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911 Communications Supervisor Jobs (NOW HIRING)

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Communications Supervisor or senior leader. * Performs related duties as assigned. Typical ...

Austintexas

911 Call Taker I

Brookings, SD

$24.76 - $26.83/hr

Operates 911 communications equipment to monitor and determine the exact nature of each request for ... Responsibilities - Supervisor and/or Leadership Exercised: * None. Knowledge, Skills, and Abilities:

New

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Management Division: 911 Communications Opening Date: 07/30/2026 Closing Date: 8/21/2026 ... Reports to the assigned 9-1-1 Shift Supervisor. Duties and Responsibilities or Knowledge, Skills ...

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Management Division: 911 Communications Opening Date: 07/30/2026 Closing Date: 8/21/2026 ... Reports to the assigned 9-1-1 Shift Supervisor. Duties and Responsibilities or Knowledge, Skills ...

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Management Division: 911 Communications Opening Date: 07/30/2026 Closing Date: 8/21/2026 ... Reports to the assigned 9-1-1 Shift Supervisor. Duties and Responsibilities or Knowledge, Skills ...

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911 Communications Supervisor information

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$41K

$85.9K

$145.5K

How much do 911 communications supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for 911 communications supervisor in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by 911 communications supervisors, and how are they addressed?

911 Communications Supervisors often face challenges like managing stressful or high-volume situations, handling technical issues with dispatch systems, and ensuring clear communication among staff and with field responders. To address these challenges, supervisors receive specialized training in crisis management, develop strong protocols for shift coordination, and maintain close working relationships with both dispatchers and first responders. Many agencies also prioritize ongoing professional development and peer support systems to help supervisors navigate these pressures. By fostering a supportive and well-organized environment, supervisors can maintain team morale and a high standard of emergency service delivery.

What is a 911 communications supervisor?

A 911 Communications Supervisor oversees emergency dispatch operations, ensuring efficient response to emergency calls. They manage and train dispatch staff, coordinate with emergency services, and uphold policies and procedures. Additionally, they monitor performance, handle escalated situations, and implement improvements to enhance emergency response efficiency.

What are the key skills and qualifications needed to thrive as a 911 communications supervisor?

Succeeding as a 911 Communications Supervisor requires leadership abilities, in-depth knowledge of emergency dispatch procedures, and prior experience as a dispatcher or call taker, often supported by certifications such as APCO or NENA. Familiarity with Computer-Aided Dispatch (CAD) systems, radio consoles, and incident management software is vital to oversee real-time operations. Strong interpersonal, conflict resolution, and decision-making skills help supervisors manage high-pressure situations and lead diverse teams effectively. These competencies ensure public safety, reliable emergency response, and team cohesion in a critical, fast-paced environment.

More about 911 Communications Supervisor jobs
What cities are hiring for 911 Communications Supervisor jobs? Cities with the most 911 Communications Supervisor job openings:
What are the most commonly searched types of 911 Communications Supervisor jobs? The most popular types of 911 Communications Supervisor jobs are:
What states have the most 911 Communications Supervisor jobs? States with the most job openings for 911 Communications Supervisor jobs include:
What job categories do people searching 911 Communications Supervisor jobs look for? The top searched job categories for 911 Communications Supervisor jobs are:
911 Communications Supervisor jobs near you
Infographic showing various 911 Communications Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

911 Dispatch Lead

Summit County, CO

Frisco, CO • On-site

$39.62 - $55.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Salary: $39.62 - $55.47 Hourly
Location : Frisco, CO
Job Type: Regular Full-Time
Department: 911 Center
Opening Date: 05/15/2026
Closing Date: Continuous
Description
Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents. Provides training, leadership, mentorship, and expertise to dispatch staff, dispatch center leadership, and partner agencies. Dispatch Leads provide on-shift leadership, coaching, floor supervision in the absence of a supervisor, and support for trainees and staff during day-to-day and high-priority operational situations.
Examples of Duties
  • Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures. May be required to take over complex calls or situations.
  • Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
  • Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
  • Recognized expert on departmental policies and procedures and coaches others on their application to ensure consistency in operations.
  • Demonstrates proficiency with all required equipment. Performs basic troubleshooting and provides guidance to others on appropriate equipment use and care.
  • Performs Emergency Medical Dispatch (EMD) functions; relays information to callers to provide immediate medical assistance to patients or victims.
  • Demonstrates the ability to function independently, problem solve, identify appropriate resources, and provide coaching to others regarding operational issues.
  • Participates in and/or leads ongoing projects within the dispatch center.
  • Performs Quality Assurance (QA) / Quality Improvement (QI) functions as assigned.
  • Assists with on-call coverage and administration of the on-call process.
  • Coordinates ride-along and sit-along programs, including scheduling, administration, and troubleshooting.
  • Serves as a mentor to dispatch staff and assists with coordination of the Mentor Program.
  • Provides on-shift leadership and coaching to dispatch personnel and floor supervision in the absence of a Communications Supervisor or senior leader.
  • Performs related duties as assigned.

Typical Qualifications
  • Typical Qualifications
  • High school graduate or equivalent.
  • Able to pass a criminal background investigation.
  • Maintenance of all Dispatch II training and certifications.
  • Fully proficient as a Communications Training Officer (CTO) and regularly trains new employees.
  • Complete EMD-Q Certification.
  • Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training from approved course lists.
  • At least two (2) full years of Dispatch I experience within Summit County or equivalent experience from another agency.
  • Demonstrated knowledge of Cyber Security principles and practices.
  • Able to work 40 hours per week of varied shifts, including holidays, weekends, rotating shifts, mandatory overtime, and standby coverage during critical staffing situations.
  • All positions are subject to a pre-employment criminal background check and require proof of citizenship or authorization for employment in the U.S.

Supplemental Information
This position requires high attention to detail, strong leadership, emotional intelligence, and the ability to thrive in a fast-paced emergency communications environment. Candidates must possess the ability to mentor staff, manage multiple priorities simultaneously, and problem solve under pressure.
Please illustrate these traits by completing:
1. The job application (do not leave any fields blank).
2. A cover letter detailing how your qualifications meet each of the minimum requirements and, if applicable, desired qualifications.
3. A Memorandum of Interest which answers each of the following questions:
  • Why do you want to be a Lead Dispatcher?
  • As leaders, it is important to feel connected to the work we do and the programs we manage. As a Lead Dispatcher, what contributions or attributes will you bring to the team?
  • If you had the power to change one thing about SC911, what would it be and how would you go about changing it?
  • You're on console with a Dispatcher I and you overhear them taking a call with an agitated RP. The dispatcher becomes frustrated and argumentative with the caller. When the dispatcher gets off the line, what would you do?

For questions regarding the position, please email the Deputy Director at Trina.Dummer@summitcountyco.gov.
All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.
Equal Opportunity Employer
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page

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