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How much do 988 chat jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for 988 chat in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $28.12 per hour, depending on experience, location, and employer.

What is a 988 Chat job?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 Chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 Chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

More about 988 Chat jobs
What cities are hiring for 988 Chat jobs? Cities with the most 988 Chat job openings:
What are the most commonly searched types of 988 Chat jobs? The most popular types of 988 Chat jobs are:
What states have the most 988 Chat jobs? States with the most job openings for 988 Chat jobs include:
What job categories do people searching 988 Chat jobs look for? The top searched job categories for 988 Chat jobs are:
988 Chat jobs near you
Infographic showing various 988 Chat job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 33% Part Time, and 8% Contract. Highlights an 82% In-person, 3% Hybrid, and 15% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.
Team Leader - 988 Lifeline Program

Team Leader - 988 Lifeline Program

Northwestern Counseling & Support Services

Saint Albans, VT • On-site

$30 - $32/hr

Full-time

Medical, Dental, Retirement

Posted 12 days ago

Job description

At NCSS, our 988 Lifeline program provides immediate, compassionate support to individuals in crisis. As one of only two 988 Lifeline centers in Vermont, we connect with people through phone, chat, and text ensuring no one has to navigate a crisis alone.
We're seeking a Team Leader who combines strong clinical skills with a collaborative leadership style. In this role, you'll lead a team that provides direct crisis support and guiding day-to-day operations of the 988 Lifeline program. You'll work closely with law enforcement, emergency responders, internal teams, and community partners to coordinate effective responses, while supporting and supervising staff and interns.
You'll also help ensure the program runs smoothly behind the scenes managing scheduling and coverage, reviewing documentation, supporting staff training and performance, and tracking data required by statewide partners. In collaboration with the Community Mental Health Services Division Director, you may also assist with broader program outcomes.
In this role, you will:
  • Provide 988 Lifeline support via phone, chat, and text
  • Help lead daily operations, including scheduling and team support
  • Supervise, train, and mentor staff and interns
  • Collaborate with emergency services and community partners
  • Support quality assurance and required data tracking
  • May include covering 988 shifts - evenings and weekends - as needed.

This is a meaningful opportunity to lead a dedicated team while making a real-time impact in the lives of those in crisis.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Master's Degree
Valid license (Licensed Mental Health Counselor, Licensed Social Worker or Licensed Psychologist) to practice in the State of Vermont or be licensure eligible.

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