Adidas Customer Service Jobs (NOW HIRING)

Purpose & Overall Relevance for the Organization

• Interact with customers and key interfaces to support the business to achieve sales and strategy objectives.
• Ensure professional, needs-based and sales-oriented service to support business objectives.

Key Responsibilities 

• Manage orders, EDI transmissions, allocation, order confirmations, cancelations, invoices, debit & credit notes, deliveries and coordinate with key interfaces and external providers
• Manage customer inquiries promptly in set timeframes and in alliance with adidas regulations and policies 
• Act as key interface for customers and sales managers in area of responsibility for all inquiries (deliveries, claims, timelines, exchanges and returns)
• Collaborate with Senior Account Manager and global Logistic team to review orderbook to identify risk to achieving on time deliveries, sales target and/or strategic objectives (e.g. delivery blocks, express shipments, inbounds ETA)
• Ensure accuracy of all variations of purchase orders by reviewing data & Routing guides to avoid costly claims and charge-backs
• Coordinate with key interfaces the set-up of new accounts (special handling, special conditions) 
• Communicate if timelines or services are at risk and promote action steps in alliance with the account service senior manager 
• Ensure a good workflow between all interfaces
• Analyze with Credit Management Specialist and Sales the payment status and coordinate required actions
• Support Sales Managers with knowledge of customer service principles and practices 
• Manage given projects within a discussed frame

Key Relationships 

• Customer, Sales, Account Marketing, Style Operations, Credit Management, Customs, Logistic Provider, IT, Global Masterdata Management, EDI

 Knowledge, Skills & Abilities 

• Excellent working knowledge of SAP, MS Office, EDI, ASSIST (salesforce)
• Excellent written, verbal and professional communications
• Ability to work independently and efficiently with bigger picture in mind  
• Demonstrates a sense of urgency and ownership
• Ability to perform under pressure and meet deadlines
• Team Player mentality
• Passion for Fashion & Sports

Requisite Education and Experience / Minimum Qualifications 

• Commercial education in the administration field or a bachelor's degree in marketing/supply chain/logistics
• Minimum 3-5 years experience in Wholesale Account Service/logistics (Sport or fashion industry)

• Strong team player with proven ability to work cross functional

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas' 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. 
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $76,010 - $88,450. Actual salary will be based on various factors, such as a candidate's experience, qualifications, skills and competencies, proficiency for the role.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is New York, New York.
• Though our teammates hail from all corners of the world, our working language is English.