Abbott Customer Service Jobs (NOW HIRING)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Acute Care Inside Sales Account Specialist - Therapeutic Nutrition - Columbus, OH

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, theFreedom 2 Savestudent debt program andFreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac, PediaSure, Pedialyte, Ensure, Glucerna and Juven- to help get the nutrients they need to live their healthiest life.

Our location in Columbus, OH currently has an opportunity for an Acute Care Inside Sales Account Specialist in our Therapeutic Nutrition division.

Primary Function / Primary Goals / Objectives:

Abbott's Acute Care Inside Account Specialist position provides quality service and products to Abbott Nutrition customers.The Acute Care Inside Sales Specialist is responsible for providing services and resources to acute care customers, including, physicians, nurse practitioners, physician assistants, registered dietitians, nurses, supply chain personnel and various healthcare professionals. This position works as a collaborative partner with the field sales force to maintain and drive AN business.Strong relationships among healthcare professionals are built by providing service, support, and education in alignment with sales and marketing strategies and direction.

This position is based in Columbus, Ohio.

Major Responsibilities:

• Responsible for supporting acute care hospitals and leave of absences with phone coverage to accounts across the nation.

• Building and maintaining relationships with healthcare professionals in the inpatient setting through leveraging educational resources designed to result in optimal patient care and improved outcomes.

• Demonstrate the ability to address each customer's unique needs, while providing them with the proper information and appropriate solution based on the customer's specific needs and interests.

• Communicates ethically and in accordance with the company's marketing strategy.

• Responsible for implementing and maintaining the effectiveness of the internal systems.

• Collaborates cross-functionally with internal and external customers.

• Build, maintain and leverage relationships with existing Abbott customers during short- and long-term field territory vacancies.

• Responds to inbound customer calls place outbound calls to assigned hospital customers.

Accountability / Scope/Budget:

• The Acute Care Inside Sales Specialist is accountable for a targeted number of healthcare facilities, in accordance with sales direction. The focus of accountability lies in the area of ensuring that the representative positively influences the product decisions of the healthcare professional and contractual products.

• It is mandatory that the representative is personally aware of and in compliance with the Medicare/Medicaid reimbursement and federal regulations concerning Abbott products.

• The representative must appropriately manage health care professionals (HCP) concerns regarding products, patient education services, reimbursement issues, contract requirements and continuing education.

• Clinical understanding of AN products plays a major role in Abbott customer satisfaction.

Qualifications & Attributes:

• Bachelor's Degree required, preferred in fields of Nutrition, Business, or Communication

• A strong business acumen

• Nutritional or science background is preferred

• Ideal candidates would have a proven track record of success in customer service or relationship-based positions.

• Demonstrated leadership and the drive to achieve beyond what is expected.

• Excellent customer relationship building skills.

• Strong communication, persuasiveness, and active listening skills.

• Must be able to work in a team environment and collaborate with others including openness to coaching and mentoring from others.

• Initiative and strong planning and time management skills.

• A strong interest in achieving and exceeding daily call goal quotas.

• Proficiency in computer skills and use of sales databases.

• Ability to manage monthly budget responsibilities and education distribution.

• Able to multitask in a fast-paced environment and focused to expand the customer relationship.

• Enthusiasm and passion are a must!

Percent Travel Required: None

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is

$20.85 - $41.75/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Sales ForceDIVISION:ANPD Nutrition ProductsLOCATION:United States > Columbus : RP03ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf