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Helper 988 Chat Jobs in Michigan (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

  • PTO

At Common Ground, we help individuals and families who are experiencing crises of any kind, from ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

  • PTO

At Common Ground, we help individuals and families who are experiencing crises of any kind, from ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

  • PTO

At Common Ground, we help individuals and families who are experiencing crises of any kind, from ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

At Common Ground, we help individuals and families who are experiencing crises of any kind, from ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

  • PTO

At Common Ground, we help individuals and families who are experiencing crises of any kind, from ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

All JobsHelper 988 Chat JobsHelper 988 Chat Jobs in Michigan

Helper 988 Chat information

What are the key skills and qualifications needed to thrive as a Helper 988 Chat, and why are they important?

To thrive as a 988 Chat Helper, you need a solid understanding of crisis intervention, active listening, and mental health support, usually supported by relevant training or certification in crisis response. Familiarity with chat-based communication platforms, documentation systems, and protocols for risk assessment is typically required. Exceptional empathy, strong communication skills, and emotional resilience set top performers apart in this role. These skills are crucial for providing immediate, effective support to individuals in crisis and ensuring their safety and well-being.

What is a Helper 988 Chat?

A Helper 988 Chat is a trained individual who provides support through the 988 Suicide & Crisis Lifeline's chat platform. They assist people experiencing emotional distress, mental health struggles, or suicidal thoughts by offering compassionate listening, crisis intervention, and resources for ongoing support. Helpers work to ensure that every person who reaches out feels heard, safe, and connected to the help they need.

What is the difference between Helper 988 Chat vs Customer Service Representative?

AspectHelper 988 ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training for chat supportHigh school diploma; often additional customer service training
Work EnvironmentRemote or call center; online chat platformOffice or remote; phone and in-person interactions
Industry UsageCustomer support via online chat in various sectorsCustomer support across multiple industries, including retail and telecom
Search & Comparison IntentUnderstanding chat support roles and requirementsComparing customer service roles and responsibilities

The Helper 988 Chat role primarily involves providing online support through chat platforms, often requiring basic customer service skills and training. Customer Service Representatives may handle calls, emails, or in-person interactions, with similar credential requirements. While both roles focus on assisting customers, Helper 988 Chat is specialized for digital communication, whereas Customer Service Representatives may work across multiple channels.

What are some common challenges faced by a Helper 988 Chat specialist, and how can I prepare for them?

As a Helper 988 Chat specialist, one of the main challenges is managing emotionally intense conversations, often with individuals experiencing crisis or distress. You may encounter situations that require quick thinking, empathy, and adherence to protocols to ensure the safety of the person you're assisting. Preparing for this role involves developing strong active listening skills, emotional resilience, and familiarity with de-escalation techniques. Ongoing training, regular supervision, and peer support are typically provided to help you manage these challenges and maintain your well-being.
Helper 988 Chat jobs near you

988 Crisis Specialist

Common Ground

Pontiac, MI • On-site

Full-time, Part-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

 

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org 

View the full job description here: 988 Crisis Specialist Job Description.pdf