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911 Call Center Jobs (NOW HIRING)

City of Dallas, TX

911 Call Analyst I

Dallas, TX · On-site

$47K - $53K/yr

... 911 Call Analyst I serves as an entry level first-responder to the customer requests and inquiries ... call center, on an assigned shift, and may at times be required to work additional hours during ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN, Observation Unit

Rockford, IL · On-site

$39.75 - $52.50/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Observation Unit

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UW Health

Inpatient RN, Operating Room

Rockford, IL

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

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How much do 911 call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 911 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 911 Call Center job?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 Call Center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 Call Center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

More about 911 Call Center jobs
What cities are hiring for 911 Call Center jobs? Cities with the most 911 Call Center job openings:
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911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 4% Full Time, 82% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

911 Call Center Clinician

Affiliated Sante Group

Lutherville Timonium, MD

$32 - $35/hr

Other

Posted 4 days ago

Job description

Part-Time 911 Call Center Clinicians

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

Santé is seeking Part-Time 911 Call Center Clinicians to work with our crisis intervention team in Timonium, MD! We are seeking a candidate to work currently available shifts: Mondays 8:30am-4:30pm, Thursdays 8:30am-4:30pm, or every other weekend 8:30am-4:30pm. As a 911 Call Center Clinician, you will work directly with 911 dispatchers and first responders and provide support to clients who are experiencing a crisis by assessing, evaluating, and performing crisis intervention techniques to effectively stabilize and de-escalate the situation. Come be a part of the rapidly expanding field of mental health first responders in this groundbreaking program! By providing hope-filled care to those in crisis, you will make more than a living, you will make a difference. This is an In-Person role. NOT REMOTE!

What You'll Do:

  • Work in the 911 center alongside 911 call takers and dispatchers to divert appropriate behavioral health calls.
  • Perform crisis intervention techniques.
  • Conduct environmental risk and safety assessments.
  • Partner with call center dispatchers, law enforcement, and other community providers in a dynamic, multidisciplinary environment.
  • Effectively communicate clients' needs while making internal agency or community referrals.
  • Educate individuals about mental health, substance abuse, available community resources, and the agency's services.
  • Complete documentation in an accurate and thorough manner.

What We Require:

  • Master's Degree in Social Work, Counseling, or a related field of study with at least three (3) years of related experience.
  • Current licensure in the State of Maryland (LMSW, LGPC, LCSW-C or LCPC).
  • Valid driver's license and proof of current automobile insurance.
  • Ability to work one or both available shifts: Monday 8:30am-4:30pm, and Thursday 8:30am-4:30pm.
  • This is an on-site position based out of our Timonium, MD office.

What You'll Get:

  • Pay Range: $32.00-$35.00 per hour (depending on licensure and experience).
  • Schedule:
    • Mondays, 8:30am to 4:30pm
    • Thursdays, 8:30am to 4:30pm
    • Every other weekend, 8:30am to 4:30pm
  • Part Time Benefits:
    • Time to Recharge – Generous sick leave.
    • Employee Assistance Program – Confidential support for life's challenges.
    • Wellness Perks – Annual wellness initiatives and access to the Calm App.
    • Recognition & Rewards – Through our Awardco platform and referral program.
    • Exclusive Discounts – Enjoy deals through FunEx and more.
    • Training & Growth – Ongoing development programs and career advancement opportunities.
    • Culture of Purpose – A welcoming, inclusive environment where you belong.

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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