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How much do 988 chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 988 chat in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $28.12 per hour, depending on experience, location, and employer.

What is a 988 chat?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

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988 Chat jobs near you
Infographic showing various 988 Chat job openings in the United States as of August 2026, with employment types broken down into 54% Full Time, 13% Part Time, and 33% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

988 Mental Health Counselor (Part-time)

Helpline Center, Inc

Sioux Falls, SD • On-site

Part-time

Re-posted 6 days ago

Job description

Description:

This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Mental Health Counselors provide evidence-informed crisis intervention, brief supportive counseling, suicide prevention, information & referral and follow-up services to individuals who contact the Helpline Center through 988 in emotional distress, with substance use issues or with suicidal ideation. Counselors interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to practice a wide range of clinical skills, and knowledge of the expanding field of behavioral health.


Schedule: Primarily evenings (weekday and weekend). Ideally a Saturday and/or Sunday evening along with one to two nights a week.

Requirements:


  • Master’s Degree in counseling, social work, psychology, or related field required.
  • Additional experience working in mental health counseling or mental health crisis strongly preferred.
  • Applicants must be comfortable working independently and as part of a team in a collegial group environment.
  • Strong oral and written language skills.
  • Working knowledge of computers and software programs, proficient keyboarding skill
  • Offers of employment contingent upon acceptable background check