Account Operations Manager Jobs in Delaware (NOW HIRING)

VueStay Vacations by Casago hosts premier stays across top vacation destinations in the United States. With local experts in every market and the backing of a trusted national network, we provide a seamless, well-supported experience so guests can book with confidence and enjoy more relaxing trips! With 24/7 local teams, we manage every detail to ensure each stay delivers comfort and a five-star experience. We expertly manage over 4500 homes across 8 states, offering a variety Vues for guests' stay.

VueStay Vacations by Casago is seeking a hands-on Local Operations Manager to lead our Bethany Beach portfolio as well as our Rehoboth Beach portfolio. These roles are responsible for overseeing day-to-day operations, maintaining property standards, and ensuring a seamless experience for both homeowners and guests. You’ll combine structured execution with on-the-ground problem solving, taking full ownership of quality control, team coordination, and operational performance.

Success in this role requires strong communication, adaptability, and a collaborative mindset. You’ll work cross-functionally with multiple departments while serving as a key point of contact for both guests and property owners. From troubleshooting real-time guest needs to guiding owners through performance and financial updates, you’ll play a critical role in delivering consistent, high-quality experiences across every property.

• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.

• Provide cross-coverage for your team and management when necessary.

• Conduct regular inspections prior to guest and owner arrivals.

• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.

• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.

• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.

• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.

• Partner and assist your Onboarding team when new units join the portfolio.

• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.

• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

• Other duties as assigned because every day is different in hospitality!

• 1+ years minimum experience working in hotel, hospitality, vacation or similar industry

• Must have Delaware real estate license within 90 days of hire

• Must be able to work a flexible schedule including weekends. Two days off will be during the weekdays

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

• This role involves frequent travel between worksites, so reliable personal transportation is essential.

• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.

• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.

• Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

$50,000

• based on quarterly metrics

• Paid time off such as PTO, sick days, and vacation days

• Health, Dental, and Vision insurance

• Life insurance

• Retirement benefits or accounts

• Long term and Short term disability insurance

• Flexible schedule and the ability to work weekends required. Two days off will be during the week in peak season.