911 Call Center Jobs in Georgia (NOW HIRING)

JOB SUMMARY

The Real-Time Operations Center (ROC) Analyst is responsible for assisting personnel of the Brookhaven Police Department via the Real-Time Operations Center. The incumbent performs all duties of a Criminal Intelligence Analyst and Public Safety Analyst, while participating in the daily operations of the units. This position reports to the Real-Time Operations Center Supervisor.

ESSENTIAL JOB FUNCTIONS: 

• Performs intelligence analysis; aids in clarification of cases with multiple suspects and witnesses or involving multiple businesses; assists in the investigation of major cases with multiple suspects, a pattern, or similar trends. 
• Performs tactical crime analyses, strategic crime analyses, and administrative crime analyses. 
• Inputs, accesses, and queries data in various County, State, and Federal computer systems, including Geographical Information Systems (GIS), Computer Aided Dispatch (CAD), Police Record Systems, Georgia and National Crime Information Center (GCIC/NCIC) databases, and other systems. Utilizes computer to enter and retrieve data, sort, and record files.
• Make use of real time crime center software, license plate reader software, and all other available law enforcement technologies to coordinate crime solving efforts in relation to active calls for law enforcement service, ongoing investigations, and police requests.
• Detects and responds to active public safety dispatches from multiple real time sources such as ChatComm 911 dispatch, closed circuit television cameras (CCTV), video wall displays, live and previously recorded DOT cameras, license plate reader cameras, phone calls, and other sources.
• Detects and verify field device failures. Responds to device failures, including actions such as confirmation of failure through use testing, acknowledgement, documentation, reporting, and following up. Maintains ongoing records pertaining to the status of all cameras within the Real Time Operation Center’s granted access.
• Communicates with law enforcement officers via police radio, emails, messaging, and other mediums to convey information related to active incidents or post-incident investigations.
• Participates in Drone as First Responder (DFR) operations as needed. DFR has the primary function of providing real-time, decision quality data to the department in the form of aerial support and radio communications.
• Ensures all FAA guidelines are followed.
• Remotely operates aircraft once it has been determined that a reported or known incident can be aided by aerial intelligence and the use of the UAS is within department guidelines.
• Ensures proper evidence procedures are followed to ensure integrity of video evidence obtained from UAS.
• Testifies in Court: may be called to testify as the owner of a voice on a 911 and Call Center recording and/or to be a witness concerning incidents they were present for and observed.
• Participates in special projects.
• Works with other law enforcement agencies as necessary. 
• Attends department meetings, seminars, and training sessions. 
• Performs other related duties as required or assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK: 

Education and Training:

• High School Diploma or GED required.
• Two (2) years of crime analysis experience; or equivalent experience in a 911 call/dispatch center; or equivalent public safety service in a sworn or non-sworn position.
• Must obtain and maintain a Georgia Crime Information Center (GCIC) certification. Training is provided on duty, and certification testing is completed within the first six months of hire.
• This innovative and technical assignment requires knowledge of UAS flight operations, associated FAA regulations, and the ability to obtain/maintain a US Dept. of Transportation/FAA Remote Pilot License.
• Must possess a valid State of Georgia Driver's License (Class C) and a satisfactory Motor Vehicle Record (MVR).

Ability to:

• Review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Communicate effectively, both orally and in writing, with diverse audiences.
• Build and maintain effective working relationships with department personnel, city officials, vendors, and community stakeholders.
• Analyze data and generate actionable insights for decision-making.
• Perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Manage sensitive and confidential information with discretion.
• Adapt to rapidly changing priorities and work in a fast-paced environment.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

PHYSICAL DEMANDS:

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee regularly works in a normal office environment.
• The employee may perform some duties outdoors while conducting official business which will require limited local travel.
• Employee may be required to attend some evening and weekend meetings and may be required to assist in special events.