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ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities operate at the highest standards of quality, safety practices, incident response, and preventive maintenance.

GWCCA SET – UP ATTENDANT POSITION SUMMARY

The GWCCA is currently seeking a Full-time Set-Up Attendant to join our team. This position reports to the Facility Operations Supervisor – Set-up and the Facility Manager - Operations and as part of a team, performs a full range of duties required to ensure that GWCCA facilities provide the highest level of safety and customer satisfaction for public and staff use. Set-Up Attendants often perform work in an assigned area that may involve working around other GWWCA staff and/or the public, depending upon assignment. This position may receive only occasional instruction or assistance as new or unusual situations arise and therefore, Set-Up Attendants are expected to be fully aware of the Standard Operation Procedures and policies of the Facility Operations Team.

GWCCA SET – UP ATTENDANT PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The ability to lift 50 pounds or more may be required of this position. Daily shifts will endure various degrees of walking, standing, turning, stooping, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements. This position may require work inside or outside of the building, as needed by events.

GWCCA SET – UP ATTENDANT ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Performs general set up and removal of items for public and private events. This includes tables, chairs, portable stages, and other equipment as assigned.
• Complete installation of table and stage drape and skirting per Standard Operations Procedures.
• Perform event-related tear down tasks including strike and on-site disassembly of tables, chairs, stages, linen, and other equipment as assigned.
• Confirm that all tools and equipment are returned and properly stored after installation/strike.
• Complete shift reports as to departmental and/or interdepartmental requirements as required.
• Adhere to proper dock/loading and security procedures and policies.
• Operate company carts, vans and lifts, adhering to safety procedures.
• Properly pack and handle inventory to protect against damage and deterioration.
• Tag assets based on condition and assist in repairing as needed.
• Perform pick-up and delivery of items to and from vendors and/or properties.
• Maintain tools as issued by GWCCA and report any lost, stolen, or damaged tools.
• Complete all required paperwork, monitor for accuracy and consistency.
• Push equipment carts, air wall panels and staging units, and other equipment as required.
• Ensure that all storage rooms are kept clean and organized per Standard Operations Procedures.
• Reports safety, sanitary, and fire hazards to appropriate supervisor; reports need for maintenance and repairs to appropriate authority, and reports unauthorized individuals, as necessary.
• Observes safe work methods and makes appropriate use of related safety equipment as required.
• Participate in Georgia World Congress Center Authority training programs as required.
• Interact with internal and external customers in a professional manner to ensure customer satisfaction.
• Assume responsibility for equipment assigned (i.e. two-way radios, keys, tapes, etc.).

GWCCA SET – UP ATTENDANT KNOWLEDGE, SKILLS, and ABILITIES

• Follow written and verbal instructions.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Proper use and minor maintenance of hand and power tools, and equipment used in Event Set Up work.
• Basic principles and procedures of record keeping.
• Safe work methods and safety practices.
• Safe driving rules and practices.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and GWCCA staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.
• High degree of integrity, compliance, and self-awareness
• Ability to communicate effectively, prioritize tasks, and manage workload under pressure and with limited resources
• Ability to work an irregular work schedule as required to perform duties and responsibilities including weekends, holidays, and nights. Weekly schedule dependent on event schedule.
• Able to lift up to 50lbs on a consistent basis.

GWCCA SET – UP ATTENDANT EDUCATION AND/OR EXPERIENCE

• Minimum High School Education, GED, or equivalent training enabling the successful demonstration of the skills listed above.
• A minimum of one (1) year experience as a Setup Attendant or comparable of a multi-purpose facility, hotel or related operation is preferred.
• Experience in providing customer service directly to customers is preferred.

GWCCA SET – UP ATTENDANT BENEFITS

Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!