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911 Communications Supervisor Jobs (NOW HIRING)

City of Ottumwa

911 Communications Specialist

Ottumwa, IA

$50K - $66K/yr

... of 911 Communications Specialist. This civilian role plays a vital part in the safety of our ... supervisor to ensure effective and timely emergency response. The City of Ottumwa is an Equal ...

City of Roanoke, VA

911 Communications Officer

Roanoke, VA · On-site

$50K/yr

... 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment ... Paid leave is time off from work available for use by an employee upon approval by supervisor. The ...

City Of Roswell

911 Communications Officer

Roswell, GA · On-site

$21.66 - $34.65/hr

Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of ... Communicates with supervisor, employees, other departments, the public, and other individuals as ...

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911 Communications Supervisor information

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$41K

$85.9K

$145.5K

How much do 911 communications supervisor jobs pay per year?

As of Jul 16, 2026, the average yearly pay for 911 communications supervisor in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by 911 Communications Supervisors, and how are they addressed?

911 Communications Supervisors often face challenges like managing stressful or high-volume situations, handling technical issues with dispatch systems, and ensuring clear communication among staff and with field responders. To address these challenges, supervisors receive specialized training in crisis management, develop strong protocols for shift coordination, and maintain close working relationships with both dispatchers and first responders. Many agencies also prioritize ongoing professional development and peer support systems to help supervisors navigate these pressures. By fostering a supportive and well-organized environment, supervisors can maintain team morale and a high standard of emergency service delivery.

What is a 911 Communications Supervisor job?

A 911 Communications Supervisor oversees emergency dispatch operations, ensuring efficient response to emergency calls. They manage and train dispatch staff, coordinate with emergency services, and uphold policies and procedures. Additionally, they monitor performance, handle escalated situations, and implement improvements to enhance emergency response efficiency.

What are the key skills and qualifications needed to thrive in the 911 Communications Supervisor position, and why are they important?

Succeeding as a 911 Communications Supervisor requires leadership abilities, in-depth knowledge of emergency dispatch procedures, and prior experience as a dispatcher or call taker, often supported by certifications such as APCO or NENA. Familiarity with Computer-Aided Dispatch (CAD) systems, radio consoles, and incident management software is vital to oversee real-time operations. Strong interpersonal, conflict resolution, and decision-making skills help supervisors manage high-pressure situations and lead diverse teams effectively. These competencies ensure public safety, reliable emergency response, and team cohesion in a critical, fast-paced environment.

More about 911 Communications Supervisor jobs
What cities are hiring for 911 Communications Supervisor jobs? Cities with the most 911 Communications Supervisor job openings:
What are the most commonly searched types of 911 Communications Supervisor jobs? The most popular types of 911 Communications Supervisor jobs are:
What states have the most 911 Communications Supervisor jobs? States with the most job openings for 911 Communications Supervisor jobs include:
What job categories do people searching 911 Communications Supervisor jobs look for? The top searched job categories for 911 Communications Supervisor jobs are:
911 Communications Supervisor jobs near you
Infographic showing various 911 Communications Supervisor job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 75% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.
911 Communications Supervisor

911 Communications Supervisor

Grady Memorial Hospital

Atlanta, GA

Other

Posted 16 days ago

Job description

SUMMARY 
In accordance with the Grady Health System Policies and Procedures and the EMS Department Operational Manual, to coordinate all aspects of the 911 Communications Division Training Section. Responsible for the development, organization, and implementation of education and training programs for new hires and staff continuing education. To ensure that the department's mission, core values, and clinical standards of care are maintained through the training and continuing education of employees. Will coordinate with Operations Manager to provide oversight of new employee and current employees who are involved in the training process. To act as a role model, demonstrate leadership skills and a high level of clinical competence. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, visitors, physicians and vendors.
QUALIFICATIONS 

  • High School Diploma or GED required
  • Minimum of 1 year Supervisor/Management experience required
  • Two years of experience working in high volume 911 center required
  • Minimum of 2 years instructional experience required
  • American Heart Association Provider (BasicLifeSsupport) certification required
  • EMD Instructor within one year of employment and ETC Instructor within six months status via NAED
  • Valid Driver's License required and maintains an acceptable MVR according to departmental standards once employed
  • Must demonstrate excellent verbal and written communication skills
  • MS Office proficiency required
  • Must be insurable by the departmental provider at the standard rate
  • Associate Degree preferred
  • Paramedic certification preferred
  • Instructor certification for AQUA and ED-Q preferred

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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