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Collection Resolution Specialist Jobs (NOW HIRING)

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... This role works closely with attorneys, collection agencies, insurance carriers, and insureds to ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

Select Medical

Claims Resolution Specialist

Camp Hill, PA · On-site

$18.50/hr

OverviewClaims Resolution Specialist (in-office - on-site role) Starting at $18.50/hr but flexible ... Identify and resolve issues impacting the timely collection of open receivables. * As necessary ...

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Collection Resolution Specialist information

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How much do collection resolution specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collection resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a collection resolution specialist?

Collection Resolution Specialists are professionals who handle overdue accounts and work to recover unpaid debts for organizations. They communicate with customers to negotiate payment plans, resolve disputes, and ensure that outstanding balances are settled in a timely manner. Their role often involves reviewing account information, documenting collection activities, and adhering to relevant laws and regulations. Effective Collection Resolution Specialists use strong communication and problem-solving skills to help both the organization and customers reach satisfactory solutions.

What are the key skills and qualifications needed to thrive as a collection resolution specialist?

To thrive as a Collection Resolution Specialist, you need strong analytical skills, attention to detail, and experience in accounts receivable or debt collection, often supported by a high school diploma or relevant certification. Familiarity with collection software, CRM systems, and financial databases is typically required. Excellent negotiation, communication, and problem-solving skills help build rapport and resolve disputes effectively. These abilities are crucial for recovering outstanding debts, maintaining positive client relationships, and supporting financial stability for the organization.

What are some common challenges faced by collection resolution specialists and how can they be managed?

Collection Resolution Specialists often encounter challenges such as dealing with unresponsive or distressed customers, negotiating payment arrangements, and adhering to strict compliance regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training and support, and working closely with team members or supervisors can help specialists manage complex cases and stay up-to-date with industry best practices.

What is the difference between Collection Resolution Specialist vs Collections Agent?

AspectCollection Resolution SpecialistCollections Agent
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting, often in financial institutions or debt recovery companiesCall centers, financial institutions, or third-party debt collection agencies
Employer & Industry UsageFinancial services, banking, debt recovery firmsDebt collection agencies, banks, credit card companies
Common Search & ComparisonOften compared for roles involving resolution and negotiationMore focused on outbound/inbound calls for debt collection

The Collection Resolution Specialist typically handles complex debt issues, negotiates payment plans, and works towards resolving accounts efficiently. In contrast, Collections Agents primarily focus on contacting debtors to recover overdue payments. While both roles require communication skills and basic financial knowledge, the Resolution Specialist often deals with more detailed account analysis and resolution strategies.

What cities are hiring for Collection Resolution Specialist jobs?

Cities with the most Collection Resolution Specialist job openings:

What states have the most Collection Resolution Specialist jobs?

States with the most job openings for Collection Resolution Specialist jobs include:

What are popular job titles related to Collection Resolution Specialist jobs?

For Collection Resolution Specialist jobs, the most frequently searched job titles are:

Infographic showing various Collection Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist

Jersey City, NJ • On-site

Imperial PFS
Finance and Insurance • 501 - 1,000 employees
Learn more about Imperial PFSexternal

$58K - $77K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Imperial PFS is hiring a full-time Account Resolution Specialist to join our expanding team!
The hours for this position are Monday-Friday 8:30 AM - 5:30 PM on site at our Jersey City, NJ office location.
Overview
The Account Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.
Key Responsibilities
  • Account Recovery Management:
    • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
    • Monitor account activity and determine next steps to support timely collection outcomes
  • Litigation & Partner Coordination:
    • Coordinate with external attorneys and collection agencies on recovery efforts
    • Provide documentation, direction, and support throughout the recovery process
  • Payment & Resolution Support:
    • Assist with payment arrangements and settlement discussions within established guidelines
    • Process payments and maintain accurate account records
  • Communication & Correspondence:
    • Draft and issue demand letters and other account-related communications
    • Respond to inquiries from insureds, agents, and other stakeholders
  • Documentation & Compliance:
    • Maintain accurate account documentation and activity tracking
    • Ensure adherence to company policies and regulatory requirements

Required Qualifications
  • High School diploma or equivalent
  • 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
  • Excellent verbal and written communication skills
  • Experience multitasking and working independently in a fast-paced environment
  • Experience working on tasks with a high level of accuracy and detail
  • Experience building and maintaining positive relationships with teams and external partners

Preferred Qualifications
  • Associates/Bachelor's Degree preferred

About Us
You're legendary. We're hiring. Let's talk!
Apply today for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: �To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.�
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.
For Our Associates:
  • At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
  • Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
  • Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies.
  • Preparing for your future: Imperial PFS offers a 401(k) with a company match
  • Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
  • Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.
  • Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws.

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant's prior experience, education and other qualifications directly related to the position to ensure internal equity.
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