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How much do 911 communications jobs pay per year?

As of Sep 15, 2026, the average yearly pay for 911 communications in the United States is $72,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a 911 communications operator?

911 Communications refers to the system and professionals responsible for receiving emergency calls and dispatching appropriate public safety services, such as police, fire, or emergency medical teams. 911 communications specialists, often called dispatchers, play a critical role in gathering vital information from callers and coordinating rapid emergency response. They use advanced technology to track locations, provide instructions, and ensure help arrives as quickly as possible. These professionals must remain calm under pressure and communicate clearly to save lives and protect communities.

What are some common challenges faced by 911 communications professionals, and how can new hires prepare for them?

911 Communications professionals often encounter high-pressure situations, including handling multiple emergency calls simultaneously and managing distressed or panicked callers. New hires can prepare by developing strong multitasking and active listening skills, as well as learning techniques for staying calm under stress. Regular training and mentorship from experienced dispatchers are typically provided to help new team members acclimate and build confidence in their abilities.

What are the key skills and qualifications needed to thrive as a 911 communications operator, and why are they important?

To thrive as a 911 Communications Operator, you need excellent multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with many agencies requiring specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency notification protocols is typically essential. Exceptional communication, emotional resilience, and calmness under pressure are soft skills that distinguish top performers in this role. These skills ensure rapid, accurate response to emergencies, leading to better outcomes for callers and first responders.

How long does it take to become a 911 communications specialist?

Becoming a 911 communications specialist typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass a certification exam and develop skills in emergency dispatch, communication, and use of dispatch software before starting the role.

How much do 911 Communications make?

911 Communications operators typically earn an average salary ranging from $35,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced dispatchers with specialized training can earn higher wages, often working in high-stress environments that require strong communication skills and knowledge of emergency protocols.

Is it hard to get a job as a 911 communications?

Getting a job as a 911 dispatcher or communications officer can be competitive and typically requires passing a written exam, background check, and training certification. Candidates often need strong communication skills, the ability to handle stressful situations, and sometimes prior experience or relevant certifications. The hiring process may also include interviews and physical assessments, making it a challenging but attainable career path for qualified applicants.
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What are the most commonly searched types of 911 Communications jobs?

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What states have the most 911 Communications jobs?

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911 Communications jobs near you
Infographic showing various 911 Communications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $72,826 per year, or $35 per hour.

911 Communications Officer - Part Time

Juneau, WI • On-site

Dodge Company
See more jobs at Dodge Companyexternal

$26.32 - $28.97/hr

Part-time

Re-posted 23 days ago

Dodge rating

5.1

Company rating: 5.1 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

Job description

Status: Part Time, Non-Exempt
Starting Wage Range: $26.32/hr. - $28.97/hr.Position Open Until Filled Please submit Cover Letter & Resume with application
*Hours vary: days/nights/weekends*
ESSENTIAL FUNCTIONS
  1. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, fire, emergency medical, or other service; determines nature and location of emergency, determines priorities, and dispatches necessary emergency units in accordance with established procedures.
  2. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
  3. Maintains contact with all units on duty; maintains status and location of law enforcement, and fire units.
  4. Monitors activities of office staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.
  5. Inquires, enters, updates, interprets, verifies, receives, and disseminates information from National, State, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, and restraining orders; monitors several complex public safety radio frequencies.
  6. Operates public safety communications systems, radio dispatch consoles, and other associated equipment.
  7. Maintains contact with callers when required.
  8. Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
  9. Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
  10. Answers non-emergency calls for assistance.
  11. Creates and maintains accurate record and transactions and enters into the RMS, providing documentation for all events and occurrences within the Communications Center.
  12. Interprets messages, analyzes distances and time periods, and communicate the same to others.
  13. Assists with training, direction, coordination, and evaluation of the activities of trainees.
  14. Provides needed backup to other staff members during periods of absence and during peak workloads as directed.
  15. Other duties as assigned.

REQUIRED JOB COMPETENCIES
  • Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
  • Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
  • Ability to learn other agencies working in conjunction with 911 system.
  • Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.
  • Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
  • Ability to establish and maintain accurate records of assigned activities and operations.
  • Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
  • Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
  • Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
  • Ability to think quickly, maintain self-control, and adapt to stressful situations.
  • Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
  • Ability to perform mathematical calculations required of this position.
  • Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
  • Skill in researching and understanding complex written materials.
  • Ability to prepare and maintain accurate and concise records and reports.
  • Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
  • Ability to handle sensitive interpersonal situations calmly and tactfully.
  • Ability to maintain confidentiality and professionalism at all times.
  • Ability to maintain effective working relationships with individuals within and outside the organization.
  • Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.
  • Ability to work the allocated hours of the position and respond after hours as needed.
  • The employee must have the ability to testify in court as a credible and trustworthy witness.

PHYSICAL AND WORK ENVIRONMENT
  • This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
  • Work has standard vision requirements.
  • Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
  • Hearing is required to perceive information at normal spoken word levels.
  • Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
  • Work has no exposure to environmental conditions.
  • Work is generally in a moderately noisy office setting (e.g. business office, light traffic).
  • May require communicating with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Accessibility Accommodation for Applicants
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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