Accessibility Program Manager Jobs in Portland, OR

ABOUT AKIN:

Akin partners with children, families, and communities to build relationships and support well-being so everyone can thrive. Through our early learning programs, we create inclusive, nurturing environments where children feel safe, supported, and inspired to learn.

POSITION SUMMARY:

The WISe Program Supervisor provides direct leadership and day-to-day operational management for a WISe team within the region, reporting to and working in close partnership with the WISe Program Manager and Director. You will supervise and develop a team of Care Coordinators, Family Partners, Youth Partners, and clinical staff — ensuring that services are delivered with fidelity to the WISe model, in alignment with Akin’s mission, vision, and values, and in full compliance with contract and regulatory requirements.

This role provides both people leadership and service quality. You are the closest point of supervisory support for direct service staff and are accountable for the day-to-day performance, wellbeing, and professional growth of your team. You will implement and reinforce program standards, SOPs, and best practices disseminated by the Program Manager, and ensure those practices are consistently applied in the field.

This position has access to protected healthcare information (PHI) and confidential identifiable information (CII), both paper and electronic, as required to perform related duties.

ESSENTIAL FUNCTIONS:

Staff Supervision & Development:

• Provide regular individual and group supervision to WISe program staff, including Care Coordinators, Family Partners, and Youth Partners
• Use reflective supervision practices to support staff professional growth, wellbeing, and quality client care
• Lead hiring, onboarding, and ongoing development of program staff in partnership with the Program Manager
• Conduct performance evaluations and provide timely, constructive feedback that recognizes strengths and addresses areas for growth
• Manage performance concerns through coaching, disciplinary counseling, and corrective action as needed, up to and including termination
• Foster an inclusive, psychologically safe team culture that values diverse identities, perspectives, and lived experiences

Performance Monitoring & Quality Assurance:

• Monitor individual and team performance against established productivity standards, WISe fidelity measures, and contract requirements
• Conduct regular case record reviews and documentation audits to ensure quality, accuracy, and timeliness
• Track key program metrics — including enrollment, engagement, outcomes, and service utilization — and escalate trends and concerns to the Program Manager
• Identify performance gaps and work with staff to address them through targeted coaching, training, or workflow adjustments
• Ensure that voice and choice of youth and families are consistently reflected in care plans and service delivery across the team
• Support annual program evaluation and assessment processes as directed by the Program Manager

Program Operations & Compliance:

• Oversee the day-to-day operational requirements of the WISe program and any satellite support facilities
• Implement and reinforce SOPs, best practices, and program standards disseminated by the Program Manager, ensuring consistent application across the team
• Ensure contract compliance across all program functions, including timely and accurate reporting
• Ensure all records and statistics are appropriately maintained and reported in accordance with grant regulations and program standards
• Monitor the program budget and maintain appropriate documentation for grant and contract compliance in coordination with the Program Manager
• Develop and implement team-level goals and objectives in alignment with regional and organizational direction
• Ensure compliance with all Akin policies and Federal, State, and local requirements

Community Partnerships & Integration

• Build and maintain relationships with community partners, system stakeholders, and service providers relevant to the team’s caseload
• Facilitate communication and mediation between partner agencies and community organizations as needed
• Support integrated service delivery by collaborating with other Akin programs to improve family access

Crisis & After-Hours Coverage

• Participate in rotating after-hours crisis on-call coverage, providing timely response and support to youth and families outside of regular business hours
• Provide supervision and consultation to staff responding to crisis situations

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of family support principles and practice, including experience with behavioral interventions and trauma-informed approaches
• Demonstrated ability to lead and develop teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery
• Working knowledge of the principles of accessibility, inclusion, and belonging, with a track record of incorporating these values into decision-making and team development
• Strong data literacy — ability to read program metrics, identify trends, and translate findings into actionable improvements
• Excellent communication and facilitation skills, with the ability to navigate complex multi-agency relationships and community partnerships
• Ability to work independently and as part of a leadership team in a fast-paced, community-based environment
• Demonstrated successful community organizing or community outreach experience
• Proficiency in Microsoft Office suite

WORKING ENVIRONMENT:

• Moderate noise (i.e. business office with computers, printers, phones)
• Typical office lighting and temperatures
• Moderate interruptions
• Ability to work in a confined area
• Ability to sit at a computer for an extended period
• Limited travel to other site locations within the state

HYBRID WORK ARRANGEMENTS:

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required

MINIMUM QUALIFICATIONS:

• Minimum of four to five years of direct service experience with children and families of targeted population or a combination of education and experience that demonstrates the required knowledge, skills, and abilities
• 2 years demonstrated supervisory experience, which reflects progressive responsibilities in hiring, firing, training, performance evaluations, conflict resolution and disciplinary counseling
• A one-step Mantoux TB skin test prior to start of employment. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided
• A valid driver’s license and a favorable driving record, with no more than three violations within the past three years

SALARY RANGE AND BENEFITS:

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $32.509 - $39.007 per hour, typically within the first half of these ranges. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.

WHY JOIN AKIN?:

• Make a meaningful impact in the lives of children and families
• Work in a collaborative, mission-driven environment
• Access ongoing professional development and growth opportunities
• Be part of a team committed to inclusion, belonging, and community

COMMITMENT TO EQUITY AND INCLUSION:

Akin is committed to creating a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and encourage individuals who bring lived experience and diverse perspectives to apply.