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Aces Jobs (NOW HIRING)

Umd

ACES Graduate Assistant

College Park, MD · On-site

ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning. The ACES Graduate Assistant (GA ...

Guilford County Schools

ACES GROUP LEADER

Colfax, NC · On-site

$15.25/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/18/2025 Location: COLFAX ELEMENTARY Date Available: 08/25/2025Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Greensboro, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/28/2026 Location: PLEASANT GARDEN ELEMENTARY Date Available: 05/11/2026 Fair Labor Standards ...

Guilford County Schools

ACES GROUP LEADER

High Point, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/5/2026 Location: SOUTHWEST GUILFORD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards ...

Guilford County Schools

ACES GROUP LEADER

Colfax, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 4/22/2026 Location: COLFAX ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Jamestown, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Greensboro, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 6/3/2026 Location: JESSE WHARTON ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Jamestown, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 5/29/2026 Location: MILLIS ROAD ELEMENTARY Date Available: 08/17/2026 Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Greensboro, NC · On-site

$16/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 1/7/2026 Location: GENERAL GREENE ELEMENTARY Date Available: 12/03/2025Fair Labor Standards Act ...

Guilford County Schools

ACES GROUP LEADER

Greensboro, NC · On-site

$15.25/hr

Classified - Afterschool Care (ACES)-Group Leader/Afterschool Care- (ACES) - Group Leader Date Posted: 10/17/2025 Location: BROOKS GLOBAL ELEMENTARY Date Available: 10/20/2025Fair Labor Standards Act ...

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All JobsAces Jobs

Aces information

What are Aces in the workplace?

In the workplace, 'Aces' typically refers to individuals who excel in their roles, often considered top performers or experts in their field. The term can also relate to specialized positions in certain companies or industries, such as Amazon's ACES (Amazon Customer Excellence System), which focuses on process improvement and operational excellence. These roles involve analyzing workflows, implementing best practices, and driving efficiency. Aces are recognized for their ability to solve complex problems and lead initiatives that improve organizational performance.

What are common challenges faced by ACES (Amazon Customer Excellence System) team members, and how can new hires prepare for them?

ACES team members often tackle challenges related to process improvement in fast-paced environments, where balancing multiple projects and stakeholders is key. New hires may find it demanding to quickly understand complex operations while driving sustainable changes. To prepare, it's helpful to develop strong analytical and communication skills, as well as adaptability to shifting priorities. Collaborating closely with operations, tech, and management teams is crucial for success and continuous learning.

What are the key skills and qualifications needed to thrive as an ACES (Amazon Customer Excellence System) specialist, and why are they important?

To thrive as an ACES specialist, you need strong analytical skills, process improvement expertise, and a background in operations or supply chain management, often supported by a bachelor's degree. Familiarity with Lean Six Sigma methodologies, data analysis tools like Excel and SQL, and process mapping software is typically required. Excellent problem-solving, communication, and stakeholder management skills help drive continuous improvement initiatives. These skills are crucial for optimizing operational efficiency and implementing effective solutions in a fast-paced environment.

What is the difference between Aces vs Customer Service Representatives?

AspectAcesCustomer Service Representatives
Required CredentialsHigh school diploma or equivalent; specialized trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, online platforms, in-person supportCall centers, retail stores, corporate offices
Industry UsageCustomer support, technical assistance, salesCustomer support, sales, client relations
Common Search/ComparisonFocus on technical skills and problem-solvingFocus on communication and interpersonal skills

While both Aces and Customer Service Representatives work in customer support roles, Aces often require specialized training and focus on technical assistance or sales, whereas Customer Service Representatives typically handle general inquiries and interpersonal communication. The roles overlap in work environment and industry usage, but differ in skill emphasis and job functions.

More about Aces jobs
What cities are hiring for Aces jobs? Cities with the most Aces job openings:
What states have the most Aces jobs? States with the most job openings for Aces jobs include:
What job categories do people searching Aces jobs look for? The top searched job categories for Aces jobs are:
Aces jobs near you
Infographic showing various Aces job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

ACES Graduate Assistant

Umd

College Park, MD • On-site

Part-time

Posted 8 days ago

Job description

Job Description Summary & Additional Information

ACES, the Advanced Cybersecurity Experience for Students, is a four year undergraduate honors cybersecurity program within the University of Maryland Honors College. Comprised of two linked academic programs, ACES includes a living-learning program (LLP) for freshmen and sophomores and the ACES Minor for sophomores, juniors, and seniors. ACES includes academic and co-curricular components, including events focused on community building, professional development, and applied cybersecurity learning.

The ACES Graduate Assistant (GA) plays a key role in supporting administrative, assessment, database management, and communication functions of the program.

The person in this position also assists as needed with other aspects of the ACES Program, and must be able to work in the evenings and during weekends at events and meetings as needed. The ACES Graduate Assistant reports to the ACES Program Coordinator with functional reporting to the ACES Associate Director.

The ACES Graduate Assistant reports to the ACES Associate Director with functional reporting to the ACES Program Coordinator.

Administration and Database Management (70%):

  • Maintain and update the ACES Database to ensure accuracy and completeness for current students and alumni

  • Manage student records across university systems (e.g. Student Information System, UAchieve)

  • Conduct audits for program milestones, including ACES Minor completion and LLP citation requirements

  • Monitor student academic progress and flag concerns to the Associate Director to support retention and intervention efforts

  • Support onboarding and tracking of student participation in ACES programming

  • Assist with logistics and administrative coordination for program operations, including course permission processes and access requests

Assessment (20%):

  • Design, implement, and manage program surveys (e.g., student experience, event feedback, outcomes assessment)

  • Analyze survey data and compile reports and visualizations to inform program decisions

  • Maintain assessment documentation and contribute to annual reporting processes

Communications (10%):

  • Highlight student achievements, internships, research, and program milestones through monthly news articles

  • Assist with marketing and outreach efforts to internal and external stakeholders (e.g., data visualizations for the ACES website)

Additional Duties:

  • Provide support for ACES events, workshops, and meetings

  • Assist with special projects and other program needs as assigned

Minimum Qualifications:

  • Admission to and active enrollment in a graduate program at the University of Maryland, College Park

  • Good academic standing and satisfactory progress toward degree completion

  • Ability to balance graduate coursework with work responsibilities

  • Strong organizational skills with attention to detail and accuracy

  • Excellent written and verbal communication skills

  • Experience with or willingness to learn university systems and databases

  • Proficiency with Google Workspace (Docs, Sheets, Forms, etc.)

Preferred Qualifications:

  • Familiarity with data management and assessment practices

  • Experience with content writing, marketing, or digital communications

  • Interest in cybersecurity education, honors programs, or living learning communities

  • Ability to take initiative and work both independently and collaboratively

Appointment Details:

  • Duration: One-year, renewable assistantship (12-month appointment)

  • Time Commitment: 20 hours per week during standard business hours (Monday-Friday, 9:00am-5:00pm

    • A weekly schedule will be designed around your class schedule

    • At least 12 hours/week in-person

    • Occasional evening and weekend work required (within 20-hour limit)

Required Application Materials:

  • Resume
  • Cover Letter

Best Consideration Date: May 25, 2026

Priority Consideration

  • Applications will be accepted until the position is filled. However, applications received by May 25, 2026 will be given priority consideration

Minimum Qualifications

Minimum Qualifications:

Must be a registered graduate student in good standing enrolled in a degree program at the University of Maryland and must be making satisfactory progress toward the degree.

Graduate Assistant I is for master's students.

DepartmentUGST-HCOL-ACES Cybersecurity ProgramWorker Sub-Type Graduate AssistantSalary Range
Benefits Summary

For more information on Graduate Assistant benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination NoticeResources

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