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Adidas Customer Service Jobs (NOW HIRING)

adidas

Lead- Store 6276 Woodstock, GA

Woodstock, NY

$17.50 - $20.50/hr

... adidas customer service model.  Acts as a resource to associates on product knowledge and complex customer service situations  Uses strong category knowledge and enthusiasm for the Brand to ...

ThirdChannel

adidas Activation Manager

Portland, OR · On-site

$85K - $100K/yr

You will report functionally to adidas' Manager, Retail Activation while sitting administratively within ThirdChannel's Client Services organization. Day to day, you will own seasonal planning, CRM ...

ThirdChannel

adidas Activation Manager

Portland, OR · On-site

$85K - $100K/yr

You will report functionally to adidas' Manager, Retail Activation while sitting administratively within ThirdChannel's Client Services organization. Day to day, you will own seasonal planning, CRM ...

ThirdChannel

adidas Activation Manager

Portland, OR · On-site

$85K - $100K/yr

You will report functionally to adidas' Manager, Retail Activation while sitting administratively within ThirdChannel's Client Services organization. Day to day, you will own seasonal planning, CRM ...

Adidas

Sales Rep - Soccer Specialty

Cincinnati, OH · On-site

Work collaboratively with peers to maximize adidas presence in the region * Drive and develop club ... Perform accurate and timely customer service functions for each account. * Maintain order books and ...

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Adidas Customer Service information

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How much do adidas customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for adidas customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an adidas customer service?

An Adidas Customer Service job involves assisting customers with inquiries, orders, returns, and product information. Representatives provide support through phone, email, or chat to ensure a positive shopping experience. They also handle complaints, process refunds, and offer guidance on Adidas products and policies. Strong communication skills and a customer-focused attitude are essential for this role.

What does an adidas customer service representative do?

A typical day for an Adidas Customer Service representative involves handling customer inquiries via phone, email, or chat, assisting with order status updates, returns, and product information. You’ll collaborate closely with other team members to resolve complex requests and ensure customers receive timely, accurate responses. The environment is dynamic, requiring adaptability and multitasking to address a variety of customer needs. Team meetings and ongoing training sessions are also common, supporting your professional development and keeping you informed about new products and policies.

What are the key skills and qualifications needed for adidas customer service?

To excel as an Adidas Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Exceptional teamwork, patience, and adaptability help professionals stand out in fast-paced customer-facing environments. These skills and qualities are crucial for delivering a positive brand experience and efficiently resolving customer concerns.

Does Adidas Customer Service offer remote positions?

Adidas Customer Service roles are typically based in physical locations such as retail stores or call centers, but some positions may offer remote work options depending on the role and company policies. Candidates should review specific job postings for remote availability and requirements such as communication skills and familiarity with customer service tools.

What qualifications are needed to work at Adidas Customer Service?

Adidas Customer Service roles typically require a high school diploma or equivalent, strong communication skills, and customer service experience. Knowledge of the company's products and basic computer skills are also beneficial, and some positions may require familiarity with customer service software or tools.
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Adidas Customer Service jobs near you
Infographic showing various Adidas Customer Service job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Retail Lead - Bluegrass Outlet Shoppes, 6244, Simpsonville, KY

adidas

Simpsonville, SC

$13.25 - $16.50/hr

Full-time

Posted yesterday

New

Adidas rating

7.3

Company rating: 7.3 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

12th of 105 rated fashion retailers

Job description

Purpose: 

Contributes to meeting or exceeding store sales and profit targets by: 

  • Passionately inspiring consumer loyalty to the brand 

  • Diligently executing store operations, with a special focus on selected functional areas to contribute to meeting or exceeding sales and KPIs (Sales, Operations, People, Visuals) 

Key Accountabilities: 

  • Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations. 

  • Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility. 

  • Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. 

  • Minimizes loss by implementing, monitoring, and tracking all loss prevention activities. 

  • Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. 

  • Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture. 

  • Provides in the moment feedback to team members to continue our culture of feedback. 

  • Raise all escalations to appropriate store manager. 

  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. 

  • Acts as a resource to associates on product knowledge and complex customer service situations 

  • Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty. 

  • Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 

  • Adheres to all established policies and procedures 

Knowledge, Capabilities and Experience: 

  • Must possess and consistently exhibit the competencies relative to the position. 

  • Skilled in operating personal computers, POS systems, and various software packages including MS office. 

  • Ability to learn and adapt quickly in a fast-paced environment. 

  • Strong interpersonal and communication skills  

  • Ability to operate independently and with discretion and work effectively under pressure. 

  • Demonstrates an inspirational attitude that contributes to a positive team environment. 

  • Ability to build and maintain effective working relationships with team members 

  • Well-developed ability to speak, read, comprehend, and write English 

  • Ability to maintain reliable and consistent attendance and punctuality. 

  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

Physical Requirements: 

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, crouch and crawl. 

  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. 

Qualifications: 

  • High school diploma or general education degree (GED) 

  • Must be 18 years or older 

  • Minimum 12 months experience working in a retail environment. 

  • Advanced selling experience and comprehensive product, retail and industry understanding 

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