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Abbott Customer Service Jobs (NOW HIRING)

Abbott

Client Services Representative

Richmond, VA · On-site

$17 - $34/hr

... customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics' image with its customers, vendors, and business ...

Abbott

Client Services Representative

Richmond, VA · On-site

$17 - $34/hr

... customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics' image with its customers, vendors, and business ...

Abbott

Diabetes Sales Specialist - Denver, CO

Denver, CO · On-site

$68K - $136K/yr

... existing Abbott customers. Collaborate with various channels partners within, HCP, Managed Care ... Position products and services using appropriate resources using confident, convincing logic.

Abbott

Diabetes Sales Specialist - Denver, CO

Denver, CO · On-site

$68K - $136K/yr

... existing Abbott customers. Collaborate with various channels partners within, HCP, Managed Care ... Position products and services using appropriate resources using confident, convincing logic.

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How much do abbott customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for abbott customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for Abbott Customer Service?

To thrive as an Abbott Customer Service professional, you need a solid understanding of customer support principles, product knowledge, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are commonly required in this role. Strong interpersonal communication, patience, and adaptability help individuals excel when handling diverse customer inquiries and concerns. These skills and qualifications are crucial for building trust with clients, ensuring accurate information delivery, and maintaining Abbott's reputation for quality service.

What do Abbott Customer Service representatives do?

Abbott Customer Service representatives regularly assist customers with product-related inquiries, order statuses, troubleshooting, and account management, ensuring all questions are resolved promptly and accurately. They may also coordinate with internal teams such as sales, logistics, or technical support to address more complex customer needs. The fast-paced environment means you'll handle a variety of situations, from processing returns and exchanges to providing guidance on product usage. This diversity not only keeps the workday dynamic but also provides valuable experience in customer relations and problem-solving.

What is an Abbott Customer Service?

An Abbott Customer Service job involves assisting customers with inquiries, product information, troubleshooting, and order processing. Representatives ensure customer satisfaction by providing prompt and accurate responses via phone, email, or chat. They may also handle complaints, process returns, and collaborate with internal teams to resolve issues. Strong communication, problem-solving skills, and knowledge of Abbott's products are essential for success in this role.

More about Abbott Customer Service jobs
What cities are hiring for Abbott Customer Service jobs? Cities with the most Abbott Customer Service job openings:
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Abbott Customer Service jobs near you
Infographic showing various Abbott Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Part Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Services Representative

Abbott

Richmond, VA • On-site

$17 - $34/hr

Full-time

Medical, Retirement

Re-posted 6 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

180th of 537 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
Our Richmond, VA, location currently has an entry-level Client Service Representative position.
This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics' image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails.
Shift
Monday - Friday 9:00 AM - 6:00 PM EST
What You'll Work On
  • Demonstrate drive to provide outstanding customer service with clear verbal and written communications
  • Answer phones, research questions, and document all customer interactions
  • Flexibility to operate in several systems or platforms and balance tasks throughout the workday
  • Ability to multitask in handling customers on various reporting platforms
  • Fostering a customer service culture that strives for 100% customer satisfaction
  • Strong computer skills on various computer systems
  • Positive and helpful attitude
  • Punctuality and attendance
  • Initiative and attention to detail

Required Qualifications
  • A high school diploma or GED
  • Strong verbal and written communication skills
  • Problem-solving skills
  • Self-disciplined and self-sufficient

Preferred Qualifications
  • +3 years of Customer Service experience
  • A four-year degree from an accredited college or university is strongly preferred
  • Call center experience strongly preferred
  • Worked in a metrics-driven environment

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$17.00 - $34.00/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Richmond : 9201 Arboretum Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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