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Aces Jobs in Michigan (NOW HIRING)

LAUKOA

Test Examiner

Warren, MI

$20 - $30/hr

Use ACES customer management systems, currently the Customer Assistance Tool (CAT) for all customer interactions, accurately capturing workload * Storage and destruction of testing documents ...

loanDepot

Loan Officer Training Program (ACES)

Troy, MI · On-site +1

$70K - $120K/yr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 ...

loanDepot

Loan Officer Training Program (ACES)

Pontiac, MI · On-site +1

$70K - $120K/yr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 ...

loanDepot

Loan Officer Training Program (ACES)

Pontiac, MI · On-site +1

$70K - $120K/yr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 ...

loanDepot

Loan Officer Training Program (ACES)

Troy, MI · On-site +1

$70K - $120K/yr

Position Summary: Our Direct Sales channel is at the core of who we are at loanDepot--a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 ...

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Aces information

What are Aces in the workplace?

In the workplace, 'Aces' typically refers to individuals who excel in their roles, often considered top performers or experts in their field. The term can also relate to specialized positions in certain companies or industries, such as Amazon's ACES (Amazon Customer Excellence System), which focuses on process improvement and operational excellence. These roles involve analyzing workflows, implementing best practices, and driving efficiency. Aces are recognized for their ability to solve complex problems and lead initiatives that improve organizational performance.

What are common challenges faced by ACES (Amazon Customer Excellence System) team members, and how can new hires prepare for them?

ACES team members often tackle challenges related to process improvement in fast-paced environments, where balancing multiple projects and stakeholders is key. New hires may find it demanding to quickly understand complex operations while driving sustainable changes. To prepare, it's helpful to develop strong analytical and communication skills, as well as adaptability to shifting priorities. Collaborating closely with operations, tech, and management teams is crucial for success and continuous learning.

What are the key skills and qualifications needed to thrive as an ACES (Amazon Customer Excellence System) specialist, and why are they important?

To thrive as an ACES specialist, you need strong analytical skills, process improvement expertise, and a background in operations or supply chain management, often supported by a bachelor's degree. Familiarity with Lean Six Sigma methodologies, data analysis tools like Excel and SQL, and process mapping software is typically required. Excellent problem-solving, communication, and stakeholder management skills help drive continuous improvement initiatives. These skills are crucial for optimizing operational efficiency and implementing effective solutions in a fast-paced environment.

What is the difference between Aces vs Customer Service Representatives?

AspectAcesCustomer Service Representatives
Required CredentialsHigh school diploma or equivalent; specialized trainingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, online platforms, in-person supportCall centers, retail stores, corporate offices
Industry UsageCustomer support, technical assistance, salesCustomer support, sales, client relations
Common Search/ComparisonFocus on technical skills and problem-solvingFocus on communication and interpersonal skills

While both Aces and Customer Service Representatives work in customer support roles, Aces often require specialized training and focus on technical assistance or sales, whereas Customer Service Representatives typically handle general inquiries and interpersonal communication. The roles overlap in work environment and industry usage, but differ in skill emphasis and job functions.

What are popular job titles related to Aces jobs in Michigan? For Aces jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Aces jobs in Michigan look for? The top searched job categories for Aces jobs in Michigan are:
What cities in Michigan are hiring for Aces jobs? Cities in Michigan with the most Aces job openings:
Aces jobs near you
Infographic showing various Aces job openings in Michigan as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Loan Officer Training Program (ACES)

loanDepot

Southfield, MI

$15/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

loanDepot rating

7.8

Company rating: 7.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
loanDepot is offering an incredible opportunity for individuals seeking a challenging yet fulfilling career in sales with a renowned industry leader. Our consumer direct sales approach boasts a team of over 350+ inside sales team members who cater to our valued customers nationwide. This is your moment to become part of something significant!
Joining us as an ACES Lending Officer means embarking on a transformative journey where you'll undergo comprehensive training to ace the SAFE and National Licensing exams. Throughout the program, you'll not only develop a deep understanding of the lending landscape, covering both mortgages and HELOCS, but also collaborate closely with our experienced training & sales leadership teams. Our aim is to equip you with the necessary expertise to excel in the ever-evolving lending industry, laying the foundation for a successful and fulfilling career as a future Licensed Lending Officer.
Who We're Looking For:
Our ideal candidate is someone who prioritizes customer satisfaction, is comfortable with technology, is proactive, and excels at building strong sales relationships. While previous lending experience isn't necessary, we do require a proven sales record demonstrating the ability to meet and surpass sales targets.
Responsibilities:
  • Dedication to Learning: Embrace wholeheartedly a comprehensive training program tailored to cultivate expertise across the entire loan life cycle.
  • Sales Aptitude: Ability to identify and pursue sales opportunities effectively.
  • Financial Acumen: Understanding of basic financial concepts and mortgage products.
  • Adaptability: Willingness to learn and adapt to industry changes and company policies.
  • Time Management: Capacity to prioritize tasks and meet deadlines in a fast-paced environment.
  • Ethical Standards: Commitment to maintaining high ethical standards in all interactions.
  • Technology Proficiency: Comfort with using software for loan processing and customer management.
  • Customer Focus: Dedication to delivering exceptional customer service throughout the loan process.
Requirements:
  • Sales Experience: Minimum of 2 years of sales experience with a proven history of meeting and exceeding goals is REQUIRED. Call center sales experience is highly preferred.
  • Licensing Requirements: Must have the ability to pass the NMLS exam and meet mortgage requirements for obtaining state and national licenses.
  • Customer Focus: Demonstrated ability to effectively connect with clients through phone presentations and cultivate strong client relationships.
  • Reliability: Consistent attendance and punctuality are essential, with a collaborator attitude and a willingness to embrace coaching for continuous improvement.
  • Education: A bachelor's degree is highly preferred.
Why work for #teamloanDepot:
  • Industry leader when it comes to training individuals effectively to join the mortgage industry.
  • Company provided leads, so you don't have to source your own referrals or purchase leads with your own wallet.
  • Competitive compensation plan including hourly paid training.
  • Comprehensive benefits package including medical/dental/vision options, 401K matching, tuition reimbursement, parental leave, and much more. (loanDepotlivewell.com).
  • Best in class leadership team to support you during the transition.
Base pay is one part of our total compensation package for an ACES Lending Officers. The base hourly rate for this role is $15/hour during training; in addition to a monthly per origination bonus incentive once you are licensed and talking to customers.
Post ACES Training, you will move to our Licensed Lending Officer position which is comprised of an hourly minimum wage plus lucrative bonus structure based on fundings. If you were to transition to a Licensed Lending Officer-there would be a new compensation structure shared at that time.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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