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988 Chat Jobs in Wisconsin (NOW HIRING)

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Deliver exceptional client support across phone, email, and chat channels * Troubleshoot software and service issues across web, mobile, and desktop applications * Accurately document client ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA ...

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

boelter

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

... EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports. • Efficiently utilize SAP system to enter orders ...

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Excellent hospitality and communication skills through phones and online chat. * Technical understanding of bicycles and bicycle repair. * Comfortable working with multiple computer programs and ...

Barr, Inc.

Associate Inside Sales Rep

Oshkosh, WI · On-site

Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS/text messaging, Microsoft Teams, and other company communication platforms. * Identify customer needs ...

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All Jobs988 Chat Jobs988 Chat Jobs in Wisconsin

988 Chat information

See Wisconsin salary details

$8

$21

$47

How much do 988 chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 988 chat in Wisconsin is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.51 and $25.68 per hour, depending on experience, location, and employer.

What is a 988 chat?

A 988 Chat job involves providing emotional support, crisis intervention, and suicide prevention assistance through online chat services as part of the 988 Suicide & Crisis Lifeline. Chat counselors engage with individuals in distress, assess their needs, and offer resources or referrals to help them navigate their situations. This role requires strong communication skills, empathy, and the ability to remain calm under pressure. Counselors typically receive specialized training to support individuals facing mental health challenges.

What does a typical shift look like for a 988 chat specialist?

As a 988 Chat specialist, your shifts typically involve managing multiple online conversations with individuals experiencing emotional distress or crisis, using structured protocols to provide real-time support and resources. You may collaborate virtually with supervisors and team members for escalations, debriefings, or case reviews, and keep detailed, accurate records after each chat. While most work is performed remotely or in emergency call centers, the role requires adaptability, focused attention, and periods of high intensity. Regular training and peer meetings are common to support professional development and well-being.

What are the key skills and qualifications needed to thrive in the 988 chat position, and why are they important?

To thrive as a 988 Chat specialist, you need strong crisis intervention skills, active listening abilities, and experience in mental health support, typically backed by relevant training or a background in psychology, social work, or counseling. Familiarity with secure chat platforms, crisis management software, and compliance with confidentiality regulations such as HIPAA is essential. Exceptional emotional intelligence, resilience, and clear written communication set candidates apart. These competencies ensure effective, compassionate support for individuals in crisis and contribute to positive outcomes during high-stress situations.

What are popular job titles related to 988 Chat jobs in Wisconsin?

For 988 Chat jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching 988 Chat jobs in Wisconsin look for?

The top searched job categories for 988 Chat jobs in Wisconsin are:

What cities in Wisconsin are hiring for 988 Chat jobs?

Cities in Wisconsin with the most 988 Chat job openings:

988 Chat jobs near you
Infographic showing various 988 Chat job openings in Wisconsin as of August 2026, with employment types broken down into 61% Full Time, 13% Part Time, and 26% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $44,601 per year, or $21.4 per hour.

988 Lifeline Counselors - In-person or Remote

Family Services of Northeast Wisconsin Inc.

Green Bay, WI • On-site, Remote

Full-time

Re-posted yesterday

Key responsibilities

  • Provide crisis counseling services via phone, text, and chat for consumers experiencing thoughts of suicide or emotional distress.

  • Assess consumer mental health status and coordinate emergency services as needed.

  • Serve as a liaison to facilitate referrals between consumers and other service organizations.

Job description

Are you ready to work for an employer that truly values your contributions and well-being?
At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.
About Family Services
Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.
We're Hiring!
We are seeking full-time 988 Lifeline Counselors to join our team. This position is responsible for providing high quality, comprehensive crisis counseling services over the phone, text, and chat for consumers who reach out experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress.
This position is available in-person and remote, with current shift openings for afternoons, evenings, and overnights. Remote candidates must reside in the State of Wisconsin. In-person candidates work from our Brown County location. Team members work 11-hour shifts on a 2-2-3 rotation, enjoying every other three-day weekend off! 988 Wisconsin Lifeline services are available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year. Enjoy a shift differential while working 2nd, 3rd and all Weekend shifts.
Key Responsibilities
  • Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
  • Provide 24-hour crisis intervention services by telephone, text, or chat.
  • Assess consumer mental health status and coordinate emergency services.
  • Provide in-depth professional evaluations and assessments.

Qualifications and Requirements per DHS 34:
Minimum Education: Bachelor's degree in relevant area of human services or equivalent work experience providing a minimum of 4 years of mental health services total.
Preferred: N/A
Preferred Education: Minimum of 1 year of combined experience providing mental health services
Preferred Education: N/A
Skills and Competencies:
  • A working knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
  • Time management skills and the ability to meet work demands on an independent basis.
  • Ability to establish and maintain relationships within and outside the agency in a professional manner.
  • Maintain separation from client feelings or crisis to ensure healthy boundaries and maintain the ability to problem solve.

Minimum Requirements to Work Remotely:
  • Remote workers must reside in the State of Wisconsin; work for 988 must only occur while in the State of Wisconsin.
  • Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding)
  • Remote workers must provide a high-speed internet report verifying high-speed internet services.

Apply