We are looking for an experienced finance operations leader to oversee the performance, quality, and control environment of an outsourced shared services function supporting key accounting activities in Louisville, KY. This role focuses on vendor governance, service delivery oversight, and process optimization rather than direct high-volume transaction processing. The ideal candidate will bring strong knowledge of accounting operations, internal controls, and month-end support while partnering across finance and business teams to strengthen efficiency, accuracy, and accountability.
Responsibilities:
• Act as the main point of contact for the outsourced finance shared services provider, guiding the relationship and setting expectations for service delivery.
• Lead regular review sessions with vendor leadership to assess performance, address issues, and align on operational priorities.
• Oversee core transactional finance processes, including payables, receivables, cash application, reconciliations, journal entry support, master data maintenance, payroll coordination, fixed asset administration, and close activities.
• Track service metrics, staffing levels, productivity trends, and quality indicators to ensure agreed performance standards are consistently achieved.
• Establish and refine operating procedures, documentation, and controls that support accurate and efficient execution across finance operations.
• Drive process enhancements and automation initiatives that reduce manual work and improve speed, consistency, and close effectiveness.
• Maintain oversight of internal control compliance by reviewing segregation of duties, approval workflows, exception reporting, and retained monitoring activities.
• Support audit, compliance testing, and remediation efforts by preparing documentation, responding to inquiries, and following through on corrective actions.
• Manage and develop the FinOps and Controls Analyst while collaborating closely with Accounting, Treasury, FP& A, Internal Audit, IT, Procurement, HR, and Legal.
• Partner with system and process stakeholders to improve workflows, approvals, integrations, and transitions of additional activities into the shared services model.• Bachelor’s degree in Accounting, Finance, Business, or a related discipline.
• At least 7 years of progressive experience in accounting operations, finance, or shared services oversight.
• Demonstrated background managing or governing outsourced finance shared services, global business services, or third-party support teams.
• Strong understanding of internal controls, SOX compliance, reconciliations, month-end close, and transactional accounting processes.
• Experience working in a public company or SEC reporting environment.
• Proficiency with ERP and finance systems, with NetSuite or similar platforms strongly valued.
• Solid analytical, organizational, and communication skills with the ability to present operational performance clearly.
• CPA certification or experience with process improvement methodologies is preferred.