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911 Communications Supervisor Jobs (NOW HIRING)

City of East Point

Communications Manager

Atlanta, GA · On-site

$68K - $106K/yr

Ability to plan and manage operations of a 911 communications center. Supervisory Controls: Work is performed under the direct supervision of the Support Services Division Commander. Guidelines:

Blue Earth County

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

DESCRIPTION Under the direct supervision of the Communications Center Administrator, the 911 ... Communicates and interacts effectively and respectfully with colleagues, supervisors ...

Blue Earth County, MN

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

This position is responsible for coordinating incoming 911 communications and other activities to ... Communicates and interacts effectively and respectfully with colleagues, supervisors ...

City of Salina, KS

911 Dispatcher

Salina, KS · On-site

$46K - $48K/yr

Lead Dispatcher, Communications Supervisor On-the-Job Training: Training for the 911 Dispatcher position is conducted by seasoned professionals, offering a thorough introduction to emergency ...

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911 Communications Supervisor information

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$41K

$85.9K

$145.5K

How much do 911 communications supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for 911 communications supervisor in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by 911 communications supervisors, and how are they addressed?

911 Communications Supervisors often face challenges like managing stressful or high-volume situations, handling technical issues with dispatch systems, and ensuring clear communication among staff and with field responders. To address these challenges, supervisors receive specialized training in crisis management, develop strong protocols for shift coordination, and maintain close working relationships with both dispatchers and first responders. Many agencies also prioritize ongoing professional development and peer support systems to help supervisors navigate these pressures. By fostering a supportive and well-organized environment, supervisors can maintain team morale and a high standard of emergency service delivery.

What is a 911 communications supervisor?

A 911 Communications Supervisor oversees emergency dispatch operations, ensuring efficient response to emergency calls. They manage and train dispatch staff, coordinate with emergency services, and uphold policies and procedures. Additionally, they monitor performance, handle escalated situations, and implement improvements to enhance emergency response efficiency.

What are the key skills and qualifications needed to thrive as a 911 communications supervisor?

Succeeding as a 911 Communications Supervisor requires leadership abilities, in-depth knowledge of emergency dispatch procedures, and prior experience as a dispatcher or call taker, often supported by certifications such as APCO or NENA. Familiarity with Computer-Aided Dispatch (CAD) systems, radio consoles, and incident management software is vital to oversee real-time operations. Strong interpersonal, conflict resolution, and decision-making skills help supervisors manage high-pressure situations and lead diverse teams effectively. These competencies ensure public safety, reliable emergency response, and team cohesion in a critical, fast-paced environment.

More about 911 Communications Supervisor jobs
What cities are hiring for 911 Communications Supervisor jobs? Cities with the most 911 Communications Supervisor job openings:
What are the most commonly searched types of 911 Communications Supervisor jobs? The most popular types of 911 Communications Supervisor jobs are:
What states have the most 911 Communications Supervisor jobs? States with the most job openings for 911 Communications Supervisor jobs include:
What job categories do people searching 911 Communications Supervisor jobs look for? The top searched job categories for 911 Communications Supervisor jobs are:
911 Communications Supervisor jobs near you
Infographic showing various 911 Communications Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

Telecomm Officer I - 911 Communications

Greene County Pennsylvania

Waynesburg, PA • On-site

$17.75/hr

Full-time

Medical, Dental, Vision

Re-posted 7 days ago

Job description

Description
COUNTY OF GREENE JOB VACANCY
POSITION: Telecommunicator 1 (Regular Full Time)
DEPARTMENT: 911 Communications
SALARY: $17.75/HR (SEIU Master Unit)
HOURS: Regular Full Time
40 hours per week
(Hours/ Shifts Vary)
BENEFITS: Health, Vision & Dental - First of month following date of hire
All Other Benefits - After 90 day probationary period
Excellent Time-Off Benefits
OVERALL OBJECTIVE OF THE JOB;
To perform work involved with emergency services dispatching from a centralized public safety answering point/communications center.
ESSENTIAL FUNCTIONS OF THE JOB;
  1. Receives training in emergency service response, first aid and communications equipment operations.
  2. Performs in accordance with Greene County Department of Emergency Services/9-1-1 policy, orders and statements of procedures and protocol.
  3. Receives telephone calls from the public concerning emergency and non-emergency situations related to law enforcement, medical, fire, disasters and other related incidents.
  4. Records pertinent information and transmits same to agencies and individuals.

Maintains records and reports of activities. Makes referrals to other public service agencies when appropriate.
  1. May provide pre-arrival instructions to caller, utilizing established protocol and procedure.
  2. Monitors and operates telephones, radios, alarm panels, video monitors, tape recorders, computers and all other equipment located within or controlled by the Department of Emergency Services/9-1-1 facility.
  3. Uses a wide variety of radio frequencies to inform and coordinate activities of participating emergency service agencies.
  4. Maintains a safe working environment and takes care to protect all equipment and materials associated with the Department of Emergency Services /9-1-1 facility.
  5. Assists Department of Emergency Services /9-1-1 during times of natural or man-made disasters that occur in or could affect the population of Greene County.
  6. Provides for general cleanliness and order within the Department of Emergency Services /9-1-1 facility.

OTHER DUTIES OF THE JOB:
  1. Assists in training of new employees.
  2. Suggests improved communications practices.
  3. Performs other reasonably related duties as assigned by the Department of Emergency Services/9-1-1 facility employees operating in a supervisory capacity.
  4. May be asked to give talks or lectures to community groups at the Department of Emergency Services/9-1-1 facility or in the field.

SUPERVISION RECEIVED:
Works under the general supervision of a 911 coordinator, a senior telecommunicator and/or the Department of Emergency Services Director.
SUPERVISION GIVEN:
Performs supervision as required or directed.
WORKING CONDITIONS:
  1. Works indoors in adequate workspace, temperatures, ventilation and lighting.
  2. Requires long periods of sitting, adjusting to changing shifts and days off.
  3. Exposure to a stressful environment, including a window-less, no smoking situation, with little chance for breaks.

PHYSICAL AND MENTAL CONDITIONS:
  1. Must possess ability to record, convey and present information, explain procedures and follow instructions.
  2. Must be able to sit for long periods throughout the workday.
  3. Dexterity requirements range from coordinated movements of fingers/hands for computer work to simple dexterity of feet/legs; torso necessary to carry out duties of the job.
  4. Must be able to pay close attention to details and concentrate on work.
  5. Must be able to work all three shifts; day, afternoon and midnight.

QUALIFICATIONS:
  1. EDUCATION/TRAINING

High School diploma or equivalent. Some computer training and basic typing skills required.
  1. WORK EXPERIENCE

Minimum of two (2) years of clerical experience of progressively responsible nature in an office environment, or any equivalent combination of experience and/or training.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  1. Must possess the ability to gain knowledge of the community, including major facilities highways, streets, landmarks, etc.
  2. Must possess the ability to gain knowledge of various communications and emergency response procedures.
  3. Must possess working knowledge of business English, spelling, grammar, typing skills and computer skills.
  4. Must possess the ability to read maps.
  5. Must possess skills in reading and understanding complex technical documents written in English, such as laws, ordinances, procedures, training manuals, computer printouts, and public safety reports.
  6. Must possess skills in observing, remembering and recording facts, and details such as those contained in oral and written directives, radio communications, and telephone communications.
  7. Must possess the ability to organize and analyze a variety of information and apply selected knowledge, which is learned after employment, in order to decide on an appropriate and reasonable course of action.
  8. Must possess the ability to exercise tact, self-restraint, judgment, and strategy in dealing with a wide variety of people in various emotional states.

HOW TO APPLY:
Interested internal candidates should send a resume and cover letter to the Human Resources Department.
External candidates should complete an online application at www.greenecountypa.gov
In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer.
The County of Greene is an Equal Employment Opportunity Employer.

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