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Accounts Payable Resolution Specialist

In this role, the Accounts Payable Resolution Specialist will serve as the primary problem-solving resource for invoices that cannot be processed through the normal automated workflow. This position will monitor and resolve Bravotran exceptions, research invoice and shipment information in CargoWise, coordinate with Operations, vendors, management, and Bravotran support, and identify recurring issues and process improvements that strengthen accounts payable operations. Bravotran is our AI-powered AP automation solution tailored to the freight forwarding industry, which matches invoices against freight accruals in CargoWise.

Duties and Responsibilities:

• Continuously monitor Bravotran (or equivalent software), invoice queues, exceptions, replies, and unresolved items to ensure timely review and documented follow-up.
• Investigate invoices that fail automated processing because of missing or incorrect shipment information, accrual discrepancies, vendor mismatches, potential duplicates, incorrect company or entity, missing documentation, approval issues, or other processing exceptions.
• Research invoice, shipment, accrual, vendor, and payment information in CargoWise and other available systems to determine the appropriate course of action.
• Correct processing issues within established escalation procedures and escalate items requiring action or approval from Operations or management.
• Work directly with Operations and other internal teams when operational information, shipment corrections, accrual updates, or supporting documentation is required.
• Identify invoices that do not belong to the company or legal entity and route or return them according to established procedures.
• Identify non-invoice documents submitted to Bravotran, including vendor statements, and route them to the appropriate resource.
• Recognize invoice types that require processing outside Bravotran, including warehouse invoices, insurance and bond invoices, and other specialized expenses, and route or process them according to established procedures.
• Assist with manual invoice entry and processing in CargoWise as assigned.
• Communicate directly with vendors when additional information, corrected invoices, or supporting documentation is needed to resolve an exception.
• Communicate with Bravotran support regarding system-related issues, automation failures, and unresolved processing problems; track support matters through resolution.
• Ensure no exception remains inactive by documenting status, ownership, follow-up actions, and next steps for unresolved items.
• Track exception volumes, causes, aging, resolution times, and recurring issues, and provide regular reporting to AP management.
• Analyze recurring exception patterns, identify root causes, and recommend process, vendor, operational, training, or system changes to prevent repeat issues.
• Develop and maintain clear reference materials and procedures for common Bravotran exceptions and invoices requiring alternate processing.
• Support the AP team with complex invoice research, special projects, and other duties during peak periods or as assigned.

Qualifications:

• Coursework in Accounting, Finance, Business, Supply Chain Management, or a related field, or equivalent work experience. Associate's or Bachelor's degree, preferred.
• Three or more years of progressively responsible accounts payable, freight accounting, invoice-resolution, or related accounting experience preferred.
• Demonstrated experience researching and resolving complex invoice, vendor, shipment, accrual, or payment discrepancies.
• Strong analytical and problem-solving skills, including the ability to identify root causes rather than repeatedly correct individual symptoms.
• Ability to work independently, exercise sound judgment, and determine when an issue can be corrected directly or requires escalation.
• Strong working knowledge of accounts payable controls, duplicate-payment prevention, invoice documentation, approvals, and legal-entity considerations.
• Ability to communicate effectively with Operations, vendors, management, and technology-support partners.
• Excellent attention to detail, organization, documentation, and follow-through in a high-volume environment.
• Proficiency in Microsoft Excel and Microsoft Outlook.
• CargoWise experience strongly preferred; experience with Bravotran or another automated invoice-processing platform preferred.
• Experience analyzing queue metrics, exception trends, aging, or other operational performance data preferred.
• Team player with a proactive, service-oriented approach and the ability to manage multiple priorities and deadlines.

Benefits: Mallory Alexander proudly offers its regular full-time employees a robust welfare plan including medical, dental, vision, basic and supplemental life insurance, and short/long term disability insurance. Regular full-time employees are also eligible to participate in a retirement plan and accrue paid time off after meeting applicable service requirements.

Remote: No

Location: Memphis, TN

Job Type: Full-time