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911 Communication Officer Jobs (NOW HIRING)

Macon-Bibb County, GA

E-911 Communications Officer

GA · On-site

$35K/yr

E-911/E911 Administration Opening Date: 08/17/2026 Closing Date: 9/18/2026 5:00 PM Eastern Summary The E- 911 Communication Officer is responsible for receiving, processing, dispatching, and ...

City of Black Hawk

Communication Officer I

Black Hawk, CO · On-site

$70K - $99K/yr

The City of Black Hawk is currently accepting applications for the position of Communications Officer (Emergency 911 Dispatcher). As a Communications Officer, the employee is responsible for the ...

Klickitat County, WA

Communication Officer

Goldendale, WA · On-site

$52K - $64K/yr

Dispatch Opening Date: 02/06/2026 Basic Job Purpose/Function Communications Officer - 911/Dispatch - Goldendale, WA - Non-Exempt - Full-time - Salary set by the Union, Step 1, $25.17/ Hr. Open until ...

Klickitat County

Communication Officer

Goldendale, WA · On-site

$52K - $64K/yr

Basic Job Purpose/Function Communications Officer - 911/Dispatch - Goldendale, WA - Non-Exempt - Full-time - Salary set by the Union, Step 1, $25.17/ Hr. Open until filled. Receives and prioritizes ...

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How much do 911 communication officer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for 911 communication officer in the United States is $70,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a 911 communication officer?

911 Communication Officers, also known as emergency dispatchers, are professionals responsible for answering emergency calls and dispatching the appropriate public safety services, such as police, fire, and medical assistance. They are trained to calmly and efficiently gather critical information from callers, provide instructions, and coordinate emergency response teams. Their work is essential in ensuring timely and accurate communication during crises. These officers often work in high-stress environments and play a vital role in saving lives and protecting communities.

What are the key skills and qualifications needed to thrive as a 911 communication officer?

To thrive as a 911 Communication Officer, you need strong decision-making skills, the ability to multitask under pressure, and typically a high school diploma or equivalent, with some agencies requiring additional certifications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency response protocols is essential. Exceptional communication, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are vital to ensure fast, accurate emergency response and to provide calm, effective assistance during critical situations.

What are some common challenges faced by 911 communication officers, and how can new hires prepare for them?

911 Communication Officers often face the challenge of managing high-stress situations, such as handling multiple emergency calls simultaneously and making quick decisions under pressure. New hires can prepare by developing strong multitasking abilities, practicing active listening, and learning stress management techniques. Working closely with experienced team members and engaging in regular training can also help new officers build confidence and resilience in the role. Adaptability and clear communication are key to thriving in this fast-paced environment.

What is the difference between 911 Communication Officer vs Emergency Dispatcher?

Aspect911 Communication OfficerEmergency Dispatcher
Required CredentialsCPR certification, communication training, sometimes state-specific certificationsSimilar certifications, often overlapping with communication training
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS agenciesPolice, fire, EMS agencies
Search & ComparisonCommonly compared due to similar roles and responsibilities

Both 911 Communication Officers and Emergency Dispatchers work in emergency call centers, handling urgent calls for police, fire, and EMS services. They often share similar certifications and work environments. The main difference lies in terminology used by different regions or agencies, but their roles are largely interchangeable, focusing on coordinating emergency responses efficiently.

What cities are hiring for 911 Communication Officer jobs?

Cities with the most 911 Communication Officer job openings:

What states have the most 911 Communication Officer jobs?

States with the most job openings for 911 Communication Officer jobs include:

What are popular job titles related to 911 Communication Officer jobs?

For 911 Communication Officer jobs, the most frequently searched job titles are:

911 Communication Officer jobs near you

E-911 Communications Officer

Macon, GA • On-site

Macon-Bibb County Government
Public Administration • 1 - 5K employees
Learn more about Macon-Bibb County Governmentexternal

$35K/yr

Full-time

Posted 29 days ago

Job description

Summary The E- 911 Communication Officer is responsible for receiving, processing, dispatching, and disbursing of emergency and non-emergency information, as pertains to the E-911 Communications Center. Essential Duties and Responsibilities Operates emergency E-911 telecommunications equipment, receives requests for emergency services, and properly records and transfers the request to the appropriate department or dispatch position. Operates radio equipment to dispatch law enforcement, fire, or other personnel and equipment to handle emergencies and other services in the field.

Maintains contact with and coordinates the movement of field emergency response units, maintaining the status of each. Maintains regular contact with police officers in the field to verify their location and ensure that adequate backup is available to respond to emergency calls. Transfers medical calls to ambulance service and verifies if medical emergencies are of a life- threatening nature.

Monitors Emergency Management Agency (EMA) radio traffic. Monitors weather computer system and coordinates the receipt and dissemination of all weather statements. Performs specific duties at the fire consoles i.e

updating fire data, verifying premise information. Operates Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals verifying warrants, running criminal histories, and tags. Operates GCIC/NCIC terminals to provide information requested and required by units in the field.

Works with the general public in dealing with emergency and non-emergency situations, providing necessary information or redirecting calls. Operates communications support equipment as required. Education, Training and Experience The E-911 Communication Officer should possess, at a minimum, a High School Diploma or equivalent and some experience in public safety communications is preferred; or any equivalent combination of education and experiences which provides the required knowledge, skills, and abilities to successfully perform the duties and responsibilities of the position.

Must be able to type 30 wpm. Must pass P.O.S.T. Certification Exam

Knowledge, Skills, and Abilities Knowledge of the geography of Macon-Bibb County. Knowledge of Federal Communications Commission regulations in the use of radio and telecommunications equipment. Knowledge of personal computers and word processing and database programs, including Microsoft Office Suite, Windows NT network, the internet and e-mail services.

Knowledge of proper care and use of radio, telecommunications, and support equipment in the Communications Center. Ability to observe situations and events analytically and objectively, and to record and react to these situations properly, clearly, and completely. Ability to act and react calmly and quickly to emergencies.

Ability to speak clearly, using proper terminology. Ability to handle situations courteously, tactfully, and firmly, with impartiality. Ability to maintain effective working relationships with fellow employees and with members of the general public.

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET)

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

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