Abbott Customer Service Jobs (NOW HIRING)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Philadelphia, PA in the ICM Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What you will work on

We are seeking a dynamic and results-driven Medical Sales Representative to join our team to promote and sell Abbott's Insertable Cardiac Monitor (ICM) medical devices. In this role, you will be responsible for promoting and selling ICM devices to physicians, medical laboratories, distributors, and hospitals within an assigned territory. Your efforts will contribute to the growth and success of Abbott's CRM product lines.

Key Responsibilities

• Contacts, visits and educates clients and potential clients on the Company's products and addresses any client questions and concerns.

• Builds and executes on business plans in partnership with management to identify, target and develop new accounts.

• Provides medical professionals with information and training on the use of Company products and with staff education, in-services and technical troubleshooting.

• Ensures that all pertinent patient information is completed and forwarded to patient tracing when required.

• Responsible for the management of physical inventory located within assigned territory.

• Collects and studies information about new and existing products and monitors competitor sales, prices and products.

• Analyses sales statistics; prepares reports; and performs required administrative sales duties, e.g., filing expense account reports, scheduling appointments, and making travel plans.

• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.

• Prepares special analyses as required.

• Remains current on developments in field(s) of expertise.

• Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.

• Responsible for maintaining and growing new/existing business

• Performs related duties, on occasion, as assigned or required.

Qualifications

• Bachelor's degree in a relevant technical field or equivalent and typically two plus years of sales or clinical support experience with proven experience influencing customers in a healthcare-related setting.

• 2 plus years of documented success in medical device

• Experience within calling on Cath lab, OR, EP lab is a plus

• An aptitude to analyze and evaluate technologically complex devices; ability to work with and direct others effectively; ability to prepare and present strong written and verbal communications; familiarity with medical device industry policies, operations and procedures.

• Documented record and/or aptitude of delivering sales/marketing information to influence customer decision-making

• Ability to establish and maintain good working relationships with customers, physicians, hospital administrators, government agencies, medical groups, and other sales representatives.

• Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills. Demonstrated working knowledge of frequently used personal computer programs and relevant applications.

• Prefer general understanding of cardiac rhythm management technology.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$43,900.00 - $109,200.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Sales ForceDIVISION:CRM Cardiac Rhythm ManagementLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 25 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipmentAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf