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988 Chat Jobs (NOW HIRING)

GovernmentJobs.com

988 Call Center Specialist - PM

Wheaton, IL · On-site

$16.50 - $20.75/hr

Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text * Work collaboratively and engage individuals contacting 988 ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

MiCAL 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Full and Part-Time Shifts ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Job Title: MiCAL 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Full and ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

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How much do 988 chat jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for 988 chat in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $28.12 per hour, depending on experience, location, and employer.

What is a 988 Chat job?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 Chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 Chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

More about 988 Chat jobs
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988 Chat jobs near you
988 Care Specialist

988 Care Specialist

MHMR of Tarrant County

Fort Worth, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Description
988 Care Specialist
Are you passionate about making a meaningful impact? Join our team, where your expertise will directly contribute to programs that will make a lasting impact.
The 988 Care Specialists provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive listening to individuals who contact the 988 Suicide and Crisis Lifeline in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. 988 Care Specialists interact with individuals over the phone, through SMS text messaging, and/or web chat
Minimum Requirements
Minimum Education: High School Diploma/GED
Preferences: Bilingual; One (1) year experience in behavioral health/substance-use/disability service; An associate degree higher.
License/Certifications: Obtain American Association of Suicidology (AAS) Crisis Worker Certification
Why Choose MHMR as Your Employer
MHMR offers an excellent and competitive benefits package designed to support the wellbeing of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we're a qualifying employer for Student Loan Forgiveness Programs which offers longterm financial relief opportunities for eligible team members.
We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work-life balance, personal wellbeing, and access to resources that help employees thrive both professionally and personally.
We CARE:
  • We Connect People in Our Community
  • We Provide Access to Services
  • We Link People to Resources
  • We Empower People

Our values are based on the following beliefs:
  • Respect for people who are active in planning their services
  • Recovery is a life-long process of better health
  • Success as positive outcomes for each person
  • Participation of people and their families in the process
  • Inclusion in the community through services that promote growth and independence
  • Safe, ethical, and cost-effective services
  • Best practices in current research in medical, psychosocial and organizational fields
  • Collaboration with other organizations for better services
  • Compassion, trauma-informed care, and safety practices including suicide safe care.

For a complete Job Description, detailed qualifications and to apply please contactRecruiting@mhmrtc.org

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