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911 Call Center Jobs in Texas (NOW HIRING)

Moffitt

$16.91 - $24.64/hr

... contacting 911. The Ideal Candidate : * Monitors radio receiver and telephone; answers and ... Minimum of one(1) year of experience in a high-volume call center/answering service switchboard ...

Moffitt

$13.75 - $17.75/hr

... contacting 911. The Ideal Candidate : * Monitors radio receiver and telephone; answers and ... Minimum of one(1) year of experience in a high-volume call center/answering service switchboard ...

Moffitt

$16.91 - $24.64/hr

... contacting 911. The Ideal Candidate : * Monitors radio receiver and telephone; answers and ... Minimum of one(1) year of experience in a high-volume call center/answering service switchboard ...

CapMetro

Dispatcher, Public Safety

Austin, TX · On-site

$26.20 - $27.50/hr

... Center. ...and much more! COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY CapMetro is an equal ... One (1) year of experience as an Emergency Services, Public Safety Dispatcher, and/or 911 Call ...

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How much do 911 call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for 911 call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Texas?

For 911 Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Texas look for?

The top searched job categories for 911 Call Center jobs in Texas are:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

911 Call Taker/Dispatcher

ONE Elite Staffing

Dallas, TX • On-site

Other

Re-posted 28 days ago

Job description

We are looking for 911 Call Takers/Dispatchers for the City of Dallas Police Department.

Candidate will be providing emergency communication response to citizens requesting fire, police, and/or ambulance to maintain the safety of citizens' and police employees lives and property.

Essential Functions

1. Receives and evaluates calls from the public requesting police, fire, and Emergency Medical Service (EMS)

assistance and transfers fire and ambulance calls to respective dispatcher as dictated by the situation and mandated in the departmental directives to respond to safety needs of citizens.

2. Determines nature of emergency, codes incident according to five tier call prioritization system, and inputs and transmits call information entering incident data in computer to ensure documentation of incident and transmittal to dispatcher for prompt response.

3. Thoroughly interviews callers to obtain vital/all necessary information to ensure a prompt appropriate response to particular situation and document an accurate and complete report of the incident.

4. Identifies critical situations and alerts supervisor on complicated and unusual situations such as bomb threats, kidnapping, line traces, etc. to ensure prompt and appropriate police response to the situation.

5. Applies policies, procedures, guidelines relating to emergency situations, and crime intervention to ensure compliance, safety of citizens and emergency response personnel, and prevent liabilities.

6. Provides immediate crisis intervention for hysterical and agitated callers to calm them enough to get the necessary information to respond to the call.

7. Regular, reliable and punctual attendance is an essential function of the job.

Requirements:

Knowledge, Skills, and Abilities Required to Perform Work

Thorough knowledge of telephone etiquette and procedures.

Thorough knowledge of streets and highways in the Dallas area.

Working knowledge of Communications Division Standard Operating Procedures (S.O.P.), General and Special Orders consisting of rules, regulations and amendments, Personnel Rules of the City of Dallas.

Proficient and effective oral communication skills with clear and understandable voice.

Technical ability to operate 9-1-1/3-1-1 telephone equipment, including Automatic Number Indicator, Automatic

Location Indicator, and multi-function telephone set.

Ability to apply policies, procedures, and guidelines relating to emergency and non-emergency situations.

Advance knowledge of Crime Intervention procedures.

Ability to receive and handle complaints, and request for information from citizen making call.

Ability to exercise sound judgment and stay calm under extreme pressure situations in order to think and provide quick response to emergency situations.

Ability to type a minimum of 30 words per minute and transcribe citizen's requests succinctly.

Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the general public.

Texas Commission on Law Enforcement Officer Standards and Education certification as a 911 Operator required.

Working Conditions and Hazards

Works sitting at telephone panel and computer terminal.

Subject to stress from tension and from receiving details of criminal acts of violence.

Works rotating shifts, including nights, weekends, and holidays.

MUST have a clear background and able to pass a drug test