Resolve customer complaints via phone, email, live chat or social media
  • Manage and deal with FedEx claims (lost packages, damaged merchandise, stuck in transit or no movements)
  • Manage all Cancellation type orders.
  • Refund canceled orders.
  • Verify orders requiring approval
  • Instruct stores on all sale and return orders through POS System
  • Resolve all chargeback disputes
  • Omni-channel support (issues with pick-ups in store, routing/reroute issues, ad hoc issues, etc.)

QUALIFICATION REQUIREMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have reliable internet access.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

  • Highschool Diploma and one-year minimum working in Customer Service

LANGUAGE/MATHEMATICAL SKILLS:

  • Excellent communication skills, both written and verbal; proven track-record in communicating with all levels of management
  • Strong interpersonal skills, maturity, and excellent judgment
  • Proven editorial skills, demonstrating a strong and creative command of the English language
  • Bilingual preferably.
  • Proficiency with retail math concepts (addition, subtraction, multiplication, division, and percentages)

OTHER SKILLS and ABILITIES:

  • Basic abilities to navigate the internet
  • Well versed in PCI compliance practices and procedures is a plus
  • Basic computer skills
  • Product knowledge
  • Bilingual English and Spanish Preferred
  • Basic skills in Excel & MS Word
  • Ability to compose & reply to emails
  • Ability to read and comprehend simple instructions and memos
  • Ability to effectively answer customer's questions, multitask and communicate with co-workers
  • Flexible schedule and available for holiday is a must

WORKENVIORNMENT:

The job operates in a clerical, office setting. The role routinely uses standard office equipment such as computers, phones, and printers. While performing the duties of this job; the employee is regularly required to sit for a long period of time in front of a computer screen; use hands to finger, handle, or feel; and talk or hear. Assist with complaints, orders, account questions, billing, cancellations, or inquiries. **Remote work is be available upon successful completion of training. However, this arrangement is subject to change at any time based on business needs, and employees may be required to return to working full-time in the office at any time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role: however, some filing is required.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is afull-time position. Days and hours of work are Sunday through Saturday. Must have open availability with occasional evenings shifts.

ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operatesstores throughout California, Nevada, Arizona, Florida and Texas.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

What WSS employees say

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Benefits

Hours and flexibility

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About WSS

Sourced by ZipRecruiter

For over 30 years, we've not only talked the talk, we've walked the walk by serving our customers and the communities in which they live by providing exceptional value, along with the largest selection of top brand athletic, dress, fashion and casual footwear for the entire family, and by creating jobs, opportunities and, in many cases, careers.

Industry

Apparel and accessories stores

Company size

1,001 - 5,000 Employees

Headquarters location

Lynwood, CA, US

Year founded

1984

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