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Accounts Resolution Specialist Jobs (NOW HIRING)

Hearst Television

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical ... Experience with de-escalation techniques and turning dissatisfied customers into retained accounts

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

We're looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated ...

Credit Key

Account Resolution Specialist

Los Angeles, CA · On-site

$15.50 - $21.50/hr

We're looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated ...

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How much do accounts resolution specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for accounts resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does an accounts resolution specialist do?

An Accounts Resolution Specialist is responsible for reviewing, analyzing, and resolving discrepancies or issues with customer accounts. They often communicate with clients, internal departments, and sometimes third-party agencies to reconcile outstanding balances, clarify billing concerns, and ensure accurate account records. Their goal is to resolve account disputes efficiently while maintaining positive relationships with customers and upholding company policies.

What are the key skills and qualifications needed to thrive as an accounts resolution specialist, and why are they important?

To thrive as an Accounts Resolution Specialist, you need a solid understanding of accounting principles, attention to detail, and experience with account reconciliation, often supported by a degree in finance or accounting. Familiarity with financial software like QuickBooks, SAP, or Oracle, and sometimes certification in accounts receivable or collections, is commonly required. Strong problem-solving, negotiation, and communication skills help in resolving discrepancies and maintaining positive client relationships. These abilities are crucial for ensuring accurate financial records, minimizing outstanding debts, and supporting overall business financial health.

What are some common challenges accounts resolution specialists face when working with clients to resolve outstanding balances?

Accounts Resolution Specialists often encounter challenges such as unresponsive clients, disputes over charges, and incomplete account information. Navigating these situations requires strong communication skills, patience, and attention to detail. Specialists typically collaborate with internal departments like billing and customer service to gather necessary documentation and ensure accurate resolutions. Overcoming these challenges can be rewarding, as it helps maintain healthy client relationships and improves the organization's cash flow.

What is the difference between Accounts Resolution Specialist vs Accounts Payable Specialist?

AspectAccounts Resolution SpecialistAccounts Payable Specialist
Primary FocusResolving customer account issues, disputes, and billing discrepanciesProcessing and managing company bills, vendor payments, and invoice reconciliation
Required SkillsCustomer service, dispute resolution, account analysisInvoice processing, data entry, financial accuracy
Work EnvironmentFinance or collections departments, often in customer service rolesFinance or accounting departments, handling vendor relations
CertificationsGenerally not required, but relevant certifications like CPA or accounting courses can helpTypically not required, but familiarity with accounting software is beneficial

While both roles involve financial tasks, the Accounts Resolution Specialist focuses on resolving customer account issues and disputes, whereas the Accounts Payable Specialist manages company bills and vendor payments. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What cities are hiring for Accounts Resolution Specialist jobs?

Cities with the most Accounts Resolution Specialist job openings:

What are popular job titles related to Accounts Resolution Specialist jobs?

For Accounts Resolution Specialist jobs, the most frequently searched job titles are:

Accounts Resolution Specialist jobs near you

Account Resolution Specialist

Troy, MI • On-site

Hearst Television
Broadcasting • 1 - 5K employees
Learn more about Hearst Televisionexternal

$13.75 - $19/hr

Full-time

Re-posted 7 days ago

Job description

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect directly with customers, uncover their concerns, and use your communication and negotiation skills to keep them engaged and satisfied. If you enjoy high-impact conversations, problem-solving in real time, and influencing outcomes, this is an opportunity to make a measurable difference every day. Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts.

  • 2+ years of experience in customer retention, collections, or call center environments with a focus on save/retention calls
  • Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting cancellation
  • Demonstrated success in retaining customers, reducing churn, or meeting/exceeding save rate targets
  • Strong objection handling and negotiation skills
  • Excellent phone presence and call control, with confidence leading conversations and redirecting negative sentiment
  • Experience with de-escalation techniques and turning dissatisfied customers into retained accounts
  • Ability to think quickly and respond in real time during live customer conversations
  • Familiarity with CRM and sales engagement tools (Salesforce, Salesloft, etc.) to manage call activity and track outcomes
  • Must be open to using AI tools to enhance call effectiveness, streamline workflows, and improve retention and revenue-saving performance
  • Contact customers who have submitted termination requests to understand concerns and actively work to retain their business.
  • Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations.
  • Track and report on revenue saved from and overall retention performance.
  • Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs.
  • Support retention efforts through both reactive save calls and proactive engagement strategies.
  • Review customer contracts and account details to ensure compliance with pricing, terms, and usage.
  • Partner with sales, customer success, and operations teams to resolve customer issues impacting retention.
  • Maintain accurate documentation of customer interactions, save attempts, and outcomes

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