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Collection Resolution Specialist Jobs (NOW HIRING)

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... In our nation's capital you will find the Airbus Experience Center, a collection of interactive ...

The Account Resolution Specialist is part of our Shared Service Center team, located in the heart ... You'll follow up with customers on established payment plans and document collection activities.

... Resolution Specialist is responsible for reviewing, validating, coordinating resources, and ... In our nation's capital you will find the Airbus Experience Center, a collection of interactive ...

The Account Resolution Specialist is part of our Shared Service Center team, located in the heart ... You'll follow up with customers on established payment plans and document collection activities.

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Collection Resolution Specialist information

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$13

$28

$55

How much do collection resolution specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collection resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a collection resolution specialist?

Collection Resolution Specialists are professionals who handle overdue accounts and work to recover unpaid debts for organizations. They communicate with customers to negotiate payment plans, resolve disputes, and ensure that outstanding balances are settled in a timely manner. Their role often involves reviewing account information, documenting collection activities, and adhering to relevant laws and regulations. Effective Collection Resolution Specialists use strong communication and problem-solving skills to help both the organization and customers reach satisfactory solutions.

What are the key skills and qualifications needed to thrive as a collection resolution specialist?

To thrive as a Collection Resolution Specialist, you need strong analytical skills, attention to detail, and experience in accounts receivable or debt collection, often supported by a high school diploma or relevant certification. Familiarity with collection software, CRM systems, and financial databases is typically required. Excellent negotiation, communication, and problem-solving skills help build rapport and resolve disputes effectively. These abilities are crucial for recovering outstanding debts, maintaining positive client relationships, and supporting financial stability for the organization.

What are some common challenges faced by collection resolution specialists and how can they be managed?

Collection Resolution Specialists often encounter challenges such as dealing with unresponsive or distressed customers, negotiating payment arrangements, and adhering to strict compliance regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training and support, and working closely with team members or supervisors can help specialists manage complex cases and stay up-to-date with industry best practices.

What is the difference between Collection Resolution Specialist vs Collections Agent?

AspectCollection Resolution SpecialistCollections Agent
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting, often in financial institutions or debt recovery companiesCall centers, financial institutions, or third-party debt collection agencies
Employer & Industry UsageFinancial services, banking, debt recovery firmsDebt collection agencies, banks, credit card companies
Common Search & ComparisonOften compared for roles involving resolution and negotiationMore focused on outbound/inbound calls for debt collection

The Collection Resolution Specialist typically handles complex debt issues, negotiates payment plans, and works towards resolving accounts efficiently. In contrast, Collections Agents primarily focus on contacting debtors to recover overdue payments. While both roles require communication skills and basic financial knowledge, the Resolution Specialist often deals with more detailed account analysis and resolution strategies.

What cities are hiring for Collection Resolution Specialist jobs?

Cities with the most Collection Resolution Specialist job openings:

What states have the most Collection Resolution Specialist jobs?

States with the most job openings for Collection Resolution Specialist jobs include:

What are popular job titles related to Collection Resolution Specialist jobs?

For Collection Resolution Specialist jobs, the most frequently searched job titles are:

Infographic showing various Collection Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Tax Resolution Specialist

Little Rock, AR • Remote

$110K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago


Job description

Remote | $80,000-$130,000 DOE | Full-Time

URGENT OPPORTUNITY - IMMEDIATE FILL

If you have been waiting for the right move, this is it - do not let this one pass you by.

Why This Role Is Different

Most tax resolution roles put you in a grind - high caseloads, little support, and a culture that treats overtime as the baseline. This one is different.

Our client is a high-growth, "Locally-Owned" SMB CPA and advisory firm that has posted 35-45% year-over-year growth for six consecutive years. They have built something genuinely rare: a firm where busy season stays under 45-50 hours per week, turnover runs below 8% in an industry averaging 18-22%, and the culture actually walks the walk on family and work-life balance.

They are growing fast and need a Tax Resolution Specialist who can hit the ground running and make an immediate impact.

About the Firm

This is a well-established CPA and advisory firm with a loyal and growing client base. Over the past six years, they have consistently grown 35-45% year over year while maintaining a culture that most firms only talk about:

•       Turnover under 8% - roughly one-quarter of the industry average

•       Busy season capped at under 50 hours per week for their professionals

•       Family is a genuine priority, not a tagline

•       100% employer-paid benefits, 401(k), and unlimited PTO

•       Compensation that has consistently been at or above market

People stay here. That does not happen by accident.

The Role

As the Tax Resolution Specialist, you will be the firm's dedicated expert for tax controversy, collections, and IRS and state resolution matters. This is a high-autonomy, high-impact role for someone who knows this space well and is ready to own it.

You will:

•       Represent individual and business entity clients before the IRS and state taxing authorities

•       Negotiate Offers in Compromise (OICs), installment agreements, and penalty abatements

•       Handle voluntary disclosure matters at federal and state levels

•       Analyze complex tax liabilities and develop tailored resolution strategies

•       Advise clients on options, timelines, and risks with clarity and confidence

•       Navigate CDP hearings, trust fund recovery matters, and collection due process procedures

•       Collaborate with the firm's compliance and planning teams for holistic client service

•       Stay current on IRS collections procedures, CSED rules, and evolving state requirements

What You Bring

Required:

•       Active EA, CPA, or JD licensure - required for IRS representation

•       5-10+ years of experience in tax resolution, controversy, or collections

•       Hands-on experience negotiating OICs and installment agreements

•       Strong working knowledge of IRS collections process, IRM procedures, and CSED calculations

•       Experience representing both individual (1040) and entity (1120/1065/etc.) clients

•       Excellent written and verbal communication - you can clearly explain complex issues to stressed clients

•       Self-directed and organized - you can manage a caseload remotely with minimal hand-holding

Preferred:

•       Multi-state resolution and voluntary disclosure program experience

•       Background in a CPA firm, tax advisory, or boutique resolution practice

•       Familiarity with tax software platforms commonly used in CPA environments

Compensation and Benefits

•       Base Salary: $80,000-$130,000, depending on experience and level

•       Benefits: 100% employer-paid medical, dental, and vision

•       Retirement: 401(k) plan

•       Time Off: Unlimited PTO

•       Location: Fully remote - work from anywhere in the United States

The Bottom Line

If you are a tax resolution professional who is tired of the chaos, the burnout, and firms that talk a good game but do not deliver - this is a different kind of opportunity. The growth is real. The culture is real. The benefits and compensation are competitive. And the need is urgent.

This is the move. Apply now.

To be considered, submit your resume and a brief note about your resolution experience. Qualified candidates will be contacted promptly.