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911 Call Center Jobs in Florida (NOW HIRING)

Moffitt Cancer Center

SERVICE RESPONSE CENTER REP

Tampa, FL · On-site

$16.91 - $24.64/hr

... 911. The Ideal Candidate: * Monitors radio receiver and telephone; answers and processes routine ... Minimum of one (1) year of experience in a high-volume call center/answering service switchboard ...

Marksman Security LLC

Security Officer

Pompano Beach, FL · On-site

$21.50/hr

Dispatch / Communications experience in a security or 911 call center environment Requirements * Valid FL Security License * Valid FL Driver's License * High school diploma or equivalent * Ability to ...

Erickson

EMS Dispatcher

Lakewood Ranch, FL · On-site

$16/hr

... edge fitness center, an onsite medical center, and much more. Join us in shaping a thriving ... Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability ...

Erickson Senior Living

EMS Dispatcher

Lakewood Ranch, FL · On-site

$16/hr

... edge fitness center, an onsite medical center, and much more. Join us in shaping a thriving ... Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability ...

First 2 Aid EMS Inc

Paramedics

Orlando, FL · On-site

$28 - $30/hr

Reduced high-stress 911 call volume * More time with family and personal commitments ✅ ... Working closely with our Communications Center, hospitals, healthcare facilities, and fellow ...

First 2 Aid EMS Inc

Paramedics

Orlando, FL · On-site

$28 - $30/hr

Reduced high-stress 911 call volume * More time with family and personal commitments ✅ ... Working closely with our Communications Center, hospitals, healthcare facilities, and fellow ...

Global Medical Response

Call Receiver

Pompano Beach, FL · On-site

$17/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Call Receiver

Medley, FL

$17.25/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Call Receiver

Pompano Beach, FL

$17/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

Call Receiver

Medley, FL · On-site

$17.25/hr

... printers, 911 equipment, recording devices, telephones, and other equipment as assigned by ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

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911 Call Center information

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How much do 911 call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 911 call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Florida?

For 911 Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Florida look for?

The top searched job categories for 911 Call Center jobs in Florida are:

What cities in Florida are hiring for 911 Call Center jobs?

Cities in Florida with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Contact Center Agent | Call Center | Part-Time | Variable

UF Health

Gainesville, FL • On-site

$13.50 - $18/hr

Other

Posted 5 days ago

Job description

Overview
The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.
Qualifications
Minimum Education and Experience Requirements
  • High school diploma or equivalent required.
  • One (1) year of experience working with computers in a customer service or clerical office environment required. This requirement may be substituted with an Associate's degree.
  • Strong verbal and written communication skills required.
  • Previous experience as a 911 operator, hospital operator, or call center representative preferred, particularly in a healthcare-related environment.
  • Experience working with multi-line telephone systems preferred.
  • Demonstrated ability to use computer systems with a high degree of accuracy and efficiency.
  • Proficiency in using multiple computer applications simultaneously.
  • Ability to remain calm, professional, and effective when working under pressure or responding to emergency, critical, or unusual situations.
  • Ability to communicate clearly and effectively with patients, callers, and healthcare professionals.
  • Demonstrated ability to multitask, recognize and respond to changing priorities, and make timely and accurate decisions.
  • Ability to work independently with minimal direct supervision.
  • Ability to speak and hear clearly and effectively perform the essential functions of the position.
  • Ability to manage stress appropriately in a fast-paced environment.
  • Working knowledge of medical terminology preferred.

Motor Vehicle Operator Designation
Employees in this position will not operate vehicles for an assigned business purpose.
Licensure, Certification, or Registration
None required.

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