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911 Call Center Jobs in Florida (NOW HIRING)

Marksman Security LLC

Security Officer

Pompano Beach, FL · On-site

$21.50/hr

Dispatch / Communications experience in a security or 911 call center environment Requirements * Valid FL Security License * Valid FL Driver's License * High school diploma or equivalent * Ability to ...

First 2 Aid EMS Inc

Paramedics

Orlando, FL · On-site

$28 - $30/hr

Reduced high-stress 911 call volume * More time with family and personal commitments ✅ ... Working closely with our Communications Center, hospitals, healthcare facilities, and fellow ...

First 2 Aid EMS Inc

Paramedics

Orlando, FL · On-site

$28 - $30/hr

Reduced high-stress 911 call volume * More time with family and personal commitments ✅ ... Working closely with our Communications Center, hospitals, healthcare facilities, and fellow ...

AMR

Call Receiver

Medley, FL · On-site

$17.25/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

New

Global Medical Response

Call Receiver

Pompano Beach, FL · On-site

$17/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Call Receiver

Medley, FL · On-site

$17.25/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

New

Global Medical Response

Call Receiver

Medley, FL

$17.25/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

New

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911 Call Center information

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How much do 911 call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 911 call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Florida?

For 911 Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Florida look for?

The top searched job categories for 911 Call Center jobs in Florida are:

What cities in Florida are hiring for 911 Call Center jobs?

Cities in Florida with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Security Monitoring Coordinator - Bilingual Spanish Preferred

SafeTouch Security

Jacksonville, FL • On-site

$17 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Security Monitoring Coordinator - Bilingual Spanish Preferred

Location: Jacksonville, FL

Pay Range: $17.00–$21.00 per hour, based on shift assignment and bilingual proficiency, plus performance incentives.

Join the SafeTouch Security Team!

Are you someone who stays calm under pressure, enjoys helping people, and can confidently manage multiple tasks at once? SafeTouch Security is looking for Security Monitoring Coordinators to join our Jacksonville-based monitoring team.

These are on-site call center roles located at our Jacksonville, Florida headquarters.

Security Monitoring Coordinators help protect homes, businesses, and communities by monitoring alarm activity, assisting customers, coordinating emergency response when needed, and supporting gated community access. Every shift is different, making this an excellent opportunity for individuals who thrive in a fast-paced customer service environment.

Bilingual English/Spanish candidates are encouraged to apply.


What You'll Do

  • Monitor and respond to alarm signals, emergency notifications, and live video activity.
  • Contact customers, emergency contacts, and emergency responders when alarms are received.
  • Perform remote security checks, gate access management, and virtual security services.
  • Answer inbound and outbound customer calls regarding alarms, gate access, and general support.
  • Document alarm activity, customer interactions, and dispatch actions accurately.
  • Assist customers with basic alarm system functions, including arming, disarming, and resetting systems.
  • Monitor multiple systems simultaneously while prioritizing urgent situations.
  • Follow established procedures to help keep customers safe.
  • Participate in ongoing training and support additional responsibilities as needed.


What We're Looking For
  • High school diploma or equivalent.
  • Minimum of one year of experience in customer service, dispatch, call center, alarm monitoring, emergency communications, or another fast-paced service environment.
  • Strong communication and problem-solving skills.
  • Ability to multitask while remaining calm and professional.
  • Comfortable using computers and learning new software applications.
  • Dependable, detail-oriented, and able to work both independently and as part of a team.
  • Ability to work weekends and holidays as needed.
  • Spanish/English bilingual skills are preferred.
  • Ability to pass a background check and drug screening.

Preferred Experience

  • Experience with alarm monitoring, dispatch, customer service, access control, or surveillance systems.
  • Previous experience in a monitoring center, emergency communications, dispatch, 911 call center, or similar environment is a plus.


Core Work Hours & Compensation

  • First Shift: 7:00 AM – 3:30 PM ($17.00/hour)
  • Second Shift: 3:00 PM – 11:30 PM ($18.00/hour)
  • Third Shift: 11:00 PM – 7:30 AM ($20.00/hour)
  • Bilingual Differential: +$1.00/hour
  • Plus performance incentives!
  • Schedules include weekends and some holidays; however, employees receive consecutive days off.


Why Join SafeTouch?

  • Competitive pay
  • Comprehensive benefits package (medical, dental, vision)
  • 401(k) with match
  • Paid time off and holidays
  • Opportunities for professional development and growth


SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.