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911 Communications Director Jobs (NOW HIRING)

Brazoria County

Communications Director

Angleton, TX · On-site

$49.77 - $52.80/hr

Description JOB SUMMARY - The Communications Director plans, directs, and manages all operations of ... 911 operations) Minimum of 1-3 years of supervisor or command-level experience within a ...

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How much do 911 communications director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for 911 communications director in the United States is $102,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What does a 911 communications director do?

A 911 Communications Director oversees the operations of a public safety communications center, ensuring that emergency calls are efficiently and accurately handled. They manage staff, develop policies, implement training programs, and coordinate with other emergency services such as police, fire, and medical teams. Their role is crucial in maintaining effective communication during emergencies, ensuring public safety, and complying with local, state, and federal regulations.

What are some common challenges faced by a 911 communications director, and how can they be effectively addressed?

A 911 Communications Director often faces challenges such as managing high-stress situations, ensuring adequate staffing levels, and maintaining up-to-date technology. To address these, it's important to foster strong team communication, provide regular training, and implement effective stress management programs. Directors also collaborate closely with local law enforcement and emergency services to streamline operations and improve response times, which requires strong leadership and adaptability.

What are the key skills and qualifications needed to thrive as a 911 communications director, and why are they important?

To thrive as a 911 Communications Director, you need strong leadership abilities, in-depth knowledge of emergency communication protocols, and typically a degree in public safety, criminal justice, or a related field. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and certifications such as APCO or NENA are commonly required. Excellent decision-making, crisis management, and interpersonal skills set outstanding directors apart. These skills ensure efficient emergency response, staff coordination, and public safety in high-pressure situations.

What is the difference between 911 Communications Director vs 911 Dispatcher?

Aspect911 Communications Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, and develops policiesHandles incoming emergency calls, dispatches first responders, and provides assistance to callers
Required CredentialsTypically requires a high school diploma or GED, emergency communication certifications, and leadership experienceHigh school diploma or GED, emergency telecommunicator certification often preferred
Work EnvironmentOffice setting within emergency communication centers, supervisory duties involvedEmergency call centers, working in shifts, handling high-stress situations

While both roles are vital in emergency response, the 911 Communications Director focuses on management and policy, whereas the 911 Dispatcher handles direct communication with callers and responders. The director oversees operations, while dispatchers execute the day-to-day emergency calls and dispatching tasks.

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What are popular job titles related to 911 Communications Director jobs?

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911 Communications Director jobs near you
Infographic showing various 911 Communications Director job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $102,257 per year, or $49.2 per hour.

911 Communications Specialist

Loveland, CO • On-site

City of Loveland
See more jobs at City of Lovelandexternal

$33.91/hr

Full-time

Re-posted 29 days ago

City Of Loveland (Colorado) rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Do you have a desire to help others? Do you have the ability to make quick decisions under pressure?
Do you want a challenging, yet rewarding career?
The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Rescue Authority, Berthoud Fire Protection District, Thompson Valley EMS and other contracted agencies.
To view additional police department specific benefits: https://www.lovelandpd.org/about/join-the-lpd
Selection Timeline:
  • Position Open Until Filled
  • CritiCall Testing: Invite only
  • Pre-Interview Questionnaire: All due via email by Friday, September 11th 2026 at 0800 MST
  • Oral Board Interviews: Tuesday September 15th, 2026
  • Executive Interviews: Wednesday September 16th, 2026
  • Backgrounds: TBD
  • Tentative Start Date: TBD

HIRING SALARY $33.9074/ hour
Entry Level: $33.9074 per hour
*BONUS* $500 upon completion of training and $500 upon one year anniversary
Lateral Transfers:
To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months. If you are considered a lateral, please refer to the Lateral 911 Communications Specialist posting, and submit your application there.
OUR POSITION
  • Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions.
  • Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
  • Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
  • Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
  • Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
  • Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
  • Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.

OTHER DUTIES:
  • Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
  • Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
  • Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
  • Complete special reports, projects and other administrative assignments as required.
  • Operate a manual dispatching system when automatic systems are not functioning or when necessary.
  • Perform other related duties as required and assigned.
  • May require unrestricted mandatory overtime. 24-hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.

OUR CANDIDATE
High School Diploma or GED required.
One (1) year of previous public safety dispatching preferred.
Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.
WORKING ENVIRONMENT
Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively.
Material and Equipment Used:
Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment.
This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.
APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.
The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.
Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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