Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN Observation
Rockford, IL · On-site
Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...
Inpatient RN Observation
Rockford, IL · On-site
Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Operating Room
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Operating Room
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
911 Crisis Behavioral Specialist
Waco, TX · On-site
$52K - $61K/yr
The 911 Crisis Behavioral Specialist is embedded on the 9th floor of the Waco PD 911 Call Center and plays a key role in the implementation of this mission. The primary responsibilities of the 911 ...
911 Crisis Behavioral Specialist
Waco, TX · On-site
$52K - $61K/yr
The 911 Crisis Behavioral Specialist is embedded on the 9th floor of the Waco PD 911 Call Center and plays a key role in the implementation of this mission. The primary responsibilities of the 911 ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN Operating Room
Rockford, IL · On-site
$37.57 - $62.95/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN Operating Room
Rockford, IL · On-site
$37.57 - $62.95/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN Observation
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN Observation
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Observation Unit
$39.75 - $52.50/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
Inpatient RN, Ortho
Rockford, IL · On-site
$36.26 - $59.97/hr
Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...
911 Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do 911 call center jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for 911 call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is a 911 Call Center job?
A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.
Why do 911 dispatchers quit?
911 call center dispatchers often leave the job due to high stress, emotional burnout, and shift work that can disrupt personal life. The demanding environment, exposure to traumatic calls, and the need for quick decision-making contribute to job dissatisfaction and turnover.
How much money do 911 dispatchers get paid?
911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on location and experience. Salaries can range from approximately $30,000 for entry-level positions to over $70,000 for experienced dispatchers or those in high-cost areas. The job often requires certification and the ability to work in high-pressure environments.
What does a typical shift look like for a 911 Call Center employee, and how do team members support each other during high-pressure situations?
A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.
Is it hard to be hired as a 911 dispatcher?
Becoming a 911 dispatcher can be competitive, as it requires strong communication skills, the ability to handle stressful situations, and often passing written exams and background checks. Many agencies also require certification and on-the-job training, which can add to the selection process's complexity.
What are the key skills and qualifications needed to thrive in the 911 Call Center position, and why are they important?
To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.
What qualifications do I need to be a 911 dispatcher?
To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of training programs and may prefer prior experience in emergency services or certifications such as CPR or emergency dispatch training.
More about 911 Call Center jobs
What cities are hiring for 911 Call Center jobs? Cities with the most 911 Call Center job openings:
What states have the most 911 Call Center jobs? States with the most job openings for 911 Call Center jobs include:
What job categories do people searching 911 Call Center jobs look for? The top searched job categories for 911 Call Center jobs are:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 15 days ago
UW Health rating
7.9
Based on 213 frontline employees who took The Breakroom Quiz
104th of 870 rated healthcare providers
Job description
Work schedule:
90% FTE, 12 hour shifts with rotating weekends and holidays. 7:00a-7:30p You will work at the UW Health Swedish American Hospital in Rockford, IL. You may be eligible for up to a $15,000 sign on bonus.
Additional components of compensation may include:
Evening, night, and weekend shift differential
Overtime
On-call pay
At UW Health in northern Illinois, you will have:
* Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
* Annual wellness reimbursement
* Opportunity for on-site day care through UW Health Kids
* Tuition reimbursement for career advancement--ask about our fully funded programs!
* Abundant career growth opportunities to nurture professional development
* Strong shared governance structure
* Commitment to employee voice
Qualifications
- Graduate from an accredited school of nursing program. Required
- Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained. Required
Work Experience
- 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required
- 911 Call Center Triage Only - Community nursing experience. Preferred
Licenses & Certifications
- Current RN licensure to practice in the State of Illinois. Required
- Bi-annual CPR certification. Required
- Specialty certification in area of concentration. Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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UW Northern Illinois benefits
What UW Health employees say
Pay
Benefits
Hours and flexibility
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About UW Health
Sourced by ZipRecruiter
UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.
Industry
Health care and social assistance and hospitals
Company size
10,000+ Employees
Headquarters location
Madison, WI, US