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988 Chat Jobs (NOW HIRING)

Centerstone

988 Crisis Navigator

Nashville, TN · On-site +1

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Answer incoming chats/texts from visitors utilizing 988. * Assist in administrative tasks as needed.

Centerstone

988 Crisis Navigator

Nashville, TN

$15.75 - $22/hr

Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to ... Answer incoming chats/texts from visitors utilizing 988. * Assist in administrative tasks as needed.

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage ...

Centerstone

Chat/Text Crisis Specialist

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage ...

New

Centerstone

Chat/Text Crisis Specialist

Nashville, TN

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage ...

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988 Chat information

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How much do 988 chat jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 988 chat in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $28.12 per hour, depending on experience, location, and employer.

What is a 988 chat?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

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What are the most commonly searched types of 988 Chat jobs?

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What states have the most 988 Chat jobs?

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988 Chat jobs near you
Infographic showing various 988 Chat job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

988 Lifeline Counselors - In-person or Remote

Family Services of Northeast Wisconsin Inc.

Green Bay, WI • Remote

Full-time

Re-posted 15 days ago

Job description

Are you ready to work for an employer that truly values your contributions and well-being?At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.About Family ServicesFamily Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.We're Hiring!We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.Key ResponsibilitiesServe as a liaison between the consumer and other service organizations in providing and receiving referrals.Provide 24-hour crisis intervention services by telephone, text, or chat.Assess consumer mental health status and coordinate emergency services. Provide in-depth professional evaluations and assessments.Qualifications and Requirements per DHS 34:Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.Preferred: N/APreferred Education: Minimum of 1 year of combined experience providing mental health servicesPreferred Education: N/ASkills and Competencies:A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.Time management skills and the ability to meet work demands on an independent basis.Ability to establish and maintain relationships within and outside the agency in a professional manner. Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.Minimum Requirements to Work Remotely:Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin. Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding) Remote workers must provide a high-speed internet report verifying high-speed internet services.
Job Posted by ApplicantPro