Adidas Customer Service Jobs (NOW HIRING)

Key Accountabilities: Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations. Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. Oversees the completion of sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

Minimizes loss by implementing, actively monitoring and tracking all loss prevention activities. Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.

Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. Coaches, motivates, and inspires individuals within area of responsibility to maximize and drive a performance culture

Exemplifies knowledge for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. Guides and trains team members on basic core and seasonal product knowledge. Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.

Understands customer expectations and coaches team to meet or exceed them at all times. Actively supervises and coordinates team to ensure all customers receive the highest level of service. Actively collaborates and shares best practices to drive store team performance.

Supports the recruitment, onboarding, training, and development of the store team. Knowledge, Capabilities and Experience: Must possess and consistently exhibit the competencies relative to the position. Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.

Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment. Ability to learn and adapt quickly in a fast-paced environment. Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

Ability to operate independently and with discretion and work effectively under pressure. Demonstrates an inspirational attitude that contributes to a positive team environment. Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

Well-developed ability to speak, read, comprehend, and write English Ability to maintain reliable and consistent attendance and punctuality. Ability and willingness to travel by car and air domestically. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 35 lbs.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Qualifications: Must be 18 years or older.

4- year college degree or equivalent work experience preferred Minimum 18 months retail environment experience. Minimum 12 months people management experience. Advanced selling experience and comprehensive product, retail and industry understanding Ability to effectively communicate with customers and store personnel.

Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts