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Helper 988 Chat Jobs (NOW HIRING)

FirstLink

Manager, 988 Lifeline

Fargo, ND · On-site

$26/hr

... via phone, chat, and text. As our 988 Manager, you'll lead and develop a team of 988 Crisis ... In this role, you'll ensure every person reaching out for help receives compassionate, evidence ...

FirstLink

Manager, 988 Lifeline

Fargo, ND

$26/hr

... via phone, chat, and text. As our 988 Manager, you'll lead and develop a team of 988 Crisis ... In this role, you'll ensure every person reaching out for help receives compassionate, evidence ...

FirstLink

Manager, 988 Lifeline

Fargo, ND · On-site

$25/hr

... via phone, chat, and text. As our 988 Manager, you'll lead and develop a team of 988 Crisis ... In this role, you'll ensure every person reaching out for help receives compassionate, evidence ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ... Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND

$21/hr

... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ... FirstLink is committed to helping team members grow professionally through certification ...

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All JobsHelper 988 Chat Jobs

Helper 988 Chat information

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How much do helper 988 chat jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for helper 988 chat in the United States is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 988 Chat Helper, and why are they important?

To thrive as a 988 Chat Helper, you need a solid understanding of crisis intervention, active listening, and mental health support, usually supported by relevant training or certification in crisis response. Familiarity with chat-based communication platforms, documentation systems, and protocols for risk assessment is typically required. Exceptional empathy, strong communication skills, and emotional resilience set top performers apart in this role. These skills are crucial for providing immediate, effective support to individuals in crisis and ensuring their safety and well-being.

What is a Helper 988 Chat?

A Helper 988 Chat is a trained individual who provides support through the 988 Suicide & Crisis Lifeline's chat platform. They assist people experiencing emotional distress, mental health struggles, or suicidal thoughts by offering compassionate listening, crisis intervention, and resources for ongoing support. Helpers work to ensure that every person who reaches out feels heard, safe, and connected to the help they need.

What is the difference between Helper 988 Chat vs Customer Service Representative?

AspectHelper 988 ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training for chat supportHigh school diploma; often additional customer service training
Work EnvironmentRemote or call center; online chat platformOffice or remote; phone and in-person interactions
Industry UsageCustomer support via online chat in various sectorsCustomer support across multiple industries, including retail and telecom
Search & Comparison IntentUnderstanding chat support roles and requirementsComparing customer service roles and responsibilities

The Helper 988 Chat role primarily involves providing online support through chat platforms, often requiring basic customer service skills and training. Customer Service Representatives may handle calls, emails, or in-person interactions, with similar credential requirements. While both roles focus on assisting customers, Helper 988 Chat is specialized for digital communication, whereas Customer Service Representatives may work across multiple channels.

What are some common challenges faced by a Helper 988 Chat specialist, and how can I prepare for them?

As a Helper 988 Chat specialist, one of the main challenges is managing emotionally intense conversations, often with individuals experiencing crisis or distress. You may encounter situations that require quick thinking, empathy, and adherence to protocols to ensure the safety of the person you're assisting. Preparing for this role involves developing strong active listening skills, emotional resilience, and familiarity with de-escalation techniques. Ongoing training, regular supervision, and peer support are typically provided to help you manage these challenges and maintain your well-being.
What cities are hiring for Helper 988 Chat jobs? Cities with the most Helper 988 Chat job openings:
What are the most commonly searched types of 988 Chat jobs? The most popular types of 988 Chat jobs are:
What states have the most Helper 988 Chat jobs? States with the most job openings for Helper 988 Chat jobs include:
Helper 988 Chat jobs near you

988 Text and Chat Supervisor (11591)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$26 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

988 Text and Chat Supervisor   
Remote
$27.00-$28.50 Hourly  
Part- Time| Shifts: 3:00PM-11:00PM and 11:00PM-7:00AM| Every other weekend

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

The 988 Text and Chat Supervisor oversees a team of crisis counselors who provide immediate, confidential support via text and chat for individuals experiencing emotional distress or suicidal crisis. This leadership role ensures high-quality, trauma-informed services, supervises staff performance, manages risk, and supports operational goals to align with 988 Suicide & Crisis Lifeline standards.

Essential Functions

  • Provide real-time supervision, de-escalation assistance, and clinical guidance to text/chat counselors during shifts.
  • Facilitate regular supervision sessions, case consultations, and performance reviews.
  • Support onboarding, training, and continued development of new and current staff.
  • Monitor text and chats for quality, adherence to protocols, and client safety.
  • Track key performance indicators
  • Ensure accurate documentation and timely completion of required reports.
  • Assist in managing high-risk or complex situations, including imminent risk of harm to self or others.
  • Uphold 988 standards
  • Maintain schedules and ensure adequate staffing coverage for shifts.

Qualifications

Education & Credentials: 

  • Bachelor’s Degree in Counseling, Psychology, or related field (or bachelor’s with equivalent crisis experience)Experience: 
  • 2+ years of experience in crisis intervention or mental health services
  • 1+ year of supervisory or leadership experience.

  • Why Join CarePoint Response

    Make a direct impact in clients’ recovery journey.
    Medical, Dental, and Vision Insurance.
    403(b) Retirement Plan.
    Generous PTO – Vacation, Sick, Personal, and Holidays.
    Tuition Reimbursement & Professional Development Support.
    Be part of an innovative, mission-driven team transforming behavioral health care.

Apply