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911 Communications Assistant Jobs (NOW HIRING)

Catawba County, NC

911 Telecommunicator

Newton, NC · On-site

$44K - $55K/yr

Emergency Services Division: 911 Communications Opening Date: 09/04/2026 Closing Date: 9/18/2026 11 ... Read and interpret maps to assist responders and callers * Maintain confidentiality and secure ...

Catawba County Government

$44K - $55K/yr

... 911 Communications Center as Telecommunicators. As the essential link between the public and ... to assist responders and callers Maintain confidentiality and secure access to sensitive data ...

City of Rowlett, TX

911 Communications Manager

Rowlett, TX · On-site

$79K - $118K/yr

Under general direction of the Assistant Police Chief of the Support Operations Bureau, manages ... Also identify any additional certifications or specialized training related to 911 communications ...

City of Rowlett

911 Communications Manager

Rowlett, TX

$79K - $118K/yr

Under general direction of the Assistant Police Chief of the Support Operations Bureau, manages ... communication. Knowledge of 911 techniques and the capacities of computer, radio and telephone ...

Cobb County, GA

Deputy Director, E-911

Marietta, GA · On-site

$92K - $152K/yr

... Assist with budget development and administration; conduct statistical and operational analyses ... Manage biweekly payroll for a 24/7 communications center: oversee timekeeping and approvals, apply ...

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911 Communications Assistant information

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$19.5K

$49.1K

$71K

How much do 911 communications assistant jobs pay per year?

As of Sep 15, 2026, the average yearly pay for 911 communications assistant in the United States is $49,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of 911 Communications jobs?

The most popular types of 911 Communications jobs are:

What are popular job titles related to 911 Communications Assistant jobs?

For 911 Communications Assistant jobs, the most frequently searched job titles are:

Assistant E-911 Communications Manager

East Point, GA • On-site

City of East Point, GA
Public Administration • 51 - 200 employees
Learn more about City of East Point, GAexternal

$63K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Salary: $63,074.52 - $97,765.51 Annually
Location : East Point, GA, GA
Job Type: Full-time
Job Number: 6833
Department: E-911 Communications
Opening Date: 08/05/2026
This position is a mid-level management position responsible for assisting the overall administration, supervision, and coordination of the City's emergency communications center. This position provides direct oversight of communications supervisors and personnel, ensures compliance with all federal, state, and local regulations, and supports operational efficiency, staffing, training, and technology systems.
The Assistant E-911 Manager serves as second in command for the Communications Manager and assumes full operational control in their absence.
Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.
Major Duties
  • Directs supervisors and telecommunicators across all shifts.
  • Assist in hiring, discipline, performance evaluations, and employee development.
  • Oversees scheduling, staffing levels, and overtime management.
  • Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
  • Develop, implement, and update policies, procedures, and standard operating guidelines.
  • Monitor and evaluate operational performance, including call handling and response metrics.
  • Oversee training programs, certifications, and quality assurance processes.
  • Assist in budget preparation, resource allocation, and equipment planning.
  • Coordinate with police, fire, EMS, and other public safety partners.
  • Manage major incident communications and provide command level support during emergencies.
  • Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
  • Prepare reports, statistics, and presentations for leadership.
  • Perform other related duties as assigned.

Minimum Qualifications
  • Bachelor's degree with major course work in emergency management or related field
  • Masters preferred.
  • Minimum of six (6) years of progressively responsible experience in emergency communications or public safety.
  • Minimum two (2) years of supervisory experience in E-911 communications center.
  • Equivalent combination of education and progressive experience for twelve (12) years.

Knowledge Required by the Position
  • Knowledge of E-911 operations, emergency dispatch protocols, and communications systems.
  • Knowledge of supervisory and management principles.
  • Knowledge of federal, state, and local laws governing emergency communications.
  • Skill in decision-making under high stress conditions.
  • Knowledge of training, quality assurance, and performance management practices.
  • Knowledge of geography and the road system throughout the city.
  • Skill in determining the scope and magnitude of an emergency.
  • Ability to give and follow oral and written instructions.
  • Ability to handle multiple situations at once.
  • Ability to reason, analyze situations accurately, and choose effective action.
  • Ability to remain calm and communicate precisely and clearly in emergencies.
  • Ability to deploy emergency equipment within specific guidelines.
  • Ability to locate and follow rules and procedures regarding police records and files.
  • Ability to document facts accurately, legibly, and completely under adverse conditions.
  • Ability to assist and train personnel with performance, safety rules and regulations.
  • Ability to establish and maintain cooperative relationships.
  • Knowledge of and ability to use Microsoft Office applications.
  • Knowledge of Salesforce
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
  • Georgia POST BCO certification
  • GCIC certifications
  • BLS provider certification.
  • Quality Assurance and Communications Supervisor certifications.
  • APCO and EMD certifications
  • Communications Training Officer certification.
  • State of Georgia Driver's License.
  • FEMA Incident Command System (ICS) 100, 200, 700 and 800.
  • Georgia Certified Emergency Manager certification within 30 months of employment.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The work is primarily sedentary but may involve extended periods of sitting and using communications equipment. The employee uses tools or equipment requiring dexterity. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling. Some lifting, carrying, pushing and/or pulling objects and materials of moderate weight from 10-25 pounds may be required.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
  • Paid Holidays
  • Vacation Leave
  • Sick Leave
  • 457b Supplemental Retirement (Deferred Compensation Plan)
  • Long and Short-Term Disability
  • Direct Deposit
  • Employee Assistance Program
  • Life Insurance
  • Pension Plan
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Dependent Care - Flexible Spending Account

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