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Collection Resolution Specialist Jobs (NOW HIRING)

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Disconnect Resolution Specialist PT

Logan, UT · On-site

$15.75/hr

Disconnect Resolution Specialist PT Department: Synergy Location: Logan UT, In Office or Hybrid (In ... Disconnected services often cause past due balances and sometimes collection invoices. You are ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Company Description Winterset Law Group is a debt collection law firm and Special Counsel to the ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Company Description Winterset Law Group is a debt collection law firm and Special Counsel to the ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

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Collection Resolution Specialist information

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$13

$28

$55

How much do collection resolution specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for collection resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a collection resolution specialist?

Collection Resolution Specialists are professionals who handle overdue accounts and work to recover unpaid debts for organizations. They communicate with customers to negotiate payment plans, resolve disputes, and ensure that outstanding balances are settled in a timely manner. Their role often involves reviewing account information, documenting collection activities, and adhering to relevant laws and regulations. Effective Collection Resolution Specialists use strong communication and problem-solving skills to help both the organization and customers reach satisfactory solutions.

What are the key skills and qualifications needed to thrive as a collection resolution specialist?

To thrive as a Collection Resolution Specialist, you need strong analytical skills, attention to detail, and experience in accounts receivable or debt collection, often supported by a high school diploma or relevant certification. Familiarity with collection software, CRM systems, and financial databases is typically required. Excellent negotiation, communication, and problem-solving skills help build rapport and resolve disputes effectively. These abilities are crucial for recovering outstanding debts, maintaining positive client relationships, and supporting financial stability for the organization.

What are some common challenges faced by collection resolution specialists and how can they be managed?

Collection Resolution Specialists often encounter challenges such as dealing with unresponsive or distressed customers, negotiating payment arrangements, and adhering to strict compliance regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training and support, and working closely with team members or supervisors can help specialists manage complex cases and stay up-to-date with industry best practices.

What is the difference between Collection Resolution Specialist vs Collections Agent?

AspectCollection Resolution SpecialistCollections Agent
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting, often in financial institutions or debt recovery companiesCall centers, financial institutions, or third-party debt collection agencies
Employer & Industry UsageFinancial services, banking, debt recovery firmsDebt collection agencies, banks, credit card companies
Common Search & ComparisonOften compared for roles involving resolution and negotiationMore focused on outbound/inbound calls for debt collection

The Collection Resolution Specialist typically handles complex debt issues, negotiates payment plans, and works towards resolving accounts efficiently. In contrast, Collections Agents primarily focus on contacting debtors to recover overdue payments. While both roles require communication skills and basic financial knowledge, the Resolution Specialist often deals with more detailed account analysis and resolution strategies.

What cities are hiring for Collection Resolution Specialist jobs?

Cities with the most Collection Resolution Specialist job openings:

What states have the most Collection Resolution Specialist jobs?

States with the most job openings for Collection Resolution Specialist jobs include:

What are popular job titles related to Collection Resolution Specialist jobs?

For Collection Resolution Specialist jobs, the most frequently searched job titles are:

Infographic showing various Collection Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Credit Resolution Specialist

Carbondale, IL • On-site

SIU Credit Union
Commercial Banking • 51 - 200 employees
Learn more about SIU Credit Unionexternal

$18.73 - $23.41/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Are you a skilled negotiator with a passion for helping others find financial solutions? SIU Credit Union, a strong and growing financial institution in Southern Illinois, is looking for a dedicated Credit Resolution Specialist to join our team full-time.
At SIU Credit Union, we pride ourselves on providing a high level of service to both our internal team and our external members. If you are looking for a stable career with a competitive salary and a robust benefits program, we want to hear from you.
Primary Function
As a Credit Resolution Specialist, you will manage activities associated with delinquent accounts. You will be responsible for identifying the root causes of delinquency and utilizing various communication methods to work with members to resolve outstanding balances.
Key Responsibilities
  • Member Advocacy & Negotiation: Establish early contact with members to create payment arrangements. Use your human relations skills to negotiate resolutions that balance the best interests of the credit union with the member's unique circumstances.
  • Account Management: Maintain accurate, up-to-date activity reports on late and delinquent loans. Document all collection activities thoroughly.
  • Legal & Administrative Support: Assist in preparing documents for repossessions, collection agencies, and legal actions (including bankruptcy claims).
  • Skip Tracing: Perform investigative tasks to locate members and collateral when necessary.
  • Compliance: Ensure all activities remain in strict compliance with security procedures and federal/state regulations while maintaining member confidentiality.
Position Requirements
  • Education: High School Diploma or equivalent.
  • Legal: Must be bondable.
  • Knowledge: Strong understanding of collection procedures and current federal/state laws and regulations.
  • Communication: Exceptional oral and written communication skills for interacting with members, staff, and management.
  • Tech Savvy: Proficiency in Microsoft Excel, Word, and Windows-based programs.
  • Experience (Preferred): Background in a financial institution and knowledge regarding bankruptcies and small claims court.
Why SIU Credit Union?
  • Competitive Salary: We value your expertise and offer pay that reflects your skills.
  • Comprehensive Benefits: A full program designed to support your health and future.
  • Growth: Join a thriving organization that is deeply rooted in the Southern Illinois community.
  • Perks: We offer paid time off, paid holidays, and a 401(k) profit share option.

Ready to help our members get back on track? Apply today to join a team that values integrity, service, and professional excellence.
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