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Full-Time Assistant Community Manager
Position Summary
N.N. Jaeschke is seeking a highly organized, service-oriented Assistant Community Manager to support a community through on-site presence in Jamul, CA.
The Assistant Community Manager serves as a key member of the management team, working closely with the Community Manager, Director of Community Management, Board Members, homeowners, and vendors to ensure communities are well-supported, responsive, and professionally managed.
This position is ideal for an individual who enjoys building relationships, solving problems, managing multiple priorities, and providing exceptional customer service in a fast-paced environment.
Essential Duties & Responsibilities
Homeowner & Resident Support

• Serve as a primary point of contact for homeowner inquiries, requests, and concerns.
• Respond to phone calls, emails, and resident communications in a professional and timely manner.
• Assist homeowners with community procedures, architectural applications, governing document questions, and portal enrollment.
• Coordinate resident communications, newsletters, community notices, and project updates.
• Follow issues through resolution to ensure a positive homeowner experience.

Community Operations & Administration

• Support the Community Manager in the day-to-day management of the community.
• Maintain homeowner, vendor, and association records within management software platforms.
• Process incoming and outgoing correspondence, mailings, and community notices.
• Coordinate facility access requests and amenity reservations as applicable.
• Assist with document management, file maintenance, and record retention.

Board & Meeting Support

• Prepare Board meeting agendas, management reports, and meeting packets.
• Coordinate meeting logistics and assist with preparation of supporting materials.
• Track Board directives, action items, and project follow-up.
• Assist with annual meetings, elections, disclosure mailings, and homeowner communications.
• Attend Board meetings and community events.

Property Inspections & Compliance

• Conduct community inspections and document maintenance, safety, and appearance concerns.
• Assist with tracking and follow-up of work orders, maintenance requests, and vendor activities.
• Support covenant enforcement processes through inspection documentation and homeowner correspondence.
• Assist with architectural review application processing and tracking.

Vendor & Project Coordination

• Assist with obtaining vendor proposals and repair estimates.
• Coordinate vendor scheduling and monitor project progress.
• Support contract administration and project documentation.
• Assist with insurance notifications and claim-related documentation as directed.

Financial Support

• Assist with homeowner account inquiries and collection-related administration.
• Support invoice processing and vendor documentation.
• Assist in preparing reports and information for Board review.
• Coordinate with accounting personnel to ensure the timely resolution of homeowner and vendor inquiries.

What We Offer
Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been recognized as Best and Brightest.
Compensation: $25/hour (Direct experience is highly considered)
Work Location: 3396 Greystone Drive, Jamul, CA 91935
Employment Type: Full-Time

• High School Diploma or GED

• Minimum one year of experience in customer service

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level

• Knowledge of customer service best practices and conflict resolution techniques at a proficient level

• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.

• Able to prioritize, manage time, and meet deadlines.

• Able to interpret verbal and/or written instructions at a proficient level.