ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning. The ACES Graduate Assistant (GA ...
ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning. The ACES Graduate Assistant (GA ...
ACES Graduate Assistant
College Park, MD · On-site
ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning. The ACES Graduate Assistant (GA ...
ACES Graduate Assistant
College Park, MD · On-site
ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning. The ACES Graduate Assistant (GA ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/16/2026 Location: PEARCE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/16/2026 Location: PEARCE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/9/2026 Location: OAK RIDGE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/9/2026 Location: OAK RIDGE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/14/2026 Location: GUILFORD ELEMENTARY Date Available: 04/09/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/14/2026 Location: GUILFORD ELEMENTARY Date Available: 04/09/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
High Point, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/5/2026 Location: SOUTHWEST GUILFORD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards ...
ACES GROUP LEADER
High Point, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/5/2026 Location: SOUTHWEST GUILFORD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/28/2026 Location: PLEASANT GARDEN ELEMENTARY Date Available: 05/11/2026 Fair Labor Standards ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/28/2026 Location: PLEASANT GARDEN ELEMENTARY Date Available: 05/11/2026 Fair Labor Standards ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/12/2026 Location: OAK RIDGE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/12/2026 Location: OAK RIDGE ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Colfax, NC · On-site
$15.25/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/18/2025 Location: COLFAX ELEMENTARY Date Available: 08/25/2025Fair Labor Standards Act ...
ACES GROUP LEADER
Colfax, NC · On-site
$15.25/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/18/2025 Location: COLFAX ELEMENTARY Date Available: 08/25/2025Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/9/2026 Location: HUNTER ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/9/2026 Location: HUNTER ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/12/2026 Location: IRVING PARK ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/12/2026 Location: IRVING PARK ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES Site Lead
Mankato, MN · On-site
$18.75/hr
ACES Childcare/ACES School Age Childcare Staff Date Posted: 6/25/2026 Location: Elementary School Sites Closing Date: 06/30/27, or until filled ACES Site Lead ACES School Age Care Program MAPS ...
ACES Site Lead
Mankato, MN · On-site
$18.75/hr
ACES Childcare/ACES School Age Childcare Staff Date Posted: 6/25/2026 Location: Elementary School Sites Closing Date: 06/30/27, or until filled ACES Site Lead ACES School Age Care Program MAPS ...
ACES GROUP LEADER
Summerfield, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 1/8/2026 Location: SUMMERFIELD ELEMENTARY Date Available: 01/08/2026Fair Labor Standards Act ...
ACES GROUP LEADER
Summerfield, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 1/8/2026 Location: SUMMERFIELD ELEMENTARY Date Available: 01/08/2026Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/28/2026 Location: MOREHEAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/28/2026 Location: MOREHEAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Colfax, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/22/2026 Location: COLFAX ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Colfax, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/22/2026 Location: COLFAX ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 12/5/2025 Location: MOREHEAD ELEMENTARY Date Available: 12/08/2025Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 12/5/2025 Location: MOREHEAD ELEMENTARY Date Available: 12/08/2025Fair Labor Standards Act ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/22/2026 Location: OAK RIDGE ELEMENTARY Date Available: 06/22/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Oak Ridge, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/22/2026 Location: OAK RIDGE ELEMENTARY Date Available: 06/22/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Jamestown, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Jamestown, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/3/2026 Location: JESSE WHARTON ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Greensboro, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/3/2026 Location: JESSE WHARTON ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Jamestown, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
ACES GROUP LEADER
Jamestown, NC · On-site
$16/hr
Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...
Aces information
What are Aces in the workplace?
What are common challenges faced by ACES (Amazon Customer Excellence System) team members, and how can new hires prepare for them?
What are the key skills and qualifications needed to thrive as an ACES (Amazon Customer Excellence System) specialist, and why are they important?
What is the difference between Aces vs Customer Service Representatives?
| Aspect | Aces | Customer Service Representatives |
|---|---|---|
| Required Credentials | High school diploma or equivalent; specialized training | High school diploma or equivalent; customer service training |
| Work Environment | Call centers, online platforms, in-person support | Call centers, retail stores, corporate offices |
| Industry Usage | Customer support, technical assistance, sales | Customer support, sales, client relations |
| Common Search/Comparison | Focus on technical skills and problem-solving | Focus on communication and interpersonal skills |
While both Aces and Customer Service Representatives work in customer support roles, Aces often require specialized training and focus on technical assistance or sales, whereas Customer Service Representatives typically handle general inquiries and interpersonal communication. The roles overlap in work environment and industry usage, but differ in skill emphasis and job functions.

Part-time
Posted 6 days ago
Job description
ACES, the Advanced Cybersecurity Experience for Students, is a four year undergraduate honors cybersecurity program within the University of Maryland Honors College. Comprised of two linked academic programs, ACES includes a living-learning program (LLP) for freshmen and sophomores and the ACES Minor for sophomores, juniors, and seniors. ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning.
The ACES Graduate Assistant (GA) plays a key role in supporting administrative, assessment, database management, and communication functions of the program.
The person in this position also assists as needed with other aspects of the ACES Program, and must be able to work in the evenings and during weekends at events and meetings as needed. The ACES Graduate Assistant reports to the ACES Program Coordinator with functional reporting to the ACES Associate Director.
The ACES Graduate Assistant reports to the ACES Associate Director with functional reporting to the ACES Program Coordinator.
Administration and Database Management (70%):
Maintain and update the ACES Database to ensure accuracy and completeness for current students and alumni
Manage student records across university systems (e.g. Student Information System, UAchieve)
Conduct audits for program milestones, including ACES Minor completion and LLP citation requirements
Monitor student academic progress and flag concerns to the Associate Director to support retention and intervention efforts
Support onboarding and tracking of student participation in ACES programming
Assist with logistics and administrative coordination for program operations, including course permission processes and access requests
Assessment (20%):
Design, implement, and manage program surveys (e.g., student experience, event feedback, outcomes assessment)
Analyze survey data and compile reports and visualizations to inform program decisions
Maintain assessment documentation and contribute to annual reporting processes
Communications (10%):
Highlight student achievements, internships, research, and program milestones through monthly news articles
Assist with marketing and outreach efforts to internal and external stakeholders (e.g., data visualizations for the ACES website)
Additional Duties:
Provide support for ACES events, workshops, and meetings
Assist with special projects and other program needs as assigned
Minimum Qualifications:
Admission to and active enrollment in a graduate program at the University of Maryland, College Park
Good academic standing and satisfactory progress toward degree completion
Ability to balance graduate coursework with work responsibilities
Strong organizational skills with attention to detail and accuracy
Excellent written and verbal communication skills
Experience with or willingness to learn university systems and databases
Proficiency with Google Workspace (Docs, Sheets, Forms, etc.)
Preferred Qualifications:
Familiarity with data management and assessment practices
Experience with content writing, marketing, or digital communications
Interest in cybersecurity education, honors programs, or living learning communities
Ability to take initiative and work both independently and collaboratively
Appointment Details:
Duration: One-year, renewable assistantship (12-month appointment)
Time Commitment: 20 hours per week during standard business hours (Monday-Friday, 9:00am-5:00pm
A weekly schedule will be designed around your class schedule
At least 12 hours/week in-person
Occasional evening and weekend work required (within 20-hour limit)
Required Application Materials:
- Resume
- Cover Letter
Best Consideration Date: May 25, 2026
Priority Consideration
Applications will be accepted until the position is filled. However, applications received by May 25, 2026 will be given priority consideration
Minimum Qualifications:
Must be a registered graduate student in good standing enrolled in a degree program at the University of Maryland and must be making satisfactory progress toward the degree.
Graduate Assistant I is for master's students.
DepartmentUGST-HCOL-ACES Cybersecurity ProgramWorker Sub-Type Graduate AssistantSalary RangeFor more information on Graduate Assistant benefits, select this link.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment EligibilityThe successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO StatementThe University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination NoticeResourcesLearn how military skills translate to civilian opportunities withO*Net Online
There are some positions that are not advertised on this career site as the search is being managed by a Search Firm.
Please visit the link below to see these available opportunities:
Search Firm Managed Vacancies