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988 Chat Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Job Title : 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Various Full-Time ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

  • PTO

Job Title : 988 Crisis Specialist Base Pay: $21 hourly + shift differentials Various Full-Time ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

MHMR of Tarrant County

988 Care Specialist

Fort Worth, TX · On-site

  • Medical

  • Retirement

  • PTO

The 988 Care Specialists provide evidence-informed crisis intervention, suicide prevention ... chat. Minimum Requirements Minimum Requirements: Minimum Education: High School Diploma/GED ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

Communication may include calls, text, and/or chat * Offer information on available resources like ... Find out more at View the full here: 988 Crisis Specialist .pdf

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND

$21/hr

Before answering conversations independently, you'll complete comprehensive training that includes the national 988 Lifeline Core Clinical Training, suicide safety assessment, chat and text response ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$20 - $21.50/hr

Before answering conversations independently, you'll complete comprehensive training that includes the national 988 Lifeline Core Clinical Training, suicide safety assessment, chat and text response ...

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988 Chat information

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How much do 988 chat jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 988 chat in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $28.12 per hour, depending on experience, location, and employer.

What is a 988 chat?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

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988 Chat jobs near you
Infographic showing various 988 Chat job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $48,844 per year, or $23.5 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI • On-site, Remote

$21/hr

Full-time

PTO

Posted 11 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org

View the full job description here: 988 Crisis Specialist Job Description.pdf

Employment Type: Full Time and Part Time

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